Reviews (466)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface and robust features such as product swaps, upsells, and custom flows, enhancing subscription management. They value the seamless migration support, customization via the API hub, and responsive customer service. Regular contact with representatives and tools like Slack are highlighted for ongoing support. Merchants also note improvements in customer retention and business growth, with positive feedback on its integration with Shopify and proactive feature updates.

December 2, 2024

Amazing app and amazing customer service. I strongly recommend.

Feel Reformed
United Kingdom
7 months using the app
November 27, 2024

Great support! They just get it.

The Swallow Co
United Kingdom
3 months using the app
September 30, 2024

Great support from Varun and the support team.

Kapsä
Singapore
21 days using the app
Loop Solutions Inc replied October 8, 2024

Thank you for the 5-star review, Team Kapsa! We’re happy our support team could assist you. Feel free to reach out if you need anything else! :)

December 4, 2024

LOOP support is always amazing with very quick reply

MYDAY'S
Japan
20 days using the app
January 2, 2025

good support

Semilla Coffee
Canada
3 months using the app
Loop Solutions Inc replied July 5, 2025

Glad to hear that you’re satisfied with the support! We’re always here to assist you whenever needed.😊

- Loop Team

August 13, 2024

Great customer support team for onboarding and setup!

REMAY® Shave Gel Bars
Canada
About 1 year using the app
Loop Solutions Inc replied August 20, 2024

Thanks for the review, Team Remay Shave Gel Bars! We're glad our customer support team made your onboarding and setup smooth. We're here to help whenever you need it! :)

July 11, 2024

After trying multiple subscription apps, im thankful for stumbling upon Loop! Theyve made me so much more money, I can sleep & wake up to automatic sales!! The best app!

Prime Sports Nutrition
United States
Over 2 years using the app
Loop Solutions Inc replied July 15, 2024

Thank you so much for your fantastic review, Team Prime Sports Nutrition! We're thrilled to hear that you love our app. Here's to continued success together! :)

November 7, 2024

Thank you so much for your service.

Café des Guerriers
France
About 2 months using the app
Loop Solutions Inc replied November 19, 2024

Thank YOU, Team Café des Guerriers!

Edited February 20, 2025

Really comprehensive subscription management platform, they've been adding new features and you can really do it all. Support is actually pretty responsive/helpful. 5 stars!

Cycling Frog
United States
Over 1 year using the app
Loop Solutions Inc replied July 15, 2024

Thank you for your review, Team Cycling Frog! We strive to provide fast support and are always here to help whenever you need it. :)

Edited February 13, 2025

Great app and the support have improved since started. They always help to ensure the widgets are in place for every updated Been here for 1 year and 9months wow how time flies but to further elaborate and hope this review helps someone who is starting out on shopify and searching for an app to start the subscription base community. I totally understand the confusion with so many apps and reviews can be confusing at times especially when capital is restricted and cant afford any setbacks. As a holistic brand this app works perfectly for me plus integrates with most apps including email marketing. You will need to learn how to use features according to your business plan however its well worth it. I hope my revoew helps someone out there

Electron Colloidal
United States
Over 1 year using the app
Loop Solutions Inc replied May 14, 2023

Thank you for choosing us as your subscriptions growth partner, Team Electron Colloidal.

We are super excited that you decided to go with us over other apps 😊

More subscriptions power to you 🚀

Cheers,
Team Loop