Reviews (378)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective subscription management and customer retention features. It offers a self-serve portal, automated deals like "Subscribe and save," and easy migrations from other platforms. The interface is customizable and integrates well with Shopify, enhancing functionality. Features like smart payment recovery and personalized cancellation flows help retain customers. Merchants also praise the exceptional 24/7 support for providing strategic advice and custom solutions.

January 4, 2022

This is an overall great program that continues to improve weekly. Piyush and Vivek are incredibly helpful and have spent lots of time customizing Loop Subscriptions to meet our needs. Their customer support may be the best in the industry. The subscription software itself has helped us automate our subscriptions which was turning into an arduous, daily task. I highly recommend it. Thank you to the Loop Team!

Direct Value Dispense
United States
Over 2 years using the app
Loop Solutions Inc replied July 6, 2022

Thank you for this wonderful review, Team DVD! We are always here in case you need any assistance. We pride ourselves on excellent customer support!

Thanks,
Team Loop

April 19, 2022

If you EVER look for a subscription service/app or if you want to migrate from another subscription service, stop looking right now!! Loop has not only helped us to seamlessly migrate from a subscription big player (worst experience ever) to their platform; they also spent hours and hours to support that migration and made sure everything went well without any issues at all. Response times were usually under a minute and they even built full integrations for other services on our request within one week. Try them out - you won't be disappointed!

Dr. Anna Cabeca
United States
About 2 years using the app
Loop Solutions Inc replied June 20, 2022

Thank you team Dr. Anna Cabeca!

July 13, 2022

Moved from Recharge for more functionality and wasn't disappointed. The migration process was seamless, highly recommend.

Beauty Food
Australia
About 2 years using the app
Loop Solutions Inc replied July 13, 2022

Hey there!

Thanks for choosing us over a legacy app. Thanks for the recommendation.
Secret behind our seamless migration- We have perfected that art.
Please feel free to get in touch for any sort of assistance.

Thanks,
Team Loop

February 17, 2023

Abel and the Loop team have been very helpful during our Migration to Shopify, and have provided continued support as we encounter additional situations. They are quick to resolve any issue we have, and provide hopeful solutions.

@drinkboxt
United States
About 2 years using the app
Loop Solutions Inc replied February 17, 2023

Thank you for this amazing review, Team drinkboxt!
We are so happy that you chose us as your subscription partner after your migration to Shopify :)

Super excited to work together and help you with anything subscriptions-related

Thanks,
Abel & Team Loop

January 16, 2023

This app is so easy and convenient to use I'd recommend it to anybody.

There is everything you could only with for being a subscription business, and guys keep adding more.

Also, I've had the best possible customer experience I could imagine.

MEL Science
United States
About 2 years using the app
Loop Solutions Inc replied January 16, 2023

Thank you for this great review, Team MEL Science.
More subscriptions power to you 💪 🚀

Thanks,
Team Loop

July 23, 2022

We wanted to add a subscription option on our site that did not cost a fortune like some other apps we considered. The Loop was the perfect fit for our needs. Plus, when our custom code didn't allow for an automated install, the loop team actually reached out to us to get it installed properly. They did all the heavy lifting and tested it to make sure it worked properly. They even pointed out an option fix to be added to our cart that they noticed. Highly recommend!

Hummingbird Candle Co.
United States
About 2 years using the app
Loop Solutions Inc replied July 23, 2022

Thank you for this amazing review and the recommendation! We are glad that you liked our support! We are here in case you need assistance with anything else.

Thanks,
Team Loop

November 5, 2021

I used this app to help set up subscriptions on my site. I had several questions throughout the process, and they were great with answering them through the in-app chat. When I had a more complicated question about how the app works (because my set up is a little unusual) Piyush really went above and beyond. We scheduled a video call, and I was able to share my screen and he explained pretty much the entire app top to bottom to help me with the best setup for what I was trying to do.

Designs by Emily
United States
About 2 years using the app
Loop Solutions Inc replied July 8, 2022

Thank you for this amazing review!

We are glad that we were able to resolve all your queries.
Our customer support is our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop

February 7, 2022

Just signed up and the customer service was great! Helped us take the old subscription app off our website as it was embedded. Looks like this app will run pretty smooth. Excited to try it out!

BuyNebraska.com
United States
Almost 2 years using the app
Loop Solutions Inc replied July 2, 2022

Hey there! We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop

May 2, 2022

Literally a game changer. We switched from Bold Recurring to Loop and it is a 100000% better. The switchover did take some time and we did see some hiccups in the process because we also were switching everyone to be billed on 1st of every month rather than every 30 days based on their signup date. Support was swift and helpful, we are now completely switched over. Reasons we switched: Being able to charge someone immediately for a subscription (no matter the day of the month) and then have them charged on the 1st every month after that, better UI experience for us managing accounts/subscribers, better UI for subscribers AND the cherry on top that we didn't know - Loop will actually create an order for the product each month so shipping and everything is already filled out. Like I said, game changer.

Indiecords.co
United States
Over 1 year using the app
Loop Solutions Inc replied June 20, 2022

Hey there! Thanks for the supportive words! Our mission is to build features that solves the pain points of our customers. We are always trying to bring out more features for our subscription app.

We are so happy that you were satisfied with the migration process! We aim to make it even smoother. Please feel free to reach out to us at any time for any sort of assistance.

Your customers, your subscribers, our software- That's what we stand for :)

Thanks,
Team Loop

August 8, 2023

The Loop team have been AWESOME to deal with. We are new to subscriptions on our store and their customer service has been next-level. I bombarded them (and continue to now) with questions to help us set up and optimize our subscription program and they continually go out of their way to make things work flawlessly. From Zoom meetings to ensure they know how we operate to extensive emails with easy-to-follow instructions, everyone at Loop has been beyond helpful. High five to all of the Loop Crew.

BCause
Canada
Over 1 year using the app
Loop Solutions Inc replied August 10, 2023

Thank you for your kind words, Team BCause 😊. We're happy to hear that you've had an awesome experience with our team.

Your shoutout for our customer service means a lot to us! We understand that starting subscriptions can be a new and exciting journey, and we're here to support you every step of the way. Don't hesitate to continue bombarding us with questions – that's what we're here for!

Loop team is always just a message away :) High five right back at you! 🙌

Cheers,
Team Loop