Reviews (378)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective subscription management and customer retention features. It offers a self-serve portal, automated deals like "Subscribe and save," and easy migrations from other platforms. The interface is customizable and integrates well with Shopify, enhancing functionality. Features like smart payment recovery and personalized cancellation flows help retain customers. Merchants also praise the exceptional 24/7 support for providing strategic advice and custom solutions.

December 24, 2021

I have used many subscription apps and Loop is by far the best and most competitively priced. The team is incredibly responsive, positive, and has a fantastic support culture that has made the app critical to our business. We've been able to take advantage of several custom Loop features that aren't available with Recharge (among others). A huge thanks to your team for an amazing app!

Organic Life Start
Germany
8 months using the app
Loop Solutions Inc replied July 6, 2022

Thank you for this wonderful review! We are very happy that you went with our app. Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop

October 4, 2023

Can't recommend enough, they were so helpful when we were switching over from Bold Subscriptions. Bold made it almost impossible to leave on purpose, and Loop saved the day! They were able to handle migration end to end without all of the manual inputting that Bold said we would have to do. Bold said we'd have to add each one of our subscribers one by one and there was "no way" for them to help us otherwise. Do not use Bold. Use Loop. Their team is professional and quick to respond, and so helpful. The app has all of the customizations we need and so far, it's been an absolutely wonderful decision to switch over. Thank you Loop!

BRASSYBRA
United States
7 months using the app
Loop Solutions Inc replied October 6, 2023

Thank you for the kind words and shout-out, Team BRASSYBRA

We are so happy that you decided to switch and chose us as your subscriptions growth partner 💪🚀

Always here to help you for any thing :)

Cheers,
Team Loop

September 6, 2023

I'm so impressed with Loop's customer and support team! They were incredibly helpful when I switched from two other subscription apps, and they've been quick to respond to any questions I've had since then. Loop has been super easy to use, and I haven't had any glitches at all. I highly recommend it!

Happy Way
Australia
7 months using the app
Loop Solutions Inc replied September 7, 2023

Thank you for the kind words and shout-out Team Happy Way :)

We were very excited when we onboarded you and glad that you chose us as your subscriptions growth partner 🚀

We are always a message away for any sort of query :)

Cheers,
Nihal and Team Loop

March 1, 2023

I will totally recommend this app to other as it's pretty well described and easy to play around. Also the costumer service is really helpful and they made things easier for us.

Molly J
United States
7 months using the app
Loop Solutions Inc replied March 2, 2023

Thank you for the recommendation, Team Molly J!
Super excited to have you with us.

More subscription power to you 🚀

Thanks,
Team Loop

September 10, 2021

Rakshit and his colleague have been an absolute joy to work with. They made it easy to install the app, supported step by step along the way and still available if any questions come up. They are very attentive to their customers and keen to enhance the features around the customers requirement. I don't know why anyone would say anything bad about them as those two are super helpful and taking their time to listen! And the service is A+ - something rare to find in this ocean of apps. Plus, they seem to be always available. For a SME like us, this is important to provide ongoing support and be available even over the weekend. Because, when do we ever stop working and it does not feel like work if you partner with people like these two. Keep up the good work!

NAYA
United Kingdom
7 months using the app
Loop Solutions Inc replied December 5, 2022

Thank you for this amazing review, Team Naya! We are always here to help out with any issues.

Thanks,
Team Loop

May 12, 2023

The best. Seamless experience. We had some pretty complex requests and EVERYTHING was handled promptly and perfectly by the fantastic team at Loop. We have been with recharge for years before this. There is no comparison. These guys are pros - highly recommend. Special shout out to Atul who helped me accomplish something I've been failing to do for years in less than 20 minutes.

Empress Mimi
United Kingdom
7 months using the app
Loop Solutions Inc replied May 14, 2023

Thank you for your kind words 😊! You just made my day, Team Empress Mimi.
Always here to help brands :)

Cheers,
Atul and Team Loop

August 30, 2022

The Subscriptions management system works well, and the team is super helpful in getting everything setup & servicing ongoing issues. Great team that listens to feedback

BoundbyWine
Singapore
7 months using the app
Loop Solutions Inc replied August 30, 2022

Thank you for this amazing review! We are glad that you liked our support! Your feedback is critical for us to build a world-class subscriptions app.

We are here in case you need assistance with anything else.

Thanks,
Team Loop

September 22, 2023

Loop has been great to manage subscriptions and retain customers for our company. The support is amazing as well! Highly recommend.

Sprigs Life Inc
United States
7 months using the app
Loop Solutions Inc replied September 25, 2023

Thank you for the kind words & shout-out, Team Sprigs Life!

We are very happy that you chose us as your subscriptions growth partner 🚀

Super excited to work with you on new campaigns to increase subscription and reducing churn 😊

Always here to support you 💪.

Cheers,
Team Loop

October 23, 2023

Very good support by a motivated team

xactnutrition
Canada
7 months using the app
Loop Solutions Inc replied October 25, 2023

Thank you for the kind words and shout-out, Team xactnutrition 😇

We are very happy that you chose us as your subscriptions growth partner!
Excited about future subscription acquisition and retention campaigns 🚀

Cheers,
Team Loop

October 17, 2021

Rakshit Jain is very kind and has helped me tremendously he's always answering my questions on guiding me as i go through my website. Loop is great & has been there every step of the way. I feel a lot more confident and I like how accessible they are to reach very friendly.

purrfectbrew
United States
7 months using the app
Loop Solutions Inc replied July 8, 2022

Thank you for this amazing review!
Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop