Reviews (466)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface and robust features such as product swaps, upsells, and custom flows, enhancing subscription management. They value the seamless migration support, customization via the API hub, and responsive customer service. Regular contact with representatives and tools like Slack are highlighted for ongoing support. Merchants also note improvements in customer retention and business growth, with positive feedback on its integration with Shopify and proactive feature updates.

June 17, 2024

This app does exactly what we need with new features always being developed enabling us to improve our subscription business continuously. Ongoing support provided by Nihal has been extremely useful and has been a major factor in our growth. An excellent app.

Reptile Centre
United Kingdom
Over 1 year using the app
Loop Solutions Inc replied June 19, 2024

Thank you for your feedback, Team Reptile Centre! We're glad our app and support team have been instrumental in your growth. We're committed to continuously supporting your business - do give us a shout if you need any help :)

May 19, 2024

Loop is easily the best subscription app in the Shopify ecosystem.

No only does it put every other competitor that we tried/demo'd to shame, but they are constantly innovating. The Loop Subscriptions we signed up for looks very different today in the best way possible. They listen to customer feedback and implement fast.

This combined with A+ support makes Loop my favorite piece of SaaS that we have in our stack. I can't recommend these guys enough!

BEAM
United States
Over 1 year using the app
Loop Solutions Inc replied May 23, 2024

Thank you for the incredible feedback, Team Beam! We're thrilled to hear how much you value Loop Subscriptions. Your support and feedback mean a lot to us. We're here to help anytime! :)

Edited August 1, 2024

Loop is AWESOME! It is the only app we found which combines functionality of product bundles AND subscriptions in a very user-friendly interface. We have been using the Loop $99 plan and it kind of pays for itself as 90% of our website sales go through the Loop app!

The bundles and discounts are accomplished in a 'smart' back-end way i.e. by creating custom discount codes rather than 100s of product variants. Also, HUGE shout-out to the support team. Manan, Adarsh, Varun and others are always available to answer my questions and they quickly solve simple coding and formatting issues. Well done LOOP!

NuttyHero Inc.
Canada
Over 1 year using the app
Loop Solutions Inc replied February 21, 2024

Thank you for your amazing feedback, Team Nutty Hero!

We're thrilled that Loop is making a significant impact on your sales with its unique combination of product bundles and subscriptions. Hearing that our app and the support from Manan and the team have met your needs is fantastic. Thanks for being a part of the Loop family! 🌟

Team Loop

May 15, 2024

Subscriptions can be overwhelming, especially with a complicated product model. We moved away from a custom subscription platform to Loop, which was a bit of a rough transition. However, Loop has a really dedicated team of people who listen to our concerns and are able to address them. My success manager has gone above and beyond in guiding me through different ways to optimize the customer experience. He meets me with with patience, optimism, and solutions. Though our niche product is rather unique, my contact at Loop is very knowledgeable about subscriptions and presents with me creative solutions for generating revenue. It's been a steep learning curve for me, but I really appreciate the resources Loop has provided, as well as the fact that the portal is highly customizable.

Fragrant Jewels
United States
About 1 year using the app
Loop Solutions Inc replied May 21, 2024

Thank you for your feedback, Team Fragrant Jewels! We're thrilled to hear our team and resources have improved your subscriptions management experience. Onwards and upwards together! :)

November 25, 2024

Great App and support!

TooA
Italy
11 months using the app
June 18, 2024

We have had a great experience migrating from Bold subscriptions to Loop Subscription. The transition was seamless, and Nihal has been instrumental in making our experience great. He always goes above and beyond to solve our issues, and if something does not exist yet, he goes out of his way to implement a new segment to continuously improve our experience!

Curls Monthly
United States
11 months using the app
Loop Solutions Inc replied June 20, 2024

Thank you for your feedback, Team Curls Monthly! We're glad the migration to Loop Subscription was seamless and that Nihal has been instrumental in enhancing your experience. We appreciate your recognition of his dedication and efforts to continuously improve our service! :)

May 15, 2024

Seamless Transition with Outstanding Support – A 5-Star Experience! After transitioning from Recharge to Loop, I can confidently say that the switch was a phenomenal success, thanks to the outstanding team behind Loop. The customer service team is exceptionally diligent and responsive, addressing queries and resolving issues swiftly. What truly sets Loop apart is its user-friendly interface, which not only simplifies subscription management but also significantly enhances customer retention by personalizing the shopping experience. The intuitive design of the app has made it a breeze for us to manage our subscriptions, and our customers love the tailored approach. Kudos to Loop for their excellent service and a robust app that genuinely understands the needs of a business. Highly recommended for anyone looking to improve their subscription service!

ketolibriyum
Canada
10 months using the app
Loop Solutions Inc replied May 21, 2024

Thank you for your amazing review, Team ketolibriyum! We're delighted that our team and user-friendly interface have enhanced your subscription management and customer retention. Your recommendation means a lot to us! :)

July 8, 2024

We have been using Loop Subscriptions since the beginning of this year, and it has greatly simplified managing subscriptions for our veterinary practice. The interface is user-friendly, and the setup process was straightforward. Our Customer Success Manager, Nihal Baldwa, has been responsive and helpful whenever we had questions or needed any support. Overall, Loop Subscriptions has been a reliable solution for recurring payments and client management. I highly recommend it to any business looking to streamline their subscription services.

Banfield México UNAM
Mexico
9 months using the app
Loop Solutions Inc replied July 10, 2024

Thank you for your positive feedback, Team Banfield México UNAM! We're glad we have simplified your subscriptions management process. Our support team is always here to help you. We really appreciate your recommendation! :)

June 30, 2024

We successfully migrated to Loop in Q4 2023, and the process was exceptionally easy and seamless. Since then, we have experienced accelerated growth in our subscriber base and a significant reduction in churn rate.

The native cancellation flows, reasons, and offers provided by Loop have been instrumental in addressing churn effectively.

The entire team, from the CEO/founder to customer support, has been highly responsive and supportive.

A special shoutout to Parth for his strategic advice and assistance in enhancing our functionality!

NutriPaw
United Kingdom
8 months using the app
Loop Solutions Inc replied July 1, 2024

Thank you for your kind words, Team NutriPaw! We're thrilled to hear about your seamless migration and growth. Our team is dedicated to your success. We look forward to continuing to support you in reducing churn and growing your subscriber base. Onwards and upwards!

July 10, 2024

I would recommend Loop. I had an issue with a payment being shown as processing for a few days and they were able to rectify everything for me.

Queen K Candle Co.
United States
8 months using the app
Loop Solutions Inc replied July 15, 2024

Thank you for the recommendation, Team Queen K Candle Co! We're glad to hear that the payment issue has been resolved.

Onwards and upwards together! :)