Reviews (378)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective subscription management and customer retention features. It offers a self-serve portal, automated deals like "Subscribe and save," and easy migrations from other platforms. The interface is customizable and integrates well with Shopify, enhancing functionality. Features like smart payment recovery and personalized cancellation flows help retain customers. Merchants also praise the exceptional 24/7 support for providing strategic advice and custom solutions.

November 7, 2023

Loop is fantastic. It has allowed us as a new business to integrate subscriptions into our store and provide our customers with a Shop on demand experience. We have had our issues with setting things up, but at no fault of Loop and Varun was fantastic in supporting us on an urgent widget fix due to a theme update. Everyone at Loop is ready to assist and they truly care about us business owners. Thank you, great app, incredibly easy to use, fantastic for new businesses with smaller budgets. Thank you

FLAGSHIP NUTRITION™
United Kingdom
12 months using the app
Loop Solutions Inc replied November 8, 2023

Thank you for the kind words and shout-out, Team FLAGSHIP NUTRITION™ 😊

We are super excited and happy to have you onboard 💪
We truly care about our customers and D2C business owners. Always a message away for any help :)

Cheers,
Team Loop

October 13, 2021

Very nice app. The support is really fast and helps with anything. If something won´t work the support will do it for you.

Morgenzauber GbR
Germany
12 months using the app
Loop Solutions Inc replied July 8, 2022

Thank you for the review!
Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop

November 24, 2023

This app is incredibly flexible for what we need. We use it for wine club subscriptions and it works wonders. I also want to thank the team for helping us migrate our subscriptions from Squarespace into Loop on Shopify, they were patient and helpful despite our small amount of migrations.

Batch Mead
United States
11 months using the app
Loop Solutions Inc replied November 28, 2023

Thank you for the kind words and shout-out, Team Batch Mead 😇

We are very happy and excited that you decided to choose us as your subscriptions growth partner during your migration to Shopify from Squarespace 🚀

Always here to support for any query and doubt 💪

Cheers 🥂
Team Loop

June 1, 2022

The reply on Live Chat was quick and my problem was solved very quickly. I just added this app and it seems pretty easy to use.

With Autumn
Singapore
11 months using the app
Loop Solutions Inc replied June 16, 2022

Hey there! Thanks for installing and trying out our subscription management app. We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance. Our goal is to build the most effective and easy to use subscription management app.

Your customers, your subscribers, our software- That's what we stand for :)

Thanks,
Team Loop

September 15, 2023

Amazing app and customer service. Super happy with it!

Get Into The Limelight
United States
11 months using the app
Loop Solutions Inc replied September 17, 2023

Thank you for the kind words and shout-out, Team Get Into The Limelight 😊

We are so excited that you chose us as your subscriptions growth partner 🚀

Always just a message away :)

Cheers,
Team Loop

March 31, 2023

Couldn't be happier after moving over from Recharge. It loads quicker, handles multicurrency and customer service is excellent.

SmilePro Worldwide
Australia
11 months using the app
Loop Solutions Inc replied April 3, 2023

Thank you for this amazing review, Team SmilePro!
We are so happy that you decided to chose us as your subscriptions partner :)

Super excited to work with you 🚀

More subscriptions power to you 💪
Team Loop

September 27, 2023

The software is working great, and the Loop support team did a fantastic job at leading and assisting with the transition!

NORTH Canna Co.
United States
10 months using the app
Loop Solutions Inc replied September 29, 2023

Thank you for the kind words & shout-out, Team North Canna Co!

We are very happy that you chose us as your subscriptions growth partner 🚀

Super excited to work with you on new campaigns to increase subscription and reducing churn 😊

Always here to support you 💪.

Cheers,
Team Loop

Edited December 17, 2021

Very pleased with the ease of use and excellent prompt support in setting up this app. Early days yet but very happy so far.

Bean & Grain
United Kingdom
10 months using the app
Loop Solutions Inc replied July 6, 2022

Thank you for this wonderful review!
Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop

December 5, 2022

The team at Loop, specifically Piyush and Abel Lesle were incredibly helpful in getting us set-up with Loop Subscriptions. Set-up was straightforward and we were able to get started within a few hours.

Four All Ice Cream
Canada
10 months using the app
Loop Solutions Inc replied December 6, 2022

Thank you Four All Team! For people in Waterloo, Canada => Try out their ice-cream.
They are doing great stuff on their store. We are here if you need help with anything else

Thanks,
Team Loop

July 19, 2022

Uncommonly fabulous customer service! I really appreciated how easy it was to get an appointment for a live chat with Loop's help desk. Setting up my subscription boxes was quick and painless even with all the different options I requested. Loop had already thought of everything.

Elemental Vibe
United States
10 months using the app
Loop Solutions Inc replied July 20, 2022

Thank you for this amazing review! We are glad that you liked our support!
We have designed our product in such a way that setting up subscription boxes is quick and easy.

Thanks,
Team Loop and Abel