Reviews (467)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface and robust features such as product swaps, upsells, and custom flows, enhancing subscription management. They value the seamless migration support, customization via the API hub, and responsive customer service. Regular contact with representatives and tools like Slack are highlighted for ongoing support. Merchants also note improvements in customer retention and business growth, with positive feedback on its integration with Shopify and proactive feature updates.

September 4, 2024

Loop Subscriptions is a top-notch Shopify app that simplifies subscription management with its user-friendly interface and powerful features. The setup process is straightforward, and the app offers robust analytics to help optimise your subscription model. Plus, the support team is responsive and highly effective, making it a great choice for any business looking to enhance their recurring revenue.

33Fuel
United Kingdom
3 months using the app
Loop Solutions Inc replied September 6, 2024

Thank you for the 5-star review, Team 33Fuel! We're glad you found our app user-friendly and the setup easy. It's great to hear that our support team has been helpful in enhancing your subscription management! :)

March 11, 2025

Excellent platform with excellent support

Casamara Club
United States
10 months using the app
Loop Solutions Inc replied June 26, 2025

We’re thrilled to hear that you’re enjoying the platform and our support! It’s our goal to provide a seamless experience, and we’re always here to assist you whenever needed.😊

- Loop Team

October 7, 2024

I went through the onboarding process with Loop, and I cannot say enough good things about their team and services. Sharath and Lesle were top notch in their guidance, and the app itself is extremely sleek and user friendly. While ultimately my business did not end up needing this app, It's not easy to get real human services this good anymore. If you were on the fence about the app, I wouldn't hesitate! The customer service alone makes it worth the jump.

The Scotch Malt Whisky Society
United States
11 days using the app
Loop Solutions Inc replied October 10, 2024

Thanks a lot for your 5 star review, Team The Scotch Malt Whisky Society. Glad to hear you had a great experience with the support team and enjoyed the app's user-friendly design! Thank you for sharing your feedback. :)

August 2, 2024

Parvesh and team have been EXTREMELY helpful in getting things set up. We had a few questions about the Loop software itself and one larger issue with implementing the widget on our site. On all occasions, Loop was ready to jump in and get all problems solved within 24 hours.

Guise
United States
23 days using the app
Loop Solutions Inc replied August 5, 2024

Thank you so much for your kind words and feedback, Team Guise! We're thrilled to hear that our team was able to assist you promptly and effectively. We're glad we could resolve your questions and concerns quickly. If you have any further needs or inquiries, please don't hesitate to reach out—we're always here to help! :)

March 24, 2025

Loop Subscription did a great job. The service is wonderful.

Shop Fragola
Canada
6 months using the app
Loop Solutions Inc replied June 26, 2025

YAY!!!
Thank you for the kind words! We’re so glad to hear that you’re enjoying the service. If you ever need assistance, we’re always here to help!😊

- Loop Team

October 30, 2024

The #1 thing I look for when using a service is customer service and support. Loop has been amazing since day 1. Always working hard to find a way to make it work. It feels like I'm working with a whole team.

Thanks again!

Everwell Pro
Canada
Over 2 years using the app
Loop Solutions Inc replied November 7, 2024

Reviews like this keep us going! Thank you, Team Everwell Pro

February 3, 2025

Very easy to setup and use. Highly recommend to anyone that is looking to build a subscription list!

Mellows
Australia
Over 1 year using the app
Loop Solutions Inc replied July 5, 2025

We’re so glad to hear that Loop has been a positive change for your subscription needs! It’s great to know that our team’s approach as a partner and our willingness to innovate have made a difference for your business. We’re always here to listen and support your success moving forward!

- Loop Team

May 20, 2025

AMAZING CUSTOMER SERVICE!!!!

Greek Superherbs
United States
4 days using the app
Loop Solutions Inc replied June 12, 2025

Right back at you—AMAZING customers like you make what we do so rewarding! Thanks a ton! 🙌

- Team Loop

August 28, 2024

Great Team. Great Support. Super Modular App - allows us to basically do everything with different kinds of customer journeys. Super essential in our category.

The Better Cat
Germany
2 months using the app
Loop Solutions Inc replied August 30, 2024

Thank you so much for your positive feedback, Team The Better Cat! We're thrilled to hear that our team's support and our app have been essential to your business. If you need further assistance, don't hesitate to reach out :)

October 14, 2024

This app has made managing subscription orders so easy and stress-free.

The customer support team is fantastic! All questions and needed help were promptly addressed. Their support resolved everything quickly!

goPure Beauty
United States
About 2 months using the app
Loop Solutions Inc replied November 7, 2024

Thank you, Team goPure Beauty!

We’re doing a little happy dance knowing Loop has made managing subscriptions a breeze for you 💃