Locksmith
Reviews (486)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to manage access to various site areas, including hiding prices and products until approval. It's ideal for businesses with exclusive pricing or digital content. The setup is easy, performance reliable, and customer service quick and helpful. Merchants appreciate the pay-what-you-feel-fair pricing model, seamless integration with user registration, and automatic access cancellation. The app can also hide out-of-stock products in different countries and for private launches.
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Just recently added the app! Tristan was AMAZING!! Helped me from beginning to end. Praying the app is just as amazing as Tristan!! So far so good!
Was charged for this app even after it’s been uninstalled
I'm sorry you were charged unexpectedly for Locksmith! No one likes that type of surprise, and we’re always available at team@uselocksmith.com to sort out any billing issues and are happy to answer any questions you may have about your bill.
If you write in, we’re happy to refund you for the days you did not use Locksmith. It looks like Locksmith was most recently installed, then several locks were created and/or updated, and after 15 days, Locksmith was uninstalled. Since this is not the first time Locksmith has been used for this store, you no longer have a free trial and a paid subscription was started on the last installation.
Locksmith follows Shopify’s recurring monthly app subscription model, and we do not have yearly or usage-based subscriptions. You are invoiced every 30 days for your Shopify app subscription, and you pay in advance for the following 30 days. Just in case you're curious about the Shopify app billing cycle, I've linked more about it below from Shopify's website:
https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions
So, canceling your active subscription during a billing cycle means that you’ll still see an app charge when that billing cycle ends and you receive that month’s invoice. If anyone ever has an issue with this, where a subscription is canceled near the beginning or middle of a billing cycle and you see a charge for Locksmith, we’re happy to refund or prorate a refund for the days Locksmith was not used. We’re always happy to help out with any issues with billing at team@uselocksmith.com :)
-Erica
Highly recommend this app! Helpdesk (specifically Tristan) is the best! We made a final decision to subscribe to Locksmith thanks to Tristan's outstanding customer service!
After looking at several apps, we chose locksmith for our wholesale store. Isaac handled questions promptly and helped us implement the app. Great app and awesome customer service! Thank you!
Fantastic support from Isaac! I had a problem with search results but he fixed it right away.
The app itself is amazing too - allows me to have a trade section that only certain customers can see. It is very well designed and very easy to use.
10/10 would recommend!
Isaac is awesome and so is his app!!! He helped us implement this app and addressed any questions we had going forward. We're satisfied. This app makes life easier with all of the restrictions on purchases that we have between end users, medical, government and pharmaceutical customers.
This app is great, easy to use and Isaac, the developer is magic. He will answer your questions quickly and even work on code for any customization you require. If you are thinking of purchasing, pull the trigger. you wont regret it.
Great product, great service!!! Isaac is always quick to respond and fixes anything that might need fixing right away. That said, the app is efficient and reliable. Our store has some unique functions and Locksmith provided the flexibility we needed.
We use this product for our wholesale members as it allows us to create separate wholesale products - this allows us to completely make the wholesale product unique vs. other apps that will constrain the retail and wholesale data. This is a huge advantage as our variants and product information differ from retail vs. wholesale, after all, these are two different markets. Additionally, this app functions independently, e.g., doesn't need to create a bunch of custom coupon codes to run, filling your discount folder with a bunch of junk to sort through.
Overall, fantastic product. Try Locksmith first before wasting time with others!
Incredible app! I have a courses/membership site and use this to hide menu items and pages based on the items the user has purchased. Also, the login form wasn't populating on the protected content page, I messaged Locksmith and they put in custom code for me to fix it within a few hours, amazing support and app!
Brilliant app! Works perfectly on our site for specific wholesale customers and very easily edited to suit our preferences. Isaac was incredibly helpful and resourceful. Couldn't recommend the app or Isaac enough!