Locksmith
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (496)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to control access to store sections, such as wholesale pricing and digital content, enhancing operational efficiency and user experience. It supports locking products, collections, or entire sites and integrates well with other apps. The support team is praised for their responsiveness and effectiveness in resolving issues and assisting with configurations, making it a recommended solution for advanced access control and content protection.
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Fantastic experience so far, extremely helpful in setting up and the actual app has every option you could ever need! Erica was wonderfully helpful and lovely to deal with. Highly recommend.
Locksmith has been a super helpful app for the function of our site for years. The the team is very responsive and has gone above and beyond to help with any issues we've ever encountered. Highly recommended
Updated:
Thank you for a very kind reply. I have updated my review due to the nice reply. However, the problem still remains after I click on the hide features which you are referring to.
Old review:
This app has been very expensive for us!!! The app allows one to make a locked shop. However, the products in that locked shop are not hidden. We tried the app for 2 weeks where we had a locked shop, but during those weeks we experienced a drop in sales of 20k USD. We wondered why this happened. Turned out people could find the locked store in Shopify search and of course people did not want to buy our normal products when they could find the cheaper products in the locked store. Until hiding the products and the locked site, I would not recommend this app.
Hello!
I understand the frustration of discovering that your wholesale products were visible in search results - that's a significant issue that impacted your business. I want to help address this, and I'm sorry you've had this experience.
Locksmith does include features to hide products from search results and collection listings, but these need to be specifically enabled. Currently, these aren't enabled on your locks.
To prevent wholesale products from appearing in regular store searches, you'll want to:
1. Enable the "Hide this product from search results and other lists" option in your lock settings
2. For additional protection, enable "Hide from sitemaps" (this uses Shopify's native SEO controls)
I've added some extra trial days to your account if you'd like to test these features. Our complete guides on product visibility:
- https://www.locksmith.guide/tutorials/more/hiding-products-from-product-grids
- https://www.locksmith.guide/faqs/can-locksmith-hide-content-from-my-in-store-search
Also, I noticed that your theme has some code from a search and filtering app present. i'm not sure if that's currently active, or if it caused the issue, but it's important to note that Locksmith isn't compatible with apps like that. We mention that in our agreement when installing the app:
https://www.locksmith.guide/policies/usage-agreement
During any app trial, we're here to help make sure everything is configured correctly. Please reach out to us at team@uselocksmith.com with any questions - we want to help you get this right.
Best regards,
Ken from Locksmith/Lightward
Aplicativo perfeito, equipe maravilhosa e preços justos para quem principalmente está iniciando seu projeto como no meu caso.
Obrigado a todos do locksmith por nos apoiar.
This app is great, and the support behind it is also great. Simple and easy to use with lots of flexibility and customization if you're so inclined. Highly recommend!
Locksmith, particularly Erica in the support team, were extremely helpful in helping to get the app configured as we needed. We were without our developer during the setup and they stepped in and helped a huge amount
The app itself has worked brilliantly for us and prevents customers from adding an item from a certain collection to the cart without first adding a one of a group of products.
Really fast and good support.
This app helped me easily fix issues I had with my site to get things working how I needed it to!
Erica was super helpful and very resourceful!
Great experience with Locksmith, the team is super responsive and it does exactly what we needed it to do for our site (lock pricing for wholesale accounts only). Set up is easy and any small details the team responds quickly to assist.
I really love how this app works and the support service is very nice, I really recommend this app :)