Reviews (73)

Overall rating
2.4
Counts per rating level
  • 37% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 10% of ratings are 3 stars
  • 14% of ratings are 2 stars
  • 33% of ratings are 1 stars
May 1, 2024

I just want to inform you that Linkpop cannot function in Indonesia because the website linkpop.com is blocked by the Indonesian government. I hope you can handle the bureaucracy with the Ministry of Communication and Information Technology in Indonesia and also comply with Indonesian regulations. Thank you.

BAALE
Indonesia
About 4 hours using the app
Shopify replied May 2, 2024

Thank you for your feedback and information regarding the Linkpop app not working in Indonesia. -Emily, Shopify Support

July 3, 2024

In the installation process also it gives the below promot.

"Prevented visiting a website that presents a data leakage threat
Prevented visiting a phishing or fake website designed to trick you into giving away your passwords, credit card details and other private data.

You were protected from visiting this website by Kaspersky security. You can close this window with no risk.

Hide details

Detected at: 7/3/2024 12:31:00 PM

Web address: https://linkpop.com/auth/shopify/callbac%3C...%3E

Blocked: by Web Anti-Virus

Reason: threat of data loss

Detection method: databases

I understand the risks and wish to continue"

* Once I pressed I 'Wish to continue', it lands on a blank URL.

Gilt & Glitter
Sri Lanka
3 minutes using the app
Shopify replied July 5, 2024

Hi there, thank you for your review. Please try installing the app via a different browser or in a private/ Incognito window and this may assist. If the issue persists please contact our support team directly so we can look into this further: https://shopify.link/vRnL. -Victor, Shopify Support

January 18, 2024

Great idea, I love the fact that it's integrated with our eshop. Nevertheless, the page is often down and our followers are not able to access it (which we have confirmed ourselves when they contacted us). That's a big issue and it costs us money. So, I would not recommend as of now. Can't wait until this app becomes actually production-suitable and gets the features its competition already has.

Lilac & Moonberries
Czechia
18 days using the app
Shopify replied January 20, 2024

Hello there! We sincerely appreciate you taking the time to provide us with your feedback. I'm sorry to hear about the inconvenience you and your followers faced while accessing the page. If you haven't already, I highly recommend reaching out to our Live Support team through this link (https://bit.ly/2AWw5VA) so that we can investigate this issue further. -Iris, Shopify Support

September 12, 2023

I have to start out saying I actually liked the app and how it syncs with my store. It is easy and convenient to use but I give it a one star because of the security issues I've been experiencing.

I have this app connected to QR codes, social media, websites, etc and it's a massive pain in my side that I have to switch to another service. I've had an issue for who actually knows how long, that my link is being hijacked by other businesses outside the US.

When someone clicks on my link in any of my bios, it redirects them to another company.

This could explain large dips in my sales over the last several months, so who knows what has actually been happening.

I've contacted Shopify support three separate times about this issue and they insinuated it's a problem on my end with my browser, cookies, or cache. They also can't replicate the issue... To be fair, they can't even figure out how to view my Instagram account which has thousands of followers. So of course they were not able to experience anything I was seeing first hand.

I've also tried uploading video with my phone demonstrating my issue, but they only accept a very particular type of video that I was not able to get correct even after downloading the specific app they recommended. I have an iPhone which should have been an easy and seamless upload.

After the third complaint and zero answers as to what was actually happening, I've decided to move all my linking services to another company. I don't feel comfortable knowing this is a Shopify product and Shopify cannot give me any answers, if my store is secure, or why this is happening.

I have decided to go with a third party paid service. I feel more comfortable knowing my linking and website are totally separate so it won't compromise my store in any way.

Christina Lee Dot Meditation Âû
United States
7 months using the app
Shopify replied September 15, 2023

Hi, Christina. Thank you for your review and sharing all of that context. I haven't heard of this happening with LinkPop, but if you're experiencing issues with the app we'd definitely want to look into it further. I know you've already done this, but speaking with our support team here (https://shopify.link/vRnL) is the best way to get more help with this app. If you're unable to send videos of the issue, using screenshots to explain what's happening can help as well. -Erin, Shopify Support

October 29, 2023

I must say, I do like that Shopify creates their own apps more and more.
Though, Linkpop unfortunately lacks a few crucial features, that makes it not usable for me. I love that there are analytics built in, that it easily integrates with my store, and that the creation process is extremely easy.

My problems with existing features:
- The lack of ability to hide the product price of a product card.
-> This is my biggest complaint that makes the app useless as I have different prices for products depending on the market. Linkpop doesn't track where the user lives at so it always shows the base price, which for some people is wrong and they'll get the surprise once they click on the product link.
- The somewhat broken preview.
-> Texts appear way too big compared to how it actually looks on the phone for example.
- The lack of ability to hide the branding even as a paid option.

Features I would like to see in there (and wonder why they aren't implemented already):
- A collection link. The same as the product link, but with collections.
- Additional social media handles: Vimeo, behance
- An option to add a banner image
- More fonts

orvelio
Germany
About 1 year using the app
Shopify replied October 31, 2023

Thank you for your review! We definitely appreciate the detailed feedback. While we can't guarantee that all of these requests will be implemented, we will submit your feedback to our developers on your behalf. - Skye, Shopify Support

September 18, 2023

Sadly the link to our store does not work. Support tells us the link is working yet we have tried through multiple phones and computers. No luck.

Glistco
Canada
Over 2 years using the app
Shopify replied September 22, 2023

Hi there! Thanks for sharing your feedback. I understand that you have already reached out to support but are still having issues. I suggest reaching back out to our team so we can take a second look. You can also share your concern in our Shopify Community: https://shopify.link/wNpW. Other community members may be able to test out the issue on their end as well. -Mac, Shopify Support

August 3, 2023

It is ok. But needs improvement to keep Shopify store owners updated. 1. Need more editing features. I would like to customize it more and you are unable to move the links once added to the app.

Steel Roots Market
United States
About 1 year using the app
Shopify replied August 10, 2023

Thanks for providing your feedback. I can see the value of allowing you to customize the Linkpop page further and moving the links once they are added. I am going to provide this to our developers as a suggestion. We appreciate you reaching out and taking the time to write a review. -Ollie, Shopify Support

September 10, 2023

Hello Linkpop,

I totally agree with the previous reviewer :

« I don't link to products in my linktree because i have too many products.

I link to categories....or collections....

So yes, i can add them via link but perhaps you can add that as an option ?

Otherwise, installation worked fine for me unlike for others.

Will be testing it out and see how it compares to linktree :)

I would say that another feature I really want, that linktree had, is to be able to turn on and off links as well as schedule them in advance.

I am launching a ton of products so it would be great to plan these in advance. »

=> As I have multiple affiliate links and Shopify accounts, I would appreciate if you could create a subcategory of links such as :

1- My E-Shops;
2- My Marketing Tools;
3- My E-Learning Courses;
4- My Media;
etc.

Thank you for your feedback.

Best regards,

Irene

FUNJI Beauty
France
8 months using the app
Shopify replied September 13, 2023

Thanks for your review and for sharing your requests for more functionality!
I have been able to file these requests internally on your behalf, so thanks again for taking the time to share your feedback with us here. -Don, Shopify Support

December 24, 2023

Have had for months and still cannot add products from my store. Followed every step. Wouldn’t recommend and I’m moving on…

DeesMerch
United States
8 months using the app
Shopify replied January 2, 2024

Thank you for taking the time to share your feedback. It's unclear if you were able to reach out for support, but if you decide to give it another shot we would be glad to support you with set-up here here: https://shopify.link/vRnL. -Olivia, Shopify Support

October 9, 2023

It sends random links, not my links, Some of them are PORN related! I cannot reach support.

vividdiamonds
United States
8 months using the app
Shopify replied October 11, 2023

Hi there, thank you for letting us know about this issue. We definitely want to review your Linkpop account and ensure that your merchant account is secure. Please contact our authenticated support through our Help Center as soon as possible: https://bit.ly/2AWw5VA. -Shay, Shop Support