Reviews (466)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its intuitive interface and robust features such as product swaps, upsells, and custom flows, enhancing subscription management. They value the seamless migration support, customization via the API hub, and responsive customer service. Regular contact with representatives and tools like Slack are highlighted for ongoing support. Merchants also note improvements in customer retention and business growth, with positive feedback on its integration with Shopify and proactive feature updates.
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This app has made managing subscription orders so easy and stress-free.
The customer support team is fantastic! All questions and needed help were promptly addressed. Their support resolved everything quickly!
Thank you, Team goPure Beauty!
We’re doing a little happy dance knowing Loop has made managing subscriptions a breeze for you 💃
Fluidité, praticité et excellent support. Merci à Shivam qui est toujours disponible et très compétent pour nous assister
We’re thrilled to hear that you find Loop fluid, practical, and that our support has been top-notch! A big thank you for the kind words about Shivam—he’ll be happy to know he’s been able to assist you effectively. We’re always here to support you in any way we can!
Nous sommes ravis que vous ayez trouvé Loop fluide et pratique ! Un grand merci pour vos éloges à l’égard de Shivam, qui se fera un plaisir de savoir qu’il a pu vous assister efficacement. Nous sommes toujours là pour vous aider et vous accompagner dans votre réussite !
- Loop Team
Highly recommend for every brand that wants to scale subscriptions, improve LTV and retention. Very helpful team - from discovery calls, through onboarding to continuous support - we have everything we need!
Thank you for the strong recommendation, Team Rumi Cosmetiques! We're thrilled to hear our team has been very helpful and responsive. Do give us a shout if you need any assistance! :)
Support is phenomenal so far and the UI is great.
Thank you for the kind words! We’re thrilled to hear you’re loving the UI and our support. We’re here to keep delivering great service and helping you succeed!
- Loop Team
They only support you if you get one of the paid plans. Each time I asked for help they asked me if I'm on free plan or not and then just stopped giving support. When I uninstalled the app the code remaining cause problems with my theme and they didn't help me to remove codes. Very poor customer service.
Tried multiple subscription apps, but Loop checked all the boxes and the Support Team goes above and beyond. Highly recommend.
Got great customer service from Manan today! He was knowledgeable, patient and was able to resolve my issue quickly. He didn't rush me and made sure I understood my "next steps" before he disconnected our chat. Thanks Manan!!
Great product
Thank you! We’re so glad to hear you’re enjoying the product. If you ever need assistance or have any questions, we’re here to help!😇
- Loop Team
We moved from Recharge to Loop and I am very impressed so far. Migration was seamless and the support has been excellent. We've already seen an increase in subscriptions only a week in.
Thank you, Team Coffee Beans Delivered!
We're so happy you’re already seeing those subscription numbers climb :D
I've been using Loop for over 4 months and it has been solid. It is flexible and the customer support team are diligent and knowledgable. The support from Manan has been fantastic.
Thank you for your amazing review and feedback, Team Fifth Ray! We're thrilled to hear that you've had a solid experience with Loop over the past months. If you ever need further assistance, we're here to help! :)