Livescale, Live Shopping , 21 reviews
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We've had great success with Livescale. The customer service is top notch. Easy setup, and easy to use.
Thank you very much for this amazing feedback! We are always so happy and grateful to hear from our customers! We are continuously working to improve our product and provide a seamless Live Shopping experience to our customers! Lots of love from Livescale! <3
LiveScale is by far the best Live Shopping experience from both a brand and consumer perspective. Setting up the event/syncing products couldn't be easier and embedding the video on your website makes it a breeze for customers to join! The team are all super helpful and are eager and willing to provide assistance wherever they can to ensure your event runs smoothly. I have even asked about potential features and upcoming concepts and have been given useful information to plan the future of our live selling shows. LiveScale continue to improve their service based off customer feedback and seeing this in action really proves to me that they deserve the 5 star rating!
Thank you very much for this amazing feedback! We are always so happy and grateful to hear from our customers! We are continuously working to improve our product and provide a seamless Live Shopping experience to our customers! Lots of love from Livescale! <3
I was looking for a livestream app and found out Live Shopping by Livescale. The event setup was pretty easy and it directly syncs with my collections. I didn't know what to expect at first so I did a live event with a small audience, just to see. My customers love it! And that was fun for me too, to host a live shopping event, interact directly with my audience, and give them the option to buy my products without leaving the video. The realtime analytics are really cool feature and you know instantly about your sales.
Con: I had to create a first event, before the real event, to see how the experience looks like. So having a way to test out without creating an event before would be great. There's definitely a learning curve with the streaming settings and everything related to the video actually - but once you got it, it's pretty straightforward. I used my iphone 8 for the show.
They have a livescale academy website that was really helpful for production setup and get some live shopping ideas.
Will definitely host events on a weekly basis. Cool app!
Hi Maison Maya!
We're glad you're enjoying our Live Shopping app and that your customers love it. We are hard at work providing new features to increase your sales and giving you more control over the whole experience. Concerning the ability to test out an event without creating another event, we're excited to announce that this is a feature that will soon be available to all users! As you said, the Livescale Academy is a great tool to get inspired, learn about video production, and draft a communication plan.
Should you ever need further help, we have a dedicated support channel here: support@livescale.tv
Thank you for you review Maison Maya!
Easy to install w/ great step by step videos. Good streaming quality with easy catalog integration.
Thank you for your review Shani Darden Skin Care! 😊
An amazingly valuable app with an even more amazing customer service team. Easy event set up with assistance if needed.
Thank you for your review Andrea Iyamah! We’re glad to have helped you kickstart your journey with Live Shopping. We’re looking forward to watching your next shows! 😊
My restaurant business used Livescale recently to share our cooking methods, have our chef answer client questions, and do live demos all while selling gift cards ahead of the holiday season. The technology was seamless and super easy to use, and we loved working with our client success manager. Theres no commission Livescale takes, and we just payed $490 - in my opinion, well worth the price. Thanks Livescale!
Thank you for your review Cantine Knuckles! We're still amazed by the concept of your show and we can't wait to see what you will do for your next one! 😊
Fast to set up, easy to use, great support. Some tweaks are still needed to optimize the shopping experience and the moderator experience - but overall I highly recommend it and its the best in the marketplace so far
Thank you very much for this amazing feedback! We are always so happy and grateful to hear from our customers! We are continuously working to improve our product and provide a seamless Live Shopping experience to our customers! Lots of love from Livescale! <3
Never get to use this App, unfortunately I will have to uninstall. I had this App installed a few months ago and I see that the pricing is too high and there is no longer a starter plan for people who are just getting their business up and running. Very disappointed 499 is too high for start ups.
Thank you for taking the time to provide us with your review. Our Starter plan is actually back, inviting you to install it and try it! let us know if anything
Too complicated. You can not embed the live in facebook. I moved to buyitlive who is half the price, is synchronize the inventory and you only have to do a facebook live. No streaming app, no events.
I am really disappointed with this app.
Hi House Made Buttons,
We’re incredibly sorry to hear of this negative review - each Shopify merchant matters profoundly to us, and we’d like to clarify a few points that could have helped you on your Live Shopping journey.
When each client onboards with Livescale, they’re contacted immediately to be onboarded with an expert in our success team. When contacted, you did not respond.
Following the uninstalling of our app, we reached out to understand how best we can serve your specific use case, and to understand where we may have fallen short. We were sad to see that you never showed up or replied.
When you’re ready, we would love to pick up the line of communication again, and appreciate your feedback and time spent with us. Thank you!
Did not know there was additional fees that add up to 2,000
nothing is explained about that. I would like an explanation.
Update 12/24/2020: Livescale no longer collects any service fee from Shopify Merchants, and is accessible for unlimited use via any of our monthly plans.
Hi bitethebullet2005, we’re sorry to hear our information was unclear.
When using Live Shopping, we only collect a 5% service fee on each transaction made during a live shopping event. Downloading the app itself is entirely free! The $2,000 limit that you see means that once we’ve collected $2,000 in service fee from you in a 30-day period, we no longer apply the service fee for subsequent shows until the next 30-day period (This would add up to you selling $40,000/month in product). In consequence, this means you get to keep all the revenues made during an event and allows you to benefit even more from your Live Shopping events.