Reviews (384)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective subscription management and customer retention features. It offers a self-serve portal, automated deals like "Subscribe and save," and easy migrations from other platforms. The interface is customizable and integrates well with Shopify, enhancing functionality. Features like smart payment recovery and personalized cancellation flows help retain customers. Merchants also praise the exceptional 24/7 support for providing strategic advice and custom solutions.
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This is the first subcription app I've used, but so far, I'm quite happy with it. I was migrating from a DIY solution and the team took time to understand my particular needs and provided a significant amount of very helpful support in the lead up to migration. The migration was painless - thanks to the efforts of that particular team. Since launch, perhaps the greatest value has been provided by the Support team. I'm continually asking questions and, regardless of the time or day of the week, a helpful response is never more than an hour or two away (often much faster).
I've not given 5 stars, because there are some areas where functionality is lacking, or yet to be developed. If you are a vendor that sets your order schedule based on delivery (using an Anchor Day), rather than being based on billing, then there are some gaps. It feels as if this functionality (the ability to set the order schedule based on delivery) was rolled out, but then not fully implemented across the product to map the features/functionality available that exist for vendors who set order schedules based on 'billing'.
We're so glad to hear about your positive experience with our app and the seamless migration process, thanks to our dedicated team. It's great to know our Support team has been there for you every step of the way, providing timely help whenever needed.
Thank you for trusting us with your subscription needs. If you have any more questions or need further assistance, we're just a message away. Here's to your continued success! 🌟
Team Loop
the customer service is great.. I'm still figuring out the app, but seems to be working well..
Thank you for your feedback! We're glad you're enjoying the app and our customer service. If you have any questions or need further assistance, we're here to help. Your satisfaction is our goal! 🌟
Team Loop
Migrated to Loop from Recharge and like it a lot more so far. App is easy to set up and the team is very helpful with migrating over customers and getting everything onboarded. My only complaint is that I wish it had a feature that automatically emails customers if the product they're subscribed to changes in price and gives them the option to opt-out. Other than that, I think they are a great solution.
Thank you for your kind words, Team ExpressMed!
We're delighted to hear that you've made the switch to Loop from Recharge and are finding our app to be a better fit for your needs. Very happy to know that the app setup and onboarding process have been smooth for you :)
We truly appreciate your feedback regarding the feature you mentioned about automatic price change notifications for subscribed products. We understand how valuable such a feature can be for your business and the convenience it offers to your customers. Rest assured, we've taken note of your suggestion and have passed it along to our product team for consideration.
Your satisfaction is our priority. We're here to continuously improve and provide you with solutions that meet your requirements. If you have any more insights or ideas, feel free to share them – we're all ears!
Thanks again for choosing Loop as your subscription solution. We're excited to continue supporting your DTC brand's journey 🚀
Cheers,
Team Loop
We only recently launched subscriptions, but we're pretty happy with Loop. We launched it on an older theme and got a subscription sale pretty immediately. Then we launched a new theme (IMPACT), and the subscription widget stopped functioning properly. It took about a week going back and forth with Loop support, but they were able to go in and get it functioning properly again and we're very pleased. Excited to see how introducing this to our business helps it grow.
Thank you for this review, Apex Alchemy team.
We can easily integrate with IMPACT theme now.
Feel free to ping us in case you face any issues
Wishing the best for your subscriptions growth (would love to share more ideas) 💪
Thanks,
Team Loop
Thanks a ton for the rating! 😊
We're really happy that you like the app. Your positive experience is exactly what we aim for. If there's anything else you need or any feedback you'd like to share, we're all ears!
Here's to great times together! 🥂
Team Loop