Locksmith
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (496)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to control access to store sections, such as wholesale pricing and digital content, enhancing operational efficiency and user experience. It supports locking products, collections, or entire sites and integrates well with other apps. The support team is praised for their responsiveness and effectiveness in resolving issues and assisting with configurations, making it a recommended solution for advanced access control and content protection.
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Fantastic app! Not sure what I did without it. Seems like the possibilities only end with your imagination. Thank you Isaac!
I've not actually used the app but the pricing structure is rediculous, why should customers on higher shopify plans be penalised?
Hey there! We could have communicated our pricing policy better at the time; thanks for letting me know how you feel about it. I've updated our listing to be clearer. For the record: our pricing is a conversation, and we start with a suggested price that's based on what you pay for Shopify. Different merchants get very different value from the product, and because that value is impossible to fully predict, we begin with that estimate. If that price doesn't work for you, we ask you to let us know what price *does* feel good for you – and we proceed from there, letting you know what works for us, until we reach a price that works for us both. You can find the whole policy at uselocksmith.com/pricing.
Great app, worked perfectly for what I needed (hiding prices from the site) and their support team helped me implement the code so promptly!
I purchased this app after using 4 days of the 15 day trial period. Coming in, I had three specific goals in mind for my wholesale store. I read the articles provided, added the locks and keys as described and it didn't work. After several back and forth emails with Tristan, he pointed out my errors, I corrected them and we had two locks working. More emails, he sent line numbers of code in my theme where manual changes needed to be made. Third lock is now in place.
The locks I wanted were implemented, the level of support provided to a trial user was exceptional - including messages received over a weekend. I'm a customer now.
The app worked very well but when the trial expired, all my products got locked and were not accessible by any customers, even the products that were not locked. I had to pay a subscription fee to go back in the app and disable the locks. I was under the impression that all the locks would be disabled when the trial expired, which would be the logical next step. So I did not go into the app and disable it. After a few days, I realized all my products were locked and the app had disappeared. Cold sweat!!!! I did receive a warning email but it was not clear. The logical process would be to disable locksmith when the trial ends and let all products be visible again. They hold us hostage instead of letting us try the product and disable it when the trial is over. Not impressed by that.
No amount of: "we told you by email" will make this process better. It feels like a scam to me.
Hey there! There’s no need to subscribe to Locksmith to unlock your content. Locksmith can be disabled from the settings page in the app, using the “Disable Locksmith” button.
I can definitely appreciate why finding that your products are still locked when you didn’t expect them to be would be an unpleasant surprise! For this reason we mention specifically in the emails that are automatically sent out, that a subscription doesn’t need to be started, and that customer access to your locked content will be disabled when a trial lapses. We do not hold stores hostage.
I understand why you might expect Locksmith to automatically disable your locks. The reason we've chosen not to automatically disable all of a store's locks is because some shops may let their trials lapse before subscribing, or they may simply need to update their billing information with Shopify, causing the payment to not be processed.
If that happens, we want to make sure the locks are still in place, since shops rely heavily on us to protect content. We're first and foremost an access control application, and so disabling locks could open up shops to showing content or selling products to folks who shouldn't have access.
Thank you for your feedback. These are important points that we want merchants to be informed about. Again, I know that situation wasn't ideal, to say the least, and I'm sorry for the confusion and issue.
We are now looking into how we can improve messaging in the app to make it clearer that a subscription isn’t needed to disable or uninstall Locksmith, and that a subscription is only required to keep using Locksmith.
All the best!
- Tristan
Trying to set up a lock to my store and the app doesn't do that. I've tried several different combinations to make it work and it doesn't. There isn't a number to call to talk to someone which means this will take hours or days to resolve, rather than a few minutes. Was told this was a good app and will continue to try and make it work.
Hey there! Looking at followup emails, it does sound like you were able to create the Locksmith setup you needed – locking storefronts *is* something Locksmith does well, and it looks like you're all squared away.
To the rest of your note: thanks for letting this know how this went for you. All of our support *is* offered via email, with a turnaround time up to 24 hours, and often much less. (A note to this effect is included in the auto-response we send to all new support messages.)
This works well in most circumstances – but not all, and that's absolutely legitimate, and those stories are important too. It's our intent to be as straightforward as possible about what we do and do not offer, so that you can choose the tool that works best for what you need – whether that's Locksmith, or another tool with a different support structure.
If you do choose to keep using Locksmith, you know where to find us. :) We'll always do our best to help.
Cheers,
-Isaac
The trial did what it was supposed to with some issues, but I was shocked they expected me to pay $30/month for this functionality. Feels like a scam. Also have problems where some of my pages aren't working right so now I have to spend a day cleaning up the code even though the app was uninstalled. Proceed with caution.
❤️ ❤️ Our pricing is Pay What Feels Good – see lightward.com/pricing for details. It sounds like the suggested price you saw *didn't* feel good to you, which is great – per the policy, it just means that this is the part where we talk about what price *does* feel good to you instead. :) If you want to keep using Locksmith, drop us a line at team@uselocksmith.com to talk pricing. That conversation is always open, to everyone, at all times. We work hard to make sure that every dollar that moves here is moved in good faith, and good feeling.
About the uninstall issue you mentioned: Locksmith only ever auto-adds code that it is capable of auto-removing. That's a hard constraint built into the system itself, but it *does* mean that removal needs to happen through the app. (Shopify removes Locksmith's ability to clean up after itself the moment that Locksmith is removed from the apps list.) Locksmith *does* auto-remove its own code if you disable or delete all your locks, or if you disable Locksmith entirely from within the app. But, with the app removed from the apps list, it sounds like you were left in a bit of a bind – to get out of that, start here: https://docs.uselocksmith.com/article/221-removing-locksmith
And, as always, if there are ever issue *during* the trial period, we're an email away. ❤️
I hope this note gets to you; we'll also drop you a line via direct email to make sure you've got what you need. We'll always do our best to help. :)
All the best,
-Isaac
Seems to work ok.. but it has zero support and I have an issue with my wholesale items being searchable in my shop. I emailed them weeks ago and never heard back.
Need to update the app every time we load a new lock to make it work correctly. Otherwise, does the job.
We removed the app but our website remains locked. Very unpleasant experience with this app. Watch out what you install, there are many amateur works out there.
❤️ I feel you; this kind of thing can be unpleasantly surprising. Because Shopify doesn't allow recently-removed apps to go back and clean up their theme code, it's really important to disable Locksmith within the app (or simply delete all of your locks) *before* removing Locksmith from your apps list.
If this is still affecting you, here's the place to start: https://docs.uselocksmith.com/article/221-removing-locksmith
Or, send us an email at team@uselocksmith.com. We're here. :)
For those looking in on this review, it's worth mentioning that we work *hard* to communicate the uninstallation process:
* We send an automatic email to the store owner immediately upon app removal, if we detect that Locksmith's code is still in your theme.
* We include the uninstall requirements in our required user agreement, on the first screen of the app.
* There's a link to our uninstall process at the end of every page within the Locksmith app, and in our immediate auto-response to new inquiries to team@uselocksmith.com.
We're here to help, always, always. :) To the reviewer: thanks for letting us know how this affected you. We haven't heard from you via email, so I'm hopeful that you've been able to get this sorted. Please reach out if there's anything we can do to help you further.
All the best,
-Isaac