Reviews (85)

Overall rating
2.1
Counts per rating level
  • 33% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 11% of ratings are 3 stars
  • 13% of ratings are 2 stars
  • 38% of ratings are 1 stars
November 2, 2024

If I could give this app zero stars I would. It was wonderful in the beginning, but then it quit functioning every so often. I would report the outage and go through several hoops with support with no results. But eventually, it would work again. Finally, it stopped working altogether, and I reported it again. I was told the problem was on Instagram side and, there was nothing else Shopify could do. I'm sure you know that it is impossible to get support from Instagram, which is what support advised. This is a terrible app, it is not functional, and it will only cost you time and money, trying to get it to work and experiencing frustrated customers and lost sales.

The Lemurian Rose
United States
Over 2 years using the app
October 12, 2024

It worked great at the beginning. It no longer pulls up and I don't know how long its been doing this and the sales I may have missed...

I even tried to uninstall and reinstall but it just errors out. thats great...

Lena Jane + Company
United States
Over 2 years using the app
October 19, 2024

my link stop working

Medrano The Jewelers
United States
Over 1 year using the app
September 23, 2024

app does not work. what does it do?

GoKarts USA®
United States
About 2 years using the app
October 18, 2024

No funciona, no muestra ninguna estadística. En algún momento funcionó pero ha dejado de enviar datos, asi que no puedo medir el rendimiento de los links.

Tienda Wowma
Colombia
Almost 2 years using the app
August 28, 2024

ery glitchy... Link pop is great similar to the Stan store but when shared to a social platform such as Ig or tiktok the link has issue as if it's not compatible.

Varja Ositas
France
16 days using the app
June 12, 2024

Used to work great. Now suddenly my customers are telling me it doesn't work when they click from places like Instagram. Works on desktop chrome. Doesn't work mobile on safari or chrome for me (unless you turn off wifi). Asked customer support for help and they basically shrugged me off saying it was a network problem on my side and it works for them. Have to go back to linktree now.

It's not just a me problem when clearly by the other reviews, other people have the same issue.

Serpent & Flame Candle Co
United States
Over 2 years using the app
Shopify replied June 17, 2024

Hi, there!

Thank you for taking the time to share your review.

Our team would like to take a more detailed look into this to see how to best resolve the issue. If you'd like, you can reach back out to our authenticated Support through the Shopify Help Center (https://shopify.link/vRnL) to create a support request. -Victoria, Shopify Support.

July 29, 2024

very glitchy... only works sometimes. but when it does work its great

Ms. Crys' Creations
United States
Over 2 years using the app
Shopify replied July 31, 2024

Hey, there! Thanks for your review, and I'm sorry to hear you're having trouble with Linkpop. I recommend contacting our live support team through the Help Center (https://shopify.link/vRnL) so we can investigate the issues you're running into. - Greta, Shopify Support

July 3, 2024

In the installation process also it gives the below promot.

"Prevented visiting a website that presents a data leakage threat
Prevented visiting a phishing or fake website designed to trick you into giving away your passwords, credit card details and other private data.

You were protected from visiting this website by Kaspersky security. You can close this window with no risk.

Hide details

Detected at: 7/3/2024 12:31:00 PM

Web address: https://linkpop.com/auth/shopify/callbac%3C...%3E

Blocked: by Web Anti-Virus

Reason: threat of data loss

Detection method: databases

I understand the risks and wish to continue"

* Once I pressed I 'Wish to continue', it lands on a blank URL.

Gilt & Glitter
Sri Lanka
4 months using the app
Shopify replied July 5, 2024

Hi there, thank you for your review. Please try installing the app via a different browser or in a private/ Incognito window and this may assist. If the issue persists please contact our support team directly so we can look into this further: https://shopify.link/vRnL. -Victor, Shopify Support

September 14, 2024

Is not working.

JKLFA
United States
About 1 month using the app