Locksmith

Locksmith

Reviews (494)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for selectively restricting access to content like wholesale pricing and VIP sales, enhancing customer experience by ensuring only eligible viewers. It's praised for handling complex scenarios, such as setting up wholesale channels without Shopify Plus, and integrating seamlessly with other apps. Merchants appreciate the straightforward setup, immediate effectiveness, and the responsive support team known for providing custom coding solutions and swift issue resolutions.

February 25, 2015

Exactly what I needed, easy to implement and works perfectly.

Rohner Business Portal
Switzerland
28 days using the app
Edited February 28, 2019

The Locksmith app is easy to install and even easier to use. We would totally recommend it to anyone who wants to lock down content.

Kittleleavers
United Kingdom
27 days using the app
May 3, 2021

This app allowed me to bring membership-style functionality to my Shopify store...restricting certain collections and products to "All Access Pass" customers. Ken and the Locksmith Team went above and beyond to answer every question in a timely and helpful fashion, and also helped me troubleshoot various situations until I had my locks working exactly right. The locks are easy to turn on/off and apply to a wide range of situations, and I couldn't recommend this app more for creating member areas!

The Organization Toolbox
United States
26 days using the app
July 29, 2020

This app is simple to get started with and use, and it works as expected. It is well worth the price.

Watercolor by Kristal Serna
United States
24 days using the app
June 14, 2018

Great app and even better support team - can't do enough to help you! Highly recommend!

Subtle Energies Au
United Kingdom
24 days using the app
October 14, 2020

This has helped me allow customers with certain log ins access to products which we cannot sell to certain countries and allowed healthcare professionals access to samples for their patient base.

Plunkett Pharmaceuticals
Australia
24 days using the app
September 21, 2019

We probably have to walk with this app from now on Really the features we need to secure the access.

GIANTOY action figures
China
22 days using the app
July 28, 2022

Everything is perfect, I cannot find even any constructive criticisim to make. My supplier brought in new t+c's, which meant that 1 product had to be password protected, with specific customers details verified before allowing them to purchase. Locksmith support staff were able to provide me with exactly what I was looking for. The product page can be viewed by all, but a password is required to add it to the cart. Support was amazing, extremely prompt (within 1 day) and extremely detailed. Within 5 days (including weekend) of receiving the updated terms from my supplier, my websites are both now compliant thanks to Locksmith. Another great thing about them is their open pricing policy. I had a discussion with them about pricing and requested to pay a lower amount than is recommended for my store, since I have no intentions to use Locksmiths software for anything else across my websites, only this 1 product. They kindly agreed to the requested price, which is just unheard of. In the future I may make use of more of Locksmith's feature's, if I do I would be more than happy to increase the subscription amount as I have been amazed at the way they are conducting themselves. I have 100% confidence in them.

mandi-mart
United Kingdom
21 days using the app
August 29, 2018

I was looking for an app to allow my shopify site to work for both retail and wholesale sales. Locksmith was easy to setup and is working exactly as I hoped it would. I had one small tech issue and their team was quick to respond and resolve the problem. I recommend this app!

Modern Printed Matter
United States
20 days using the app
Edited August 16, 2020

I have tried emailing them twice as my product is sold out before the date and no one is replying. Now the shoe is gone ..

Dropkick
United Arab Emirates
Over 1 year using the app
Lightward replied August 16, 2020

❤️ I believe our emails may be going into your spam box – if you don't mind, please take a look. We responded in about two hours to your first message, and we haven't gotten any email replies from you at all.

Looking back at our records, it looks like the issue here was a Locksmith configuration that was slightly off, enough that the configuration did something you didn't expect. You did the right thing by writing in, and I'm sorry you didn't get to see our replies. (I get how frustrating it is to have a pressing issue, and to receive only radio silence.) We're here to help, and we always *will* help. If you don't hear from us, the disconnect is somewhere else.

I realize that the time to solve this problem is passed, but if there's anything we can do to make it better, please let us know. Thanks for letting us know where you're at with this – that's always something we care about.

-Isaac