Reviews (378)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective subscription management and customer retention features. It offers a self-serve portal, automated deals like "Subscribe and save," and easy migrations from other platforms. The interface is customizable and integrates well with Shopify, enhancing functionality. Features like smart payment recovery and personalized cancellation flows help retain customers. Merchants also praise the exceptional 24/7 support for providing strategic advice and custom solutions.

October 3, 2021

Excellent customer service and easy-to-use app for people with minimal tech background. I am looking forward to continued collaboration!

wordmorphed
United States
8 months using the app
Loop Solutions Inc replied July 8, 2022

Thank you for this amazing review!
Happy that you were satisfied with our support- Our utmost priority.
Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop

November 2, 2023

Easy setup and the support team has been fantastic. We did have an issue with the automatic widget installation, but Atul and his team were fast to respond and fix the issue. Highly recommend.

TBCF
United States
8 months using the app
Loop Solutions Inc replied November 4, 2023

Thank you for the kind words and shout-out, Team Better Coffee Filters :)

We are very excited that you chose us as your subscriptions growth partner 💪
Happy to have helped you with widget installation. Always a message away for any type of assistance 😇

Cheers,
Atul and Team Loop

September 20, 2021

One of the best subscription services out there! Easy to set up and the developers are quick to help in integration. I am impressed and will continue to use this product on my store for years to come. Cheers

PET FOOD DIRECT CANADA
Canada
8 months using the app
Loop Solutions Inc replied July 8, 2022

Thank you for this amazing review!
Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

We look forward to our association!

Thanks,
Team Loop

February 25, 2022

Have tested a lot off subscription apps before. But after check Loop i am understand that i can't find anything better. Nice APP. Very cool support. Help me to fix all issues with my custom theme. Thank you Guys.

XTRAGPS
Canada
8 months using the app
Loop Solutions Inc replied June 27, 2022

Hey there! We are happy that you were satisfied with our support- Our utmost priority. Thank you for the kind words!

Please feel free to reach out to us at any time for any sort of assistance.
Your customers, your subscribers, our software- That's what we stand for :)

Thanks,
Team Loop

Edited June 15, 2023

Amazing team that will help you grow your business! They were always responsive when I need them and very professional

-----------
Review update - June 6th 2023,

I am absolutely thrilled with the incredible assistance I received from the Loop team. I can honestly say that I have never experienced such remarkable support from any other company before. From the moment I reached out to them, they went above and beyond to help me with my website.

My customers had been reporting that the subscription button was missing since the beginning, and initially, I didn't realize that I hadn't enabled it. Upon further investigation, I discovered that my custom theme was causing the button to not appear due to coding issues. This is where Loop came to my rescue.

Their support was exceptional, as they provided prompt and helpful responses over email and even connected with my website to identify the problem and find a solution. Despite facing challenges with customizing the theme, the previous company I consulted claimed it couldn't be done. However, the Loop team never gave up on me. They continued to work diligently and customized a code specifically for my website, ensuring that the subscription button would function flawlessly for my valued customers.

Their dedication was truly unwavering, and they persisted until the task was completed successfully. I cannot express enough gratitude for the outstanding support I received from Loop. They have set a new standard for customer service, and I am incredibly grateful for their unwavering commitment.

The Mister Brewer
Canada
8 months using the app
Loop Solutions Inc replied December 25, 2022

Thank you for this amazing review, Team The Mister Brewer. That's why we work so hard behind the scenes 👉 To help you grow your business.

Feel free to ping us whenever you need any help.

Thanks,
Team Loop

December 22, 2022

Loop delivered excellent white glove support for migrating over our thousands of subscribers for our customer build a box subscription with tiered volume discounts. Where off the shelf functionality was not available, Loop provided great service for building the custom components that we needed. Especially incredible compared to the lack of response from legacy subscription platform players.

Lilac St.
United States
8 months using the app
Loop Solutions Inc replied December 23, 2022

Thank you for choosing us as your subscriptions growth partner, Team Lilac St.!
More success to you in 2023 🚀

Thanks,
Team Loop

September 13, 2022

Subscriptions by Loop is an amazing app! They have helped me with my individual concerns regarding subscription-
They have an excellent and friendly support. I can only recommend them!

Ankommen-Meditation
Germany
8 months using the app
Loop Solutions Inc replied September 13, 2022

Thank you for this amazing review! We are glad that you liked our support!
Please feel free to get in touch with us if you have any other questions.

Thanks,
Team Loop

December 24, 2021

I have used many subscription apps and Loop is by far the best and most competitively priced. The team is incredibly responsive, positive, and has a fantastic support culture that has made the app critical to our business. We've been able to take advantage of several custom Loop features that aren't available with Recharge (among others). A huge thanks to your team for an amazing app!

Organic Life Start
Germany
8 months using the app
Loop Solutions Inc replied July 6, 2022

Thank you for this wonderful review! We are very happy that you went with our app. Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop

October 4, 2023

Can't recommend enough, they were so helpful when we were switching over from Bold Subscriptions. Bold made it almost impossible to leave on purpose, and Loop saved the day! They were able to handle migration end to end without all of the manual inputting that Bold said we would have to do. Bold said we'd have to add each one of our subscribers one by one and there was "no way" for them to help us otherwise. Do not use Bold. Use Loop. Their team is professional and quick to respond, and so helpful. The app has all of the customizations we need and so far, it's been an absolutely wonderful decision to switch over. Thank you Loop!

BRASSYBRA
United States
7 months using the app
Loop Solutions Inc replied October 6, 2023

Thank you for the kind words and shout-out, Team BRASSYBRA

We are so happy that you decided to switch and chose us as your subscriptions growth partner 💪🚀

Always here to help you for any thing :)

Cheers,
Team Loop

September 6, 2023

I'm so impressed with Loop's customer and support team! They were incredibly helpful when I switched from two other subscription apps, and they've been quick to respond to any questions I've had since then. Loop has been super easy to use, and I haven't had any glitches at all. I highly recommend it!

Happy Way
Australia
7 months using the app
Loop Solutions Inc replied September 7, 2023

Thank you for the kind words and shout-out Team Happy Way :)

We were very excited when we onboarded you and glad that you chose us as your subscriptions growth partner 🚀

We are always a message away for any sort of query :)

Cheers,
Nihal and Team Loop