Locksmith , 471 reviews

Overall rating
Counts per rating level
  • 89% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to restrict access to specific products or pages, making it perfect for separating wholesale from retail or offering exclusive items. It's also praised for hiding out-of-stock items and setting up private launches. The app's seamless integration with Shopify's registration and checkout process, and its use for selling digital content behind a paywall, are highly valued. Merchants find it easy to use and commend the responsive customer service. The pay-what-you-feel pricing model is also popular. A few merchants reported isolated issues like website downtime or persistent product locks.

July 18, 2023

Highly recommend this app - and more importantly - this team! The app is robust and does exactly what I was looking for, and then some! I've needed to use tech support twice (both because of my error and misunderstanding) and they were quite responsive and polite. I'm thrilled to finally have a way to achieve what I wanted without having to completely re-do my entire website. Can't be more happy with Locksmith and the team behind it.

United States
6 days using the app
June 28, 2023

I can't say enough good things about Locksmith!! This app is perfect for our store, which offers different products in different territories. Our customers used to order items that were unavailable in their region, and were disappointed to find out afterwards. Locksmith will totally eliminate this issue. Tristan from the Locksmith team has been incredibly helpful in implementing custom code as well. Thank you!

United States
About 2 months using the app
June 20, 2023

We had a complicated situation where we needed different membership level logins so that we could display different pricing structures. Using Locksmith solved the problem seamlessly. Their helpdesk has always been personal and top notch.

Holloran Vineyard Wines
United States
Over 6 years using the app
June 9, 2023

Easily recommend this app over the similar ones i tried before. This app thought about everything, every time i needed a particular lock system, Tristan from the support team helped me achive it.

Vvög Corporatif
Over 1 year using the app
June 20, 2023

I can't recommend this app enough; easy to set up and works perfectly to lock certain aspects of your website. I needed a specific button locked on each of my products that only subscription members can access, and Erica from the Locksmith team has kindly helped me set this up and added extra coding where needed. Erica was very attentive and answered all my queries (and there were a lot). I couldn't recommend this app enough :) Thanks again!

United Kingdom
24 days using the app
June 23, 2023

This app is incredible, but not as incredible as the company that runs it! Their level of customer and support service is incredible. Thank you Lightward!

About 1 year using the app
May 6, 2023

Super easy to use and works very well. Perfect for locking access to our online wholesale store. We only allow access to users with a specific tag.

Spinnaker Chocolate
United States
About 1 year using the app
March 21, 2023

I added locksmith to a Shopify store, and I want to lock some products with prices and others with no fees showing. So I sssent a message to customer support, and Ken and Tristan helped me with everything. They are amazing. Find solutions to what i need and add to my store.
Very good app if you need to lock products or services to your store.
Highly recommended

South William Clinic & Spa
Over 3 years using the app
March 10, 2023

We have been using both Mechanic and Locksmith since 2020 and don't plan on stopping anytime soon. Both of these apps play vital roles in our operations.

Locksmith does what it is designed to do. Easy to setup on the backend and the frontend updates smoothly.

The pricing philosophy is one of the best ever. The team truly looks at your usage and gives you a fair price point that you both agree with.

Support is best in class, hands down. Isaac and the team deserve all the 5 stars. Great team and great apps!

iGel Beauty
United States
About 2 years using the app
May 26, 2023

I don't typically write reviews, but this app deserves it! This app is exactly what I was looking for to separate wholesale from retail. Originally, I thought setting up a wholesale channel on Shopify would be easy - and it probably is, if you want to pay the $2000+ a month for Shopify Plus. At the price point for this app, it cannot be beat! I needed to set up a separate area of my site that was only visible and accessible to approved customers using customer tags. Installation of the app and setting up the initial locks was super simple. I had a specific vision for how I wanted the wholesale channel of my site to be set up, including hiding checkout buttons and adding minimum order total requirements in order to checkout. This did require a little more coding that I am not exactly familiar with, but seemed to be no problem at all after reaching out to support! Tristan was quick to respond and install the additional coding that was needed to bring my vision to life! Tristan understood exactly what I was trying to accomplish and even suggested to add additional coding to ensure there were no loopholes that would allow wholesale customers to checkout without reaching the minimums. The customer service from this app was top notch! If you're looking to set up a wholesale channel on your site, I definitely recommend this app!

Wintuck Home
United States
8 days using the app