Reviews (378)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective subscription management and customer retention features. It offers a self-serve portal, automated deals like "Subscribe and save," and easy migrations from other platforms. The interface is customizable and integrates well with Shopify, enhancing functionality. Features like smart payment recovery and personalized cancellation flows help retain customers. Merchants also praise the exceptional 24/7 support for providing strategic advice and custom solutions.
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I am thrilled! The integration went almost without a hitch! And with the few bumps in the road, the team was able to help out with some of the best, fastest and friendliest support I've ever experienced! Great team, great app! Thank you
Thank you for your kind words and for choosing Loop, Team STACKS. We're grateful for the opportunity to work with you, and we look forward to continuing to provide you with exceptional service and support in the future! :)
The function is very good, the service is very helpful and patient.
Thank you for your kind words, Team Kaygo Safety! We're delighted to know that you've had a great experience so far. Your satisfaction is our priority! :)
Amazing subscription service with A++ customer support. The technical team helped us implement custom designs and more. Great pricing compared to other subscription apps as well.
Thank you so much for your amazing review, Fulfyld Day! We're thrilled to hear that you're enjoying our subscription service and that our customer support team was able to assist you effectively. If you ever need further assistance or have any questions, please don't hesitate to reach out. :)
It's a great subscription app with the best support team :)
Thank you so much for your kind words, Team feelrooty.eu! We're thrilled to hear that you're enjoying our app and that our support team has been able to assist you. If you ever need anything, we're here to help! :)
Loop Subscriptions have helped our business grow. We really like the dashboard because it provides us with great analytics to get understand our customer purchase behaviors for subscriptions.
We're delighted to hear that we have contributed to your business growth, Team Rocky's Matcha! Very happy to know that you love our dashboard and its features. Thank you for your positive feedback and continued support :)
As a co-founder at HelloBello, it is with delight to write the following lines on our experiance to switch to Loop. At HelloBello we offer fresh/frozen dog food meals in convenient 14-day and 28-day subscription plans. We're a 100% subscription-focused company with a strong commitment to delivering exceptional products and a seamless digital customer experience.
We recently transitioned from the Recharge Pro plan to Loop for several compelling reasons:
- Superior access to development and customer support: Loop provides outstanding access to their development and customer service teams. This is crucial as we develop our API-based customer dashboard. Unlike with Recharge, where each interaction involved a new representative requiring repeated explanations, Loop offers direct engagement with the team who can readily assist with our API needs.
- Rapid development capabilities: Loop demonstrated impressive agility in responding to our requests. Features like Make.com access, Loyalty Lion integration, and API enhancements were implemented within days or weeks, far exceeding the responsiveness we experienced with Recharge.
- Seamless Shopify integration: As a Shopify-based business, we appreciate Loop's native integration. This translates to smoother operation, better integration, and faster development cycles compared to Recharge's non-native solution.
- Competitive pricing: Loop offered a more attractive pricing structure compared to Recharge.
- Shared DNA and dedicated support: We resonate with Loop's entrepreneurial spirit and their commitment to building long-term partnerships. We have established relationships with key personnel at Loop, ensuring 24/7 support and personalized attention to our needs. This stands in stark contrast to the frustrating experience we had with our past subscription provider, which often felt impersonal and unresponsive.
Our migration process was complex, involving two PayPal accounts, Stripe as our primary gateway, and residual activity on Braintree. Despite the challenges, the Loop team went above and beyond to ensure a smooth transition. They actively collaborated with us until all issues were resolved, demonstrating a genuine commitment to exceeding expectations.
HelloBello wholeheartedly recommends Loop. Their dedication to customer success, agility, and focus on our needs make them a truly exceptional partner.
Thank you for sharing your experience with Loop - Stephan, and Team Hello Bello!!
We are truly delighted to hear that our platform has met and exceeded your expectations!
We are particularly pleased to hear about your positive experience with our team's dedication and the personalized support you received during the migration process. At Loop, we strive to build strong, long-term partnerships with our clients, and your acknowledgment of this effort is very encouraging.
Thank you once again for choosing Loop and for your kind words. We look forward to continuing our successful partnership with HelloBello and supporting your growth in the subscription market.
Cheers 🥂,
Nihal and Team Loop
Support is great, we were not quite ready to continue and it rebilled without us having it configured yet.
They understood the issue and refunded. Thank you
We are looking forward to using them in the future when we have figured out our offer.
We're glad to hear that our support team was able to assist you with your billing issue and that you received a refund. We look forward to having you use our services in the future once you've finalized your offer.
If you need any assistance or have further questions, we're here to help!
Team Loop
Solid app. Only using it for the build-a-box feature, so I can't speak to the "regular" subscription features. But I looked at most of the available subscription apps that offer build-a-box features standard, and this one works for me so far.
More importantly, they have have been super-responsive from a support stand point. Fixing bugs I find during testing, adding small features, etc.
And for the price, it's a solid choice.
Thanks for the kind words, Team Salty Buns!
Really happy to hear you're liking the build-a-box feature and our support. If there's anything else you need, just give us a shout. We're always here to help!
Cheers,
Team Loop
I can't say enough about Loop! Our meal prep company recently made the switch to their fully automated subscription platform, and it's been a total game changer for Fuel Your Body. From the moment I spoke with their team, especially Abel and Surbhi, I knew we had found the perfect partner to fuel our growth across Canada.
The support team at Loop is simply the best I've ever encountered. Their hard work and dedication are truly remarkable. If you're looking to scale your subscription business, look no further than Loop. Forget about the rest; jump on board with Loop and thank me later!
Thank you, Loop, for revolutionizing our operations and being such an incredible partner. Here's to many more years of success together!
Jay Gallagher - CEO
Fuel Your Body - Healthy Meal Delivery Inc
www.eatfyb.ca @eatfyb
Loop helped me out when I needed help installing the widget on my website. Now I just need to see how the offer converts over the next. Update: Loop helped me keep the app affordable to keep forever!
Hi DPG Bookstore, We greatly appreciate your time and effort in providing a rating for our App on the Shopify App listing page.
As a merchant-centric startup, we strive to offer a 5-star and beyond customer experience
Your feedback is invaluable to us, and we'd be really grateful if you could share your insights and suggestions on how we can improve our app and support to earn that 5-star rating.
If you are open to discussing this further or have specific areas you'd like to address, I will be more than happy to arrange a call.
Here's to great times together! 🥂
Team Loop