Loop Subscriptions

Very good support by a motivated team

We have had good experience with this app so far. Our store sells fruits, vegetables and groceries, so our prices vary from week to week. Loop can make the price of the subscriptions have a small price variation, following the changes we make in the store, which is quite useful.
The customer service is very good, they helped me implement the app and they also constantly help me with any questions or doubts I have regarding the app.

We 100% recommend them for D2C subscriptions.

Features 4.75/5
Customer support 5/5
Problem solving speed 5/5
UI 5/5

We've previously been on ReCharge and Prive, and Loop is the best so far! The built-in analytics Loop provides and the out-of-the-box customer UX far exceed other competing platforms, and the economics of Loop work better for our small (but growing) business. Since switching to Loop, we better understand who/why/what around our subscription customers and their behavior. We've also seen a drop in customer service tickets related to customer subscription management because our customers are able to navigate their portals easily. Loop is easy and makes growing a subscription channel easy!

We have been using Loop Subscriptions for about 6 months, and I must say that it has significantly improved the subscription management process for my online store. With its user-friendly interface and robust features, Loop Subscriptions has helped me streamline my subscription services and enhance the overall customer experience. Here's my in-depth review of the app:

Ease of Use:
Loop Subscriptions is incredibly easy to install and set up on my Shopify store. The installation process was straightforward, and the app seamlessly integrated with my existing store theme. The intuitive user interface made it simple to navigate through the various settings and configurations, allowing me to quickly customize subscription plans and pricing.

Subscription Management:
One of the standout features of Loop Subscriptions is its comprehensive subscription management capabilities. The app provides a centralized dashboard where I can easily view and manage all my subscription orders. It enables me to modify subscription details, such as changing the delivery schedule, updating payment information, and managing inventory for subscription products. This level of control has been invaluable in providing a seamless subscription experience for my customers.

Flexible Subscription Options:
Loop Subscriptions offers a wide range of flexible subscription options to suit different business models. Whether it's a monthly, bi-monthly, or custom interval subscription, the app allows me to create and customize subscription plans based on my products' unique requirements. It also supports one-time purchases alongside subscription offerings, giving my customers the freedom to choose the purchasing option that suits them best.

Customer Retention Tools:
The app excels in its customer retention features, helping me drive customer loyalty and increase repeat purchases. Loop Subscriptions provides automated email notifications, allowing me to keep subscribers informed about upcoming deliveries, order changes, and subscription renewals. These proactive communications have significantly reduced customer confusion and improved overall satisfaction.

Integration and Analytics:
Loop Subscriptions seamlessly integrates with other Shopify apps and provides detailed analytics to track the performance of subscription products. This integration allows me to combine subscription data with my overall sales and marketing analytics, providing valuable insights into customer behavior, conversion rates, and revenue generated from subscriptions.

Customer Support:
The customer support provided by Loop Subscriptions has been exceptional. The support team was responsive, and knowledgeable, and resolved my queries promptly. They also offered helpful resources, such as video tutorials and documentation, to assist with any setup or configuration challenges.

Areas for Improvement:
While Loop Subscriptions is a fantastic app overall, there are a few areas where it could be further enhanced. The app's reporting capabilities could be more extensive, providing deeper insights into subscription performance and customer behavior. Additionally, a wider variety of pre-built subscription themes and customization options would be beneficial for merchants looking to match their store's branding more precisely.

Very happy with the app and we look forward to the continued support from Loop!

All the best

BK

My company is new to subscriptions, and the Loop team has been helpful every step of the way. We have had many questions on ways to customize and maximize our plan and they were responsive and helpful every step of the way.

Top-notch team and technology. Undoubtedly one of the best subscription apps for shopify on the market. We love the comprehensive out of the box functionality and ease of use of the platform. Moreover, Loop offers commercial capabilities that help optimise revenue and customer satisfaction. Highly recommended for businesses looking to take their subscriptions to the next level.

We changed from Recharge to Loop in Nov 2022 as Recharge didn't have all the features we needed and we found Recharge's support slow and at times very average. In contrast, the guys from Loop have been fantastic during the migration and whenever we encountered a problem they'd fix it overnight and were always available via phone or video conference which made the migration very smooth. I thought that once migrated the support would maybe drop and get worse, but this has not been the case. In January 2023 we overhauled our website and wanted to add a fairly customised bundle feature and again, Loop has offered exceptional customer service during this process. Our web development agency had the same feedback regarding Loop and was very impressed with the help of Loop (thanks Lesle, Vivek, and Piyush!) and they were dealing with Recharge at the same time for another client so had a straight comparison. Apart from the exceptional service, Loop offers better reporting, a better dashboard, and just better features at a better cost. I can highly recommend them to anyone in need of a good app (partner) to drive subscriptions.

The Loop team has been FANTASTIC in helping us switch over from another subscription app. We couldn't be happier with the app and the service we've received. Thanks so much, guys!

Additional words 8/08/23: Whenever we have issues stemming from theme updates or issues experienced from our customers, Loop is ALWAYS on it ASAP. In an age where exemplary customer service is sorely lacking, the folks at Loop never fail to jump to the task and provide solutions.

Loop support never fails, to be there for you - amazing help - thanks Abel, Atul and the entire Team Loop