Reviews (378)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective subscription management and customer retention features. It offers a self-serve portal, automated deals like "Subscribe and save," and easy migrations from other platforms. The interface is customizable and integrates well with Shopify, enhancing functionality. Features like smart payment recovery and personalized cancellation flows help retain customers. Merchants also praise the exceptional 24/7 support for providing strategic advice and custom solutions.

November 23, 2023

Great app, user friendly and always someone there to help!

Odeliya Probeauty
United States
Over 1 year using the app
Loop Solutions Inc replied November 25, 2023

Thank you for the kind words and shout-out, Team Odeliya Probeauty :)

We are super excited and happy to have you onboard! Thank you for choosing us as your subscriptions growth partner 😇

Cheers🥂
Team Loop

August 11, 2021

I used Loop to create subscription options for my 10-year old daughter’s online fruit strip business. Loop was quick and easy to use. The Loop team went above and beyond to help me get the subscription option added to each of the product pages. Seriously, the developers were the BEST! Highly recommend!

Field Strips
United States
Over 1 year using the app
Loop Solutions Inc replied July 8, 2022

Thank you for the recommendation! Such reviews keep us going!
Sending our best wishes for the success of your daughter's store!

Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop

February 17, 2023

We have had a great experience with Loop. We had a specific use case and they were very helpful in working with us. Their system is quite flexible and the team has always been responsive. The portal looks great out of the box and their roadmap includes some great features we're looking to implement.

ShopMeatBox
Canada
Over 1 year using the app
Loop Solutions Inc replied February 17, 2023

Thank you for this amazing review, Team ShopMeatBox!
We are so happy that we were able to solve for your use case :)

Yes! We are shipping out practical features and creating a portal that is flexible, customizable and covers all the jobs to be done for DTC brands :D

Super excited to work together as your subscriptions partner

Thanks,
Team Loop

April 19, 2022

Great support. Got help with everything from setup to customization.
Thanks to Vivek for doing this for us.

No Xcuses
Sweden
Over 1 year using the app
Loop Solutions Inc replied June 24, 2022

Hey there! Thanks for installing and trying out our subscription management app. We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Your customers, your subscribers, our software- That's what we stand for :)

Thanks,
Team Loop

August 3, 2022

Great support and great app. Although seeing most of the options is in the paid plan, but still this app offers many option that the others absolutly not offering under the paid plan. It is perfect to start and grow with...recomended

Careshoppro.eu
Germany
Over 1 year using the app
Loop Solutions Inc replied August 8, 2022

Thank you for this amazing review! We are glad that you liked our support and our app! We are here in case you need assistance with anything else.

Thanks,
Team Loop

Edited July 9, 2024

Working with Loop Subscription has been a breeze! Manan graciously helped with every step of the way in regards to my questions. Highly recommend!

Biodynamic Coffee
Canada
Over 1 year using the app
Loop Solutions Inc replied February 24, 2023

Super excited to work with you, Team Biodynamic Coffee! We are so happy that you chose us as your subscriptions growth partner.

Yes, our customer portal and widget design is 100% customizable! Our features are not only innovative, but practical as well.

Thanks,
Team Loop

March 9, 2024

Best subscription app, best support, best experience for our incredible subscribers. Highly recommend Loop if you are considering a subscription tool for your store.

Rejuvia
United States
8 months using the app
Loop Solutions Inc replied March 18, 2024

Thank you for your enthusiastic endorsement, Team Rejuvia!

We're thrilled to hear that you consider Loop the best subscription app, with the best support and experience for your subscribers. Your recommendation means a lot to us, and we're honored to be a part of your store's success.

Cheers,
Team Loop

August 9, 2023

The team at Loop has made the migration so easy, and they are really helpful and knowledge. I am excited to join Loop and improve my customer's experience!

Swelter Coffee
United States
Over 1 year using the app
Loop Solutions Inc replied August 11, 2023

Thank you for your kind words :) Migrating from Recharge to Loop showcases your trust in our platform.

We're dedicated to delivering on that trust by continuing to offer practical features, world-class and timely support and best-in-class subscription management experience.

We are always a message away :)

Cheers,
Surbhi & Team Loop

January 27, 2023

Very useful tool. The team from Loop are fast and efficient in support and on boarding. Here you receive personal and solution-oriented support from day 1. I have even experienced that custom functions have been implemented based on my request. Great recommendation from here.

Kystfisken
Denmark
Over 1 year using the app
Loop Solutions Inc replied January 27, 2023

Thank you for this amazing review, Team Kystfisken! We are super excited to have you onboard. Happy that you liked those custom functions 😊

More subscriptions power to you 🚀💪

Thanks,
Able and Team Loop

April 2, 2023

Ok so let me just start with their support team, they are THE BEST, I was working on a website at 5am EST, and I had a bit of an issue installing the app, so I emailed them and they replied so quickly. They fixed and reinstalled the app in a matter of seconds. Thank you guys!!!! I will recommend this app and add it into all the websites I work on if needed.

A Team Lighting - Sound - Multimedia
United States
Over 1 year using the app
Loop Solutions Inc replied April 3, 2023

Thank you for this amazing review! We are always there to support our merchants and help them in their subscriptions growth and retention journey 🚀

Feel free to ping us for any new installation :)

Thanks,
Team Loop