Reviews (463)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface and robust features such as product swaps, upsells, and custom flows, enhancing subscription management. They value the seamless migration support, customization via the API hub, and responsive customer service. Regular contact with representatives and tools like Slack are highlighted for ongoing support. Merchants also note improvements in customer retention and business growth, with positive feedback on its integration with Shopify and proactive feature updates.

Edited June 21, 2025

We are thrilled to say our NPO is supported by Loop Subscriptions, their team and support have always been very receptive and present to help us create what was needed from our end.

After testing many subscription apps, this is, by far, one of the best we could find in the Shopify Ecosystem. It's clean, simple and well-made. But it goes way beyond that...

There are many possibilities and options to build new operations.

Something that is always interesting to see is, not only a good support or a good app, but if they release new features regularly and they do!

So for us, it's a 5 stars experience, and we believe it can be the same with everyone using Loop Subscriptions!

Thanks again Abel and all the team for your kindness and support for all these months now :)

All the best

UCM Center
Canada
Over 1 year using the app
Loop Solutions Inc replied July 22, 2024

Thank you for the fantastic review, Team UCM Center! We're honored to support you and thrilled you love our app. Onwards and upwards together! 🌟🌟

May 30, 2025

Really great app and super helpful support team !

MAYBE PARIS
United Kingdom
About 1 month using the app
Loop Solutions Inc replied June 12, 2025

Really appreciate your feedback! We're thrilled you're enjoying the app and found our support team helpful. Your success is what we’re here for! 🙌

- Team Loop

June 25, 2025

Great customer experience so far!

Sonagi
United Kingdom
27 days using the app
May 30, 2025

Thank you, Loop, for the speedy & helpful support so far !

Anima Mundi Herbals
United States
About 1 month using the app
Loop Solutions Inc replied June 12, 2025

Thanks so much for the kind words! We’re glad our support has been fast and helpful—just how it should be. Always here if you need anything! ⚡

- Team Loop

August 14, 2024

Our business model is consumable products and subscriptions are the bread and butter of our business. As such we've been using subscriptions apps since 2017 including Bold and Yotpo. With the limitations of both and the need to expand past the limited capabilities of each we found Loop, and it was a night a day difference. A support team that will reach out and find solutions for unique scenarios or store needs is the icing on the cake. The ability to be proactive and reach customers where they are and manage subscriptions how they should be is what makes Loop feel like it was designed specifically for your store and not a generic solution like other apps out there.

Pod Your Reef
United States
About 1 year using the app
Loop Solutions Inc replied August 20, 2024

Thank you for the 5-star review, Team Pod Your Reef! We’re thrilled to hear that Loop has made a significant difference for your business. It's great to know our tailored features and proactive support have met your needs. We’re excited to continue supporting your growth and success! :)

July 18, 2024

We decided to move forward with Loop Subscriptions after an extensive evaluation of several other subscription apps on the market. Our primary motivation was Loop's comprehensive feature set combined with great reviews from other users. We were migrating from ReCharge and considered other popular options like Stay.AI, but Loop's seamless integration with our existing systems, its robust flow capabilities and on-hands support team ultimately won us over.

One of the standout features of Loop that has greatly benefitted us is the customer portal. It has empowered our customers to manage their subscriptions effortlessly, reducing the load on our support team and increasing customer satisfaction. We've had trouble creating subscription acquisition offers in the past where we can increase the subscription % for just the first offer during a certain time frame. All other apps don't have any automated way of doing this; most will require all subscriptions to also have an increased % off for all replens in those instances. Loop's flows allow for temporary "Subscribe and save 15% on first order" offers (instead of the general 10%) in a much more automated and seamless way.

The migration process to Loop was surprisingly smooth. We were concerned about potential downtime and data loss, but the Loop team guided us through every step with clear instructions and timely support. Their meticulous approach ensured a hassle-free transition with minimal disruption to our service.

Our overall experience with the Loop team has been exceptional. The support and customer success teams are highly responsive and knowledgeable, always ready to assist with any questions or issues we encounter. Their proactive approach and genuine interest in our success have made a significant positive impact on our operations. They are also always willing to find a workaround to any of our requests rather than just telling us it’s not something they can do.

Without hesitation, I would recommend other businesses to try out Loop Subscriptions. The platform is user-friendly and backed by a team that truly cares about their customers' success. Loop has not only met but exceeded our expectations, making it an indispensable tool for our subscription-based business.

OSEA® Malibu
United States
3 months using the app
Loop Solutions Inc replied July 22, 2024

Thank you for the fantastic review, Team OSEA Malibu! We're delighted to know our app has positively impacted your business, and our features and support have been beneficial to you.. Your detailed feedback on the migration process, customer portal, and support team is greatly appreciated. :) We're committed to your continued success and always here to assist you! 🌟

August 23, 2024

Loop has made a significant difference for us. The app is easy to use and allows us to create personalized experiences for our customers. The self-serve portal works seamlessly on mobile, and features like smart payment recovery and personalized cancellation flows have helped us retain subscribers and recover lost revenue. We’ve also seen a boost in our LTV performance thanks to the comprehensive features the app offers.

What truly stands out is Loop’s exceptional customer service. They’ve been available 24/7, assisting with everything we need. From setting up fixed and customizable bundles to incorporating social media videos in exit surveys, Loop has consistently gone above and beyond.

Loop is more than just a tool—it’s a crucial part of our success. We highly recommend it.

BB Company
Singapore
Almost 2 years using the app
Loop Solutions Inc replied August 26, 2024

Thank you for your kind words, Team BB Company! We're thrilled Loop has made a significant impact on your business. We're also especially glad our 24/7 support has been super helpful. We appreciate your recommendation! :)

August 16, 2024

Loop Subscriptions has been an excellent partner in helping our company transition to a subscription-based model across multiple stores. The platform is effective, making it easy to manage varied pricing tiers and customer experiences across different countries. Loop's customer service is responsive and supportive, and they have been open to our feature requests to ensure the platform meets our needs.

Overall, Loop Subscriptions has empowered our company to scale efficiently while delivering a great experience to our customers.

Every. CH
Germany
Over 1 year using the app
Loop Solutions Inc replied August 20, 2024

Thank you for your positive feedback, Team Every. CH! We’re thrilled our platform has empowered your transition and growth. We’re committed to continuing our support and enhancing features to meet your evolving needs and ensure a great customer experience. :)

February 19, 2025

We switched from Recharge and are so much happier. Easy to use, great customer service team. Highly recommend!

Alaya Naturals
United States
4 months using the app
Loop Solutions Inc replied July 5, 2025

We’re so glad to hear that your switch to Loop has been a positive experience! It’s fantastic that you’re enjoying the ease of use and our customer service. Thank you for the high recommendation—we’re excited to continue supporting your subscription needs!

- Loop Team

October 11, 2024

Great app and most of all customer service for beginners who are new to this platform and news to the business vertical. My rep Shivam is extremely responsive and takes initiative in understanding our specific business model/marketing while also going above and beyond by sharing industry trends. Always a great experience working with Shivam!

Magic Scoop
Canada
8 months using the app
Loop Solutions Inc replied October 16, 2024

Hey! Thank you for the review, Team Magic Scoop

This made Shivam's day :)