Locksmith
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (296)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for effectively restricting access to specific store areas, ideal for exclusive products and wholesale. It offers features like member-only areas and protected digital content, with flexible customization options. The interface is user-friendly, and the support team is praised for their responsiveness and efficiency. Merchants appreciate the app's impact on store management, pricing flexibility, and exceptional customer service.
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This app has really helped us segregate parts of our Shopify store for certain customers by adding access control. The app has been working flawlessly so far, and we thoroughly recommend it.
I also want to mention that, just a few days ago, I contacted Locksmith about an issue I thought I had with their app that caused customers to have to log in twice. Much to my embarrassment, this issue had nothing to do with Locksmith.
Following this, a nice chap called Jed, regardless of the fault being with another app, went above and beyond to investigate, and provided me with detailed information as to which one of our apps was causing this issue and why.
Many app developers would simply say 'it's not our app that's causing it' but Locksmith are not just any app; they're there to help their customers, and they deserve recognition for that.
Great work, guys!
SUCH a great app! Love the functionality and love the customer service! We use it for multiple actions and every one works GREAT!
Good app, does what its supposed to. I'm not a developer so I don't know what goes into the day to day, but I feel the app is overpriced.
Similar apps (those that just add code to your website) are typically around $5 or $6 USD, which seems more reasonable.
The reason I gave this 3 stars is because after I stopped using it, it still blocked some of my products. I was driving ads to some of my pens, but the sales just stopped. It took me a while to realize that the app was making it so those products wouldn't show up, even though I cancelled the service and "unlocked" the products.
If you just check to make sure your products are appearing you are good to go.
Great customer service.
Appalling support. Must of sent over 5 emails still no reply. Really frustrating. Can someone get back to us?
Hey there! ❤️ We reply to everything we receive, and – doing some digging into our team mailbox – we've received three messages from you this month, all of which we've replied to, all well within our 24hr response time cap. We've also emailed you directly (in a new email thread – look for an email with the subject "Locksmith App for Shopify"), to see if we can get through to you this way.
Not getting responses is not great, and I get that. Please know that it's not for lack of effort – every time you try to reach us, we're trying to get back to you. :)
If you're still not getting our replies, please consider writing in from another email address, perhaps outside of your store's domain. We're here to help. ❤️
All the best,
-Isaac
This app does just what it says it will - simply and easily. The customer service was great, which makes a huge difference.
Have just started using it and it worked well straight out of the bag.
We had a slightly more complicated request and it was sorted within 24 hours. Excellent service and easy to use app with plenty of support documentation.
Although this app did not offer what we are looking for, Isaac was so great at listening and trying to see what he could do to help. Then when we come to a conclusion that this app is not suitable for our intentions, he went ahead and made several recommendations. I am beyond thrilled with his level of personalized dedication.
Look forward to more apps from you!
OMG. Locksmith is an ABSOLUTELY AWESOME SOLUTION AND A GAME CHANGER TO SELL DIGITAL CONTENT BEHIND A PAYWALL.
This app easily and quickly enabled me to implement a paywall and seamless checkout experience. Now, my customers can pay on my landing page, receive an email with the link to access my content and locksmith automatically checks that the email they are using to log in belongs to someone that already paid for such content. If it checks out access is granted or denied otherwise.
Also, my users pay for 1 month access each time they pay. Locksmith makes it easy to automatically cancel their access after 1 month.
Locksmith works seamlessly with Shopify's new user registration. This means that instead of having to ask users for the old school annoying registration (first name, last name, email, password) they only need to use their email to register. This cuts down the time from buy to accessing my paid content by like 80% and only requires one email instead of three.
Shout out to Tristan on the Locksmith team who quickly assisted me with recommendations, documentation and super useful ideas. Shopify tech support recommended Locksmith and Tristan really knocked it out of the park.
Thank you!
Locksmith support team has been very helpful. As we do not have a VPN, they offered to check all the locks we set up to make sure everything is working properly. They also agreed to extend our free trial so we were able to finish the new site smoothly.
thank you
This app is simple to get started with and use, and it works as expected. It is well worth the price.