Reviews (461)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface and robust features such as product swaps, upsells, and custom flows, enhancing subscription management. They value the seamless migration support, customization via the API hub, and responsive customer service. Regular contact with representatives and tools like Slack are highlighted for ongoing support. Merchants also note improvements in customer retention and business growth, with positive feedback on its integration with Shopify and proactive feature updates.

June 25, 2025

Loop has been brilliant for us. The app is reliable, easy to use, and has everything we need to run our subscriptions smoothly. What really sets it apart is the support. Aastik and the team genuinely feel like an extension of our own. They’re thoughtful, responsive, and really take the time to understand what we need. You can tell they care about our brand and want to help us do well, which is rare. I’m genuinely so happy we found Loop... they have made a big difference to our growth and success.

microbz
United Kingdom
Over 1 year using the app
May 8, 2025

Switching to Loop has been such a great move for us. They genuinely listen to their merchants, and it shows! We’ve suggested a few small tweaks to make things smoother for our business, and they’ve already implemented them — it’s clear they actually care about their customers.

Plus, it’s refreshing not to be upsold on every little new feature. It’s clear they’re focused on making the best subscription experience possible. Their support team is fast, friendly, and genuinely invested in helping us succeed. In addition, they have an amazing Success Team that really helps our business grow, which we are taking full advantage of - 15/10!

If you’re looking for a platform that feels more like a partner, Loop is the way to go. Highly recommend!

DuraPaw
Canada
Over 1 year using the app
Loop Solutions Inc replied June 12, 2025

This means so much—thank you! We’re thrilled to be seen as a true partner and not just a platform. Your feedback drives us, and we’re so glad the team could make a real difference. Let’s keep growing together!

- Team Loop

June 26, 2025

Fantastic Subscription App with Outstanding Support! We've been using Loop Subscriptions for our Shopify store, and it has been a total game-changer! The app is intuitive, easy to set up, and packed with features that allow us to create flexible, customer-friendly subscription options.

What really sets Loop apart is their exceptional support team. Anytime we had questions or needed customizations, their team responded quickly and went above and beyond to help us. It's rare to find an app with both powerful functionality and such reliable, friendly support.

Highly recommended if you want to grow your subscription business without the headaches. A must-have for any serious Shopify store!

so gud
United States
10 months using the app
June 30, 2025

We’ve had a great experience using Loop for our subscriptions. Their customer service team is always attentive, quick to respond, and truly helpful whenever we run into any challenges. It’s been so easy working with them – they really care about their partners’ success. Highly recommend!

Duncraft
United States
About 1 year using the app
May 15, 2025

What an incredible experience I'm having with the Loop team!! From setup, to helping with issues like integrating with other services, Loop and their amazing staff have gone above and beyond to help me see things all the way through to completion. I would very highly recommend this app, most definitely for the great way it helps keep subscriptions and bundles working in my store - but even more for the really awesome experience I'm having with the team - they really do care and aim to help in every conceivable way. I very much look forward to building and growing my company into the future, knowing that I have the super Loop team in my corner! Thank you guys, you are ALL rockstars!!

Preimus
United States
4 months using the app
Loop Solutions Inc replied June 12, 2025

Wow—thank you for such an amazing review! We’re beyond grateful to be part of your journey and so glad our team could support you every step of the way. Your energy is infectious, and we’re excited to keep building with you. You’re the reason we love what we do! 🚀

- Team Loop

June 4, 2025

As a headless Shopify store, we needed a subscription solution that could integrate seamlessly with our custom storefront—and Loop Subscriptions has delivered in every way. We use their Storefront and Admin APIs directly, and the flexibility, reliability, and documentation of their platform have made implementation smooth and scalable.

What really sets Loop apart is their customer success team. They’ve been incredibly responsive throughout the entire process—from onboarding to optimization. Every question is met with thoughtful, detailed guidance, and it’s clear they’re deeply invested in our success.

Nine & Line
United States
About 1 year using the app
Loop Solutions Inc replied June 12, 2025

Thanks so much for the kind words! We're glad Loop’s APIs and flexibility have been a solid match for your headless setup. It means a lot to hear our customer success team made an impact—we’re always here to support your growth. Excited to keep building with you! 🚀

– Team Loop

April 9, 2025

Loop has been a blessing for our business. They were able to help us create a very custom solution for our membership program, that also includes a subscription element.

Memberships are our secondary product, and their system has driven a massive improvement in LTV and the offering has boosted our AOV.

Loop's customer service is Amazonesque, they have a high attention to detail, quickly solve issues, and I mean quickly (within minutes).

We spoke to many of their competitors and no one comes close to their way of doing business. Cheers to the Loop team. I wish all my partners were like them!

Rise Gardens
United States
Over 2 years using the app
Loop Solutions Inc replied June 16, 2025

Thank you so much for your incredible review! We’re beyond thrilled to hear how Loop has contributed to boosting your business, LTV, and AOV. It’s fantastic that our custom solution for your membership program has made such a positive impact. We take great pride in providing fast and detailed support, and we’re so grateful for your recognition. Your words mean a lot to the entire Loop team, and we’re excited to continue supporting your growth! Cheers to a long partnership! 😇

- Team Loop

June 5, 2025

Loop rocks and the team is absolutely great. They are especially excellent if you're looking for customizations that other Subscription engines don't offer. Special thanks to Aayush at the Loop team for always finding ways to improve our subscription OKR's.

Sanaté Filtros
United States
Over 1 year using the app
Loop Solutions Inc replied June 12, 2025

Thanks a ton for the kind words! We're so glad Loop is helping you achieve your subscription goals. Big shoutout to Aayush—he’s always excited to help teams like yours grow. We’re here for the long run and can’t wait to keep building with you! 🙌

– Team Loop

March 19, 2025

I haven’t tried every subscription app out there, but I’ve used one of the big names, and it was a frustrating experience. I couldn’t even get started because the app was so difficult to customize, and their support was lackluster—like many SaaS companies, they were attentive until I signed the contract, and then their responsiveness dropped off a cliff.

That wasn't the case with Loop. Their team stuck with me through two months of full customization, which included a major overhaul to accommodate a special bundle offer we wanted to run. Their customer success team was incredibly responsive and helpful every step of the way. If you don't need to do anything special/unique/different then your startup time should be way shorter - probably just a week or so.

I was especially impressed with Loop’s API hub, which allowed us to create a fully tailored solution for our unique needs. Fast forward 10 months, and the app is running smoothly.

Good ecomm SaaS apps are hard to come by, but Loop is one of them.

Maelove Skincare
United States
Over 1 year using the app
Loop Solutions Inc replied June 26, 2025

We really appreciate your thoughtful review! We’re so glad Loop could provide the customization and support you needed for your special bundle offer. It’s great to know that the API hub helped you create the perfect tailored solution. We truly value your feedback, and we’re excited to continue supporting your success!

- Loop Team

May 22, 2025

Loop is an amazing platform for subscription, it solves a lot of operational challenges and offers a lot of effective features for retention. After implementing those native features, our website saw amazing growth in subscription revenue. Their support and CSM team is super attentive and dedicated, which is a huge plus as well.

Vets Love Pets
Australia
5 months using the app
Loop Solutions Inc replied June 12, 2025

Thanks so much! We're thrilled Loop’s features are driving real retention and revenue growth. Our CSM and support teams are always in your corner! 💪

- Team Loop