Locket , 4 reviews

Overall rating
Counts per rating level
  • 75% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 25% of ratings are 1 stars
May 23, 2022

App malfunctioning and locking all products - no response from support - I have lost a LOT of sales due to this today - not happy

Uno Lusso
United Kingdom
Time spent using app: 6 months
Beauii Pty Ltd replied May 30, 2022

I apologise if the app caused you lost of sales. But the reasons for locking all products maybe due to one of 3 ways to lock the products. You may lock a product individually, by a collection or by a vendor. It is also documented on the app help site. Again, sorry for not responding to you as early as you would have liked. But we do monitor support calls and try our best to answer them as soon as we can. We did get back to you within 6 hours, but I understand that it may not have been quick enough. It is our upmost importance to keep the merchants and customers happy. We will endeavour to provide help much earlier, whether in a reply or provide help documentation. We only wish you the best.