Reviews (433)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for tracking profits and customer lifetime value, praising its user-friendly interface, clear dashboard, and seamless integration with major platforms. They value the automated reports, custom dashboards, and benchmarking feature for providing insightful data. The app's predictive feature and tag filtering ability are also appreciated. Many commend the customer service for its prompt and helpful responses. The app is seen as essential for understanding and growing a business.
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It is a really important App for us. Maybe the most important! Since Lifetimely we have a perfect overview for our net profit and all the other important KPIs to scale your business. Thanks! Also the customer support is really fast and helps with problems.
Great app to provide easy insights about daily performance, but also look at customer behaviour and product journeys. Automated reports you can set up are really good and the overall value for money is well worth it.
Amazing support
The best app for ecommerce businesses! We've been using this app for months and probably will continue to use for years onwards. Their customer service is also excellent!
Bad
Great tool but calculates LTV wrong. I love all the different ways and plug ins but currently it doesn't let you calculate LTV on a cohort basis on a Contribution Margin 2 point of view, this is how most investors look at it so you will burn your hand presenting any of the Sales or Gross Margin LTV tables. Basically the Gross Margin LTV table does it on Total Sales not Net Sales so it includes Tax/Vat which makes no sense. They do have a Net sales table which we had to use to work it out ourselves on a CM2 level. Kinda strange they would have this wrong. Rest pretty good and customer service fast / helpful (and agreed with us on the above point).
Hey, seems that there's a misunderstanding here. The gross margin metric on Lifetimely's LTV report is after taxes and has always been since 2019 when we launched the app. As you stated, it's useless if it's not based on net sales.
Please reach out to our support at hello@lifetimely.io and let's double check your settings in Shopify.
Best,
Karri
Founder
Lifetimely
Amazing app. Horrible customer service. They have amazing reports for customer LTV, but anytime I've experienced a technical issue, it results in me not being able to access my dashboard, making it extremely difficult to run our business. It's a shame when you become reliant on such a great tool, and then get left in the dust with only email support that never gets back to you. 5-star Shopify apps have live chat support or phone support, or at the very least get back to you within 24 hours via email. Neither of these exist. May have to looking into a different LTV tool if this issue doesn't get resolved.
The app is great and the customer service is AMAZING. Big fan of their profit and loss report and all the integrations.
I've had nothing but a great experience with this app. Amar was super helpful.
Don't install the app, after uninstalling the app, your page speed is gonna drop massivly.
Hi,
sorry the experience didn’t meet your expectation. Lifetimely reads data directly from Shopify’s API and doesn’t interact with your storefont/website. Also, per Shopify’s App Store guidelines, Lifetimely stops interacting with your Shopify store when you install.
We’d be happy to assist with any problems you think were generated by installing the app but according to our internal records, this issue wasn’t raised by any customer until this review.
Please reach out to hello@lifetimely.io or through our website if you think this is still happening and someone on the team will look into it for you!