LimeChat: WhatsApp Support+AI

We have been using whatsapp for more than 6 months , now we can see improvement in revenue of our website with the team support/ continuous meetings/ new challenges /trainings.
Bhavya's contribution in aligning many thimgs/ added new intiatives in our business model had really helped us.

We recently launched our brand and partnered with Limechat for marketing and retention, and the results have been outstanding. Limechat has played a crucial role in driving impressive retention rates, reaching new audiences, and engaging our current customers through direct support on WhatsApp. The Limechat team has proven to be much more than just a service provider. They've truly become a valued partner in our growth journey.

Great product. Super easy to integrate. Fully automated journey's and campaign reports. Definitely recommend this to everyone. CS team is very supportive and always stays on top of the things.

looking for a whatsapp automation.

Switching to LimeChat for our WhatsApp has been a brilliant decision. LC has significantly helped improved our WhatsApp communication strategy and the bot’s ability to handle customer queries have enhanced our customer experience.

We have been using LC for our Whatsapp requirements since a while now and we have seen them grow and utilise our feedback for improving their product consistently.

Having said that the one thing that set's them apart for us is the hand holding and proactive attitude that our PoC Sridhar has for us. He is available at our beck and call 24/7 and is just as invested in our growth journey as us. He has also taken the initiative for certain interventions for us infact.

All in all the account management has been seamless.

- Great Dashboard, Clean & Simple UI
- Hands on support, kudos to Mannan
- Complete suite for whatsapp commerce
- Helped us in conversing with our customers very efficiently and touchbase with them with campaigns and journeys
- New Features are rolled out frequently, team is always trying to better the product as per the current market needs

Great dashboard, super pleasant onboarding experience. The team has helped us understand each aspect in detail and has also been available for any and all queries!

We have been working with LimeChat for almost a year and it has been an amazing experience. The onboarding process, enabling the bot and setting up customer support on Limechat was smooth. They always come up with new/problem-solving features to bridge the gap between the customer and the business. We have been able to solve queries instantly with our automated bot responses, our CSAT score has also improved. The catalogue is also working well. We have an overall report of our agent's performance also- resolve time, first response etc. Overall it's been an amazing experience, the LimeChat support team always answers and resolves our queries in real-time.

We've had the pleasure of using LimeChat's chatbot and marketing automation tool, and it's been nothing short of a game-changer for our business Crave By Leena!

Their chatbot is not just smart, it's brilliant. It effortlessly engages our customers, answers their queries, and guides them through our dessert offerings with a level of efficiency that we couldn't have imagined. Sure has reduced the burden on our CS teams.

Their marketing automation capabilities have been pretty good too. Their intuitive features have allowed us to create personalized marketing campaigns that truly resonate with our dessert-loving audience.

Their support team is responsive, knowledgeable, and genuinely invested in our success.

The limechat app is good, smooth, team is helpful. It is an all in one solution for customer support
The initial bot support encourages customer interaction until the agents get connected. Promotional side is good only if one actively engages in it(Broadcast,abandoned cart recovery or customer retention), it can bring in adequate ROI.
The accounts team is slow with replies and payment update.
Our trainer Ananya has shown more responsibility and solved issues when concerned teams are not responding