Locksmith

Locksmith

Reviews (497)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to control access to store sections, such as wholesale pricing and digital content, enhancing operational efficiency and user experience. It supports locking products, collections, or entire sites and integrates well with other apps. The support team is praised for their responsiveness and effectiveness in resolving issues and assisting with configurations, making it a recommended solution for advanced access control and content protection.

July 29, 2022

Using this app, causes my SHOP to not be active and interferes with sales. I am having to delete this app.

Chef Gina's® Mini Food
United States
1 day using the app
Lightward replied August 2, 2022

First off, thank you for your feedback. This is an important point, regarding our compatibility with the Shop App. I’m sorry this came as a surprise. Nobody wants to have a ...

June 10, 2018

DO NOT INSTALL THIS APP UNDER ANY CIRCUMSTANCE.
DOES NOT WORK AND NO SUPPORT.
Last updated 2016 - this should be removed from the store as it caused me nothing but trouble after installing - DO NOT INSTALL!!!!!!!!

Soundpacks
United Kingdom
About 10 hours using the app
August 4, 2021

im extremely disappointed in this app that was recommended by shopify, my entire store is locked and wont let me disable it. I also have to wait now for someone to email me back rather talk on live chat.

IV Wardrobe
Australia
About 1 hour using the app
Lightward replied August 4, 2021

Hey there! It looks like the locking on your store is caused by another app. Looking at our records, Locksmith *was* installed (and uninstalled, and reinstalled several times ...

June 4, 2020

I don't know why I can't download this app?? I downloaded it once, and then had to remove... tried adding again and it's 505 error. Can someone help me out?

Zipply
Canada
32 minutes using the app
Lightward replied June 6, 2020

Can do! (We reached out promptly. Helping is what we do. 💪)

June 28, 2017

The price is listed as "from 9.00/month" but the subscription is automatically setup to bill for $29.00/month. Deceptive advertising. No integrity in that. Be careful. I uninstalled the app and I'm hoping there's a better solution in the app store for setting up wholesale functionality.

Leathercuffwatch
United States
16 minutes using the app
January 8, 2020

Doesnt lock pages specifically so cant hide specific menu items. It picked up a page on the App store when i searched for my a page in my store to lock. Too general to be a paid App.

The DogFood Depot®
South Africa
12 minutes using the app
Lightward replied January 14, 2020

Hey there! I'm sorry this didn't work out for you – thanks for letting us know. This sort of thing *is* very much within our feature set: Locksmith does support locking ...

April 25, 2023

Doesn't work
Tried to create a lock on a page with a passcode - a very simple setup. Nothing. Didn't work. Not a good UX.

My Magic Carpet | Washable Rugs
United States
12 minutes using the app
Lightward replied April 25, 2023

Hello!

I'm sorry you encountered an issue when trying out the passcode key. I saw your email, and replied, about 30 minutes after it came in (20 minutes after this review), ...

August 4, 2020

We've been using this app for few days, we've lost more than 20% speed optimization on our site, even if we've deleted it like on their instruction... We've try to reach the customer support with 0 answer! We're pretty upset with this app and it f*** up our store.. not recommend at all!

KLOW
France
11 minutes using the app
Lightward replied August 6, 2020

Hey there! I'm sorry for the trouble here. We can't find any emails from anyone concerning this store (did you email team@uselocksmith.com?), which is the first disconnect ...