Locksmith
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (296)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for effectively restricting access to specific store areas, ideal for exclusive products and wholesale. It offers features like member-only areas and protected digital content, with flexible customization options. The interface is user-friendly, and the support team is praised for their responsiveness and efficiency. Merchants appreciate the app's impact on store management, pricing flexibility, and exceptional customer service.
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As a wholesaler this is exactly what I was looking for. Very easy way to lock pages, products, etc. based on customer accounts.
This is an awesome app. The more you get into it, the real-world functionality you discover. From restricting customer access based on IP, to only showing customers products based on what they've purchased before, there's a ton of great stuff in this app. Well worth the cost!
Holy crap, this app solved so many headaches for me!
I can create free versions of products that don't show up in 'All Products' or store Search results, without touching any code.
I also plan to use this app for product versions only visible to Wholesale customers.
The language, care and vibe present in the App's presentation and interface adds a nice human touch, too.
Brilliant work folks! A++++
Love,
RambleTree
www.RambleTree.net
EDIT TO PREVIOUS REVIEW. The developer has come back to me, explained their pricing structure. A heads up that if you want to pay what you feel comfortable with, you have to email, there's no option to click on it. I am hoping that as we use this, our trust in Locksmith after a rocky start will come back and there will be no more blips in the system. -----------
We came to the end of the trial and told that i'd need to pay $99/ month. i only use this for one customer but because i have the advanced shopify plan it means i don't get to pay the $9/month, instead it's $99. I don't understand the jump in price. I emailed support but my whole website was shut down because locksmith wasn't being paid. i started getting emails and calls from customers as to why they couldn't order. i have never had an app stop all trade on my website. I have now paid the additional money because i couldn't afford to wait for support to reply to me. i dont know how many orders i could have lost out on.
❤️ There are two important pieces here, from our end.
First: our pricing policy is "pay what feels good". We work really hard, in many places, to communicate this. The wires were crossed, and that message never came through. If someone's paying for Locksmith, the intent is for it to always be a number that all parties genuinely feel good about. The $99/mo figure, as documented in the "Pricing" section of our app store listing, is a suggestion based on the store's Shopify plan. But it is a suggestion only, and per the policy (lightward.com/pricing), we're always here for that what-price-feels-good conversation.
Second: this situation revealed a bug, in which some suspended Locksmith accounts had their entire storefront frozen instead of *just* the content that had been locked. We send out multiple heads-up-your-trial-is-ending emails, and automatically give a 5-day grace period before suspending accounts – but when accounts *are* suspended, the intent is to *only* suspend access to the content that was locked. We absolutely never intended to lock your entire storefront. That's a huge error, for which I just pushed out a fix. It won't happen again.
To the reviewer, personally: I absolutely understand the frustration of having a service yanked out from under you, and of having to pay an unexpectedly high amount just to restore that service. That kind of situation is absurd; I get it. Please know that this experience is the actual opposite of what we've worked hard to create. ❤️ Thank you for letting us know how this went for you; your experience here matters a ton to me. If you want to keep using Locksmith, we're here, to establish a new price that *does* feel good to you, and also to make sure that the erroneous locking of your storefront *cannot* happen again.
All the very best,
-Isaac
The app worked very well but when the trial expired, all my products got locked and were not accessible by any customers, even the products that were not locked. I had to pay a subscription fee to go back in the app and disable the locks. I was under the impression that all the locks would be disabled when the trial expired, which would be the logical next step. So I did not go into the app and disable it. After a few days, I realized all my products were locked and the app had disappeared. Cold sweat!!!! I did receive a warning email but it was not clear. The logical process would be to disable locksmith when the trial ends and let all products be visible again. They hold us hostage instead of letting us try the product and disable it when the trial is over. Not impressed by that.
No amount of: "we told you by email" will make this process better. It feels like a scam to me.
Hey there! There’s no need to subscribe to Locksmith to unlock your content. Locksmith can be disabled from the settings page in the app, using the “Disable Locksmith” button.
I can definitely appreciate why finding that your products are still locked when you didn’t expect them to be would be an unpleasant surprise! For this reason we mention specifically in the emails that are automatically sent out, that a subscription doesn’t need to be started, and that customer access to your locked content will be disabled when a trial lapses. We do not hold stores hostage.
I understand why you might expect Locksmith to automatically disable your locks. The reason we've chosen not to automatically disable all of a store's locks is because some shops may let their trials lapse before subscribing, or they may simply need to update their billing information with Shopify, causing the payment to not be processed.
If that happens, we want to make sure the locks are still in place, since shops rely heavily on us to protect content. We're first and foremost an access control application, and so disabling locks could open up shops to showing content or selling products to folks who shouldn't have access.
Thank you for your feedback. These are important points that we want merchants to be informed about. Again, I know that situation wasn't ideal, to say the least, and I'm sorry for the confusion and issue.
We are now looking into how we can improve messaging in the app to make it clearer that a subscription isn’t needed to disable or uninstall Locksmith, and that a subscription is only required to keep using Locksmith.
All the best!
- Tristan
This app has caused me more bother than good. I would not recommend downloading locksmith! After downloading locksmith it has caused my products to be showing out of stock despite them being in stock. This has caused huge loss of sales. It has also stopped many website functions from working.
The code behind this app is very unstable and if you are downloading it, it will be at your own risk. I am now seeking to completely get rid of this bugged app from my shopify store. I'm extremely disappointed!
I’m sorry you had to experience this. The issue coming from Locksmith in this case was that the add to cart button, in the featured products area of your home page, was showing as “sold out” until the customer interacted with the variant selector. Your developer removed the Locksmith code from that template, which fixed the problem, but Locksmith automatically added its code again shortly after, and the issue resurfaced.
I totally understand your frustration, and while we did mention that Locksmith auto-installs, we should have brought up the ignore list functionality to prevent that from showing up again. Locksmith has an ignore list on the Settings page, which allows you to specify theme files that Locksmith should leave alone during its install process.
We did see that your slider navigation was not functioning, but it seems that was a side effect of the product object being “nil” in the featured product area, or perhaps something else in that template. Those are generally unrelated, and we're not sure why that happened, since the app is only working with your products and variants.
We’ve been able to duplicate the add to cart button issue on other themes, but not the unresponsive menu. That’s something specific to the theme you’re using, and fixing the add to cart also stopped the navigation menu issue.
I’m glad we were able to get this fixed for you, and that everything is working.
Again, I’m sorry for the frustrating situation. We’re here to help if anything else comes up.
Best,
Ken
This app worked well initially but then began to glitch when integrated with another app therefore I had to uninstall it. I would have considered a higher rating but I am still being charged although I uninstalled the app.
Oh my gosh, I'm SO sorry we missed this review at the time. We will *always* do the right thing in cases like this – just let us know! The charge you received is a part of Shopify's billing process: if you start a paid subscription (which is not necessary within the first 15 days!), Shopify will process a charge on your next bill even if you remove the app early on in the billing period. That's not something we *can* control, but we *can* help afterwards, with a refund or whatever's appropriate, if you just let us know. :) We're always, always available at team@uselocksmith.com – and I'll make sure that we get this sorted with you via email right after this. Thanks for letting us know! ❤️
About the glitch with the other app: we have *some* documentation about this sort of thing at https://docs.uselocksmith.com/article/497-compatibility-with-other-apps. In other cases, we can often help – and even if we can't, we'll work hard to get you set up well no matter what. :) We're always here via email, whenever you ask.
Wishing you all the very best,
-Isaac
App does what we needed it to do. Give it a try.
La meilleure solution pour la la vente en gros!
Simple et efficace.
J'adore et je la recommande.
I never write reviews but this app just made my life so much easier. I used it to set up a password protected wholesale page and the process was so easy. I looked at other wholesale apps that were too expensive and complicated and I was about to follow an online tutorial to change my html to set up a wholesale shop (very scarey to me) but I found this app just in time. Thank you!