Reviews (392)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to streamline multi-channel e-commerce operations, highlighting features like real-time inventory updates, bulk listing, and automated order processing. They value the customization options for shipping and refunds across different platforms. The intuitive interface and easy integration process are also praised, along with responsive and knowledgeable customer support, making it a valuable tool for managing sales channels efficiently.

March 21, 2023

Easy to use app, but most of all wonderful support whenever you have a question or need a hand with anything. Seamless integration with Shopify and eBay. I only have great things to say about LitCommerce.

WheelWiz
Canada
4 days using the app
April 7, 2023

I highly recommend this app, not only because of their features but for their immediate and friendly prompt chat support in any regards, THANK YOU.

BicycleDayShop
Austria
4 days using the app
April 16, 2023

I am still testing this app. It seems to be working well, there is a learning curve, but I am taking my time and getting better.

I am really however wanting to talk about the customer service. Because I feel a reputable good company means that there is good people that are there to help you. I am really impressed with the customer service I got with help making sure something was working correctlly, (Hanah) helped me a lot. I was actually really impressed because I am used to customer service people not being able to understand me or not fully understanding the issue and when I checked Hanah already understood perfectly everything I said, and there was no need for me to check.

The point is, I would choose a company that even wasn't perfect but had GREAT personable customer support, over a company that might work better, but had terrible customer support. So I will be upgrading to a paid plan soon, AND I was told you can request a refund as well. Which is comforting to know, since the paid plans allow you to test out all the features.

So this is a very legit service. With a very clean design, and actually rather simple once you get the hang of it. Thanks for all the help! And have a great day ! ;)

Scrapwood Martial Arts, LLC
United States
3 days using the app
October 12, 2022

This is great software, easy to use and navigate. We only had 1 issue which was our single listings trying to link to an amazon multi listing. We got in touch with the litcommerce team who sorted this out for us very quickly.

Allmond Online
United Kingdom
3 days using the app
July 29, 2022

The team at Lit Commerce does exactly what they say they will do and even more. I used their service to migrate my existing Amazon web store with over 8000 products to a new Shopify store I was creating. I created the website and did the merge but did not check it up until almost 2 months later. I noticed I was now missing new products that I had listed on Amazon after the first migration, so I had questions, reached out to them and the team got back to me as fast as they can and provided stellar service honestly. After having questions about both Amazon and Shopify web stores, they had answers that were incredibly useful and I was able to learn a lot about their platform along the process. They were exceptional, and I was able to migrate all of my products with ease after it being explained to me by one of their developers on how to do it. I will definitely continue to use this product for my other brands I manage as well. Two Thumbs WAY UP for Lit Commerce. I recommend it to all looking for a way to relieve yourself of the daunting task of moving over your products to a new platform, especially if you have thousands of products. You can get it done with ease using Lit Commerce.

The Perfect Dust Cover
United States
3 days using the app
March 15, 2023

Litcommerce is great! So much easier to use than InkFrog and Sellbrite. Excellent communication and support. They are willing to go the extra mile to get your business running smoothly on eBay.

Shoezen
United States
2 days using the app
October 18, 2023

Great technical help with learning about listings with ebay via the messaging app . Would recommend

Krooztune
Australia
2 days using the app
LitCommerce replied October 26, 2023

Hi,

We are so thrilled to hear your positive feedback about our app features and that you have recommended LitCommerce. Your kind words are exactly what keep us pushing more boundaries and innovating our product every day. We'll surely pass it along our team!

Yet, more that that, we promise you to keep up the service that led to your satisfaction and we will always strive for excellence in every possible way.

Once again, LitCommerce is grateful that you can share your thoughts and look forward to creating more pleasant experience together!

August 9, 2023

I am very impressed with this app. I tried several apps to post to Amazon, and none of them worked quite right. This one works, and has the benefit of a couple other features that the other apps didn't have 1) if there is an error pushing your listing to one of the channels, they tell you. And it tells you what the error is so it can be resolved. Many of the others are just "black boxes" that require support 5 times a day. 2) being able to add custom content to the Descriptions (such as meta fields from Shopify) was HUGE for me. It's the only one I know of that does that. Finally, when I have needed a bit of help, Support has resolved my questions within 12 hours or so every time. Forget trying to find 5 apps to do the job that this one does all on its own.

Vibeworks Guitars
United States
2 days using the app
LitCommerce replied August 24, 2023

Hi there,

Thank you so much for your kind words! We're so glad that you find our app functional during your Amazon integration.

Knowing that channel integration is a real challenge, we always try our best to provide our customers with the support they need to get everything up and running smoothly.

We're always looking for ways to improve our services, so we appreciate your feedback. Thanks again for choosing LitCommerce! We hope you continue to be a satisfied customer for many years to come.

Sincerely,
The LitCommerce Team

November 1, 2023

I have been searching for a platform that checked all the boxes for what seemed like forever. Most of the things I needed would cost upwards of $80 a month and I just couldn't afford that. Upon using this platform there was a bit of a learning curve but the customer assistance is immediate. Louisa spent hours with me helping me iron out all the details (and this was in the middle of the night for her with the time difference). Having fast and helpful customer service in this world is worth more than money, as its saving me hours of trial and error on my end.

Roslyn Trading
United States
1 day using the app
LitCommerce replied December 24, 2023

Hi there,
Thank you so much for your kind words! We're so glad that you're enjoying LitCommerce, our pricing, and that you found our team member - Louisa so helpful through your experience with us!

We know that integrating two platforms can be a challenging task, so we're always happy to provide our customers with the support they need to get everything up and running smoothly. We're glad that Louisa was able to take the time to answer all of your questions and help you get the most out of LitCommerce.

We're always looking for ways to improve our services, so we appreciate your feedback. We'll be sure to pass it along to Louisa and the rest of the team.

Thanks again for choosing LitCommerce! We hope you continue to be a satisfied customer for many years to come.

Sincerely,
The LitCommerce Team

June 20, 2023

I was incredibly pleased with the exceptional assistance provided by Ember and the LitCommerce team during the setup process. They exhibited impressive agility by patiently working with me until both sales channels were functioning smoothly, and they even went the extra mile to make customizations that perfectly met my needs.

Big River Hardware
United States
1 day using the app
LitCommerce replied August 24, 2023

Hi,

Thank you so much for your kind words! We're so glad you're enjoying LitCommerce and that you found our app helpful.

We know that the process of integrating multiple platforms can be challenging, so we're always happy to provide our customers with the support they need to get everything up and running smoothly. We're glad that Ember was able to take the time to answer all of your questions and help you get the most out of LitCommerce.

Thanks again for choosing LitCommerce! We hope you continue to be a satisfied customer for many years to come.

Sincerely,
The LitCommerce Team