Overall rating
Counts per rating level
  • 99% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its detailed insights into customer lifetime value and profitability. They appreciate the user-friendly dashboard, predictive features, and seamless integration with platforms like Facebook and Google. The app's ability to automate complex calculations, provide daily KPI updates, and offer excellent customer service is also praised. Merchants find it affordable and appreciate the continuous updates based on their feedback. Many report increased sales revenue and find the automated reports useful for performance insights. It's seen as a crucial tool for competitive market positioning.

November 29, 2023

Great tool but calculates LTV wrong. I love all the different ways and plug ins but currently it doesn't let you calculate LTV on a cohort basis on a Contribution Margin 2 point of view, this is how most investors look at it so you will burn your hand presenting any of the Sales or Gross Margin LTV tables. Basically the Gross Margin LTV table does it on Total Sales not Net Sales so it includes Tax/Vat which makes no sense. They do have a Net sales table which we had to use to work it out ourselves on a CM2 level. Kinda strange they would have this wrong. Rest pretty good and customer service fast / helpful (and agreed with us on the above point).

United Kingdom
6 months using the app
September 5, 2023

Amazing app. Horrible customer service. They have amazing reports for customer LTV, but anytime I've experienced a technical issue, it results in me not being able to access my dashboard, making it extremely difficult to run our business. It's a shame when you become reliant on such a great tool, and then get left in the dust with only email support that never gets back to you. 5-star Shopify apps have live chat support or phone support, or at the very least get back to you within 24 hours via email. Neither of these exist. May have to looking into a different LTV tool if this issue doesn't get resolved.

United States
Almost 2 years using the app