Locksmith , 482 reviews

Overall rating
Counts per rating level
  • 89% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to control access to specific site areas, hide prices, and lock certain products. It's ideal for businesses differentiating between wholesale and retail or offering exclusive products. The app is also useful for selling digital content behind a paywall. Merchants praise its seamless integration with Shopify's user registration and smooth performance. Customer support is noted for its speed and helpfulness. The pay-what-you-feel-is-fair pricing model is well-received. A few merchants experienced access issues after the trial period, but these seem to be rare exceptions.

July 12, 2023

great app, just what we need. But maybe more importantly the customer service provided by Tristan was outstanding. He just took the initiative to fix something, it wasn't a bunch of back and forth which usually happens with shopify apps.

by Kin Aesthetics
United States
7 months using the app
June 20, 2023

I can't recommend this app enough; easy to set up and works perfectly to lock certain aspects of your website. I needed a specific button locked on each of my products that only subscription members can access, and Erica from the Locksmith team has kindly helped me set this up and added extra coding where needed. Erica was very attentive and answered all my queries (and there were a lot). I couldn't recommend this app enough :) Thanks again!

United Kingdom
24 days using the app
August 24, 2023


This app easily and quickly enabled me to implement a paywall and seamless checkout experience. Now, my customers can pay on my landing page, receive an email with the link to access my content and locksmith automatically checks that the email they are using to log in belongs to someone that already paid for such content. If it checks out access is granted or denied otherwise.

Also, my users pay for 1 month access each time they pay. Locksmith makes it easy to automatically cancel their access after 1 month.

Locksmith works seamlessly with Shopify's new user registration. This means that instead of having to ask users for the old school annoying registration (first name, last name, email, password) they only need to use their email to register. This cuts down the time from buy to accessing my paid content by like 80% and only requires one email instead of three.

Shout out to Tristan on the Locksmith team who quickly assisted me with recommendations, documentation and super useful ideas. Shopify tech support recommended Locksmith and Tristan really knocked it out of the park.

Thank you!

United States
2 days using the app
July 12, 2023

Locksmith is very versatile, and easy to use. It has so many great features to customize your locks and has even given me ideas on how to make my locked products and pages more fun for my customers! Plus, their customer service is superb! I had a couple of questions and was helped within mere hours. I would definitely recommend Locksmith!

Miss Fluff's Boutique
United States
26 days using the app
September 12, 2023

I love the possibilities of this app. Had some theme compatibility issues with the code, but their support is top notch.
Would very recommend this app with its support.

Ines Gloves
About 2 months using the app
May 18, 2023

Awesome service again and the app is working perfect! A special shout out to Erica for very prompt and efficient service and this may sound silly, but for being so nice - it's really not a given these days, but surely appreciated. Thank you!

Comp Pharm Gold
South Africa
2 months using the app
May 26, 2023

I don't typically write reviews, but this app deserves it! This app is exactly what I was looking for to separate wholesale from retail. Originally, I thought setting up a wholesale channel on Shopify would be easy - and it probably is, if you want to pay the $2000+ a month for Shopify Plus. At the price point for this app, it cannot be beat! I needed to set up a separate area of my site that was only visible and accessible to approved customers using customer tags. Installation of the app and setting up the initial locks was super simple. I had a specific vision for how I wanted the wholesale channel of my site to be set up, including hiding checkout buttons and adding minimum order total requirements in order to checkout. This did require a little more coding that I am not exactly familiar with, but seemed to be no problem at all after reaching out to support! Tristan was quick to respond and install the additional coding that was needed to bring my vision to life! Tristan understood exactly what I was trying to accomplish and even suggested to add additional coding to ensure there were no loopholes that would allow wholesale customers to checkout without reaching the minimums. The customer service from this app was top notch! If you're looking to set up a wholesale channel on your site, I definitely recommend this app!

Wintuck Home
United States
8 days using the app
September 19, 2023

Just recently added the app! Tristan was AMAZING!! Helped me from beginning to end. Praying the app is just as amazing as Tristan!! So far so good!

Vantoria Essentials, LLC
United States
13 days using the app
June 23, 2023

This app is incredible, but not as incredible as the company that runs it! Their level of customer and support service is incredible. Thank you Lightward!

About 1 year using the app
August 10, 2023

Incredible attention to customer detail. An actual human response to emails that's friendly and helpful. If only everyone was like this. And the product does what it says it does. Glad I found Locksmith.

United Kingdom
13 days using the app