Loop Subscriptions

Loop Subscriptions

Reviews (370)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
    361
  • 1% of ratings are 4 stars
    5
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
    4
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing subscription services on Shopify, noting its effective management tools like self-service portals and smart payment recovery that boost customer retention and revenue. The app's seamless integration with tools like Rebuy and PageFly, along with support for complex subscription models, is also highlighted. Merchants appreciate the 24/7 customer support for its responsiveness and expertise, and they value the smooth migration process from other platforms like Recharge.

September 27, 2024

They only support you if you get one of the paid plans. Each time I asked for help they asked me if I'm on free plan or not and then just stopped giving support. When I uninstalled the app the code remaining cause problems with my theme and they didn't help me to remove codes. Very poor customer service.

Magic T
New Zealand
3 months using the app
October 30, 2024

Absolute worst customer service we've ever experienced. Had some trouble with the manual installation and were told to "find a developer." WILD that a Shopify App thinks that the "only way to install a app is manually" when all the other ones we've looked at do it for you or it's automated. Don't waste your time...there are a lot of other, better, and helpful options.

My Store
United States
About 4 hours using the app
September 8, 2021

This app is a JOKE. There is NO customer service. They do not contact you ever. They just keep sending "schedule a call" emails but then push your call off over and over. And all call times are between midnight and 4am. I'm convinced that all reviews were entered by this company.

The Modern Silo
United States
6 days using the app
Loop Solutions Inc replied September 15, 2021

Hi Tinley,

After this review and even before this review, we have tried reaching out to you to activate Subscriptions for your store but haven’t been able to do so.

You scheduled 3 calls with us for your subscription widget issue but didn’t join any of the calls. After every call, we sent an email asking you to reschedule the call and even followed-up with you. I have updated the timeline of events on the google doc below, we have shared the same sheet with you as well.

I am really not sure what we could have done differently so you wouldn't have felt disappointed with us.

If you do want to try us again, please feel free to respond to our emails and we will be happy to power subscriptions for you.

Thanks,
Team Loop

April 24, 2023

The product was not worth the price and the customer service was unsatisfactory. I experienced an issue and was advised to fix it on my own without much assistance or support from the customer service team. The app is also overpriced.

TextGPT
United States
2 days using the app
Loop Solutions Inc replied April 24, 2023

Hi Team TextGPT,

Sorry to hear about your experience. We take our product and customer service pretty seriously. Please let us know your concern at support@loopwork.co- We would love to fix your issue.

We are sorry to say that we can't give you access to our APIs in the free plan.

As far as the concern about our pricing, we received your feedback. For full transparency, we charge the lowest transaction fees in the Shopify app ecosystem amongst Shopify apps.

Our plans are suitably set for growth and Enterprise brands after getting feedback from the DTC community.

Thanks,
Abel and Team Loop

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