Reviews (467)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface and robust features such as product swaps, upsells, and custom flows, enhancing subscription management. They value the seamless migration support, customization via the API hub, and responsive customer service. Regular contact with representatives and tools like Slack are highlighted for ongoing support. Merchants also note improvements in customer retention and business growth, with positive feedback on its integration with Shopify and proactive feature updates.

June 3, 2024

Working with LOOP has been such a fantastic experience. It was a breeze to onboard to LOOP from Recharge. Their support team is very communicative and helpful. They actually care and want to help you, which is rare nowadays for small brands! LOOP's features are a step ahead of the rest for sure. Looking forward to working with them long-term!

LÜME
United States
4 months using the app
Loop Solutions Inc replied June 5, 2024

Thank you for your kind words, Team Lume! We're thrilled to hear about your positive experience with Loop and our support team. We're committed to helping brands like yours succeed and look forward to a long-term partnership! :)

May 2, 2024

We chose Loop because we were sure its features, especially in churn prevention and upselling, would boost our subscription business. Even with a tight migration deadline, the Loop Migration Team stuck to it 100%. Communication was excellent, and within days, we finished the migration smoothly - which was a great start to our partnership.

Since then, working with our Success Manager has been fantastic. They're on board with our goals, keep us moving forward, and always come up with ideas to win and retain subscribers, which we really appreciate. Plus, communication via Slack is quick and easy!

mammaly
Germany
4 months using the app
Loop Solutions Inc replied May 6, 2024

We're thrilled to see your amazing review, Team Mammaly! Super happy that you are pleased with our product features and our commitment to complete a timely and successful migration. :) Seamless migration and proactive support are at the core of our service. Looking forward to continued growth together!

October 23, 2024

Amazing app and support!

Tropically
United States
3 months using the app
Loop Solutions Inc replied November 7, 2024

Thank you, Team Tropically!

May 4, 2024

Loop Subscriptions have helped our business grow. We really like the dashboard because it provides us with great analytics to get understand our customer purchase behaviors for subscriptions.

Rocky's Matcha
United States
4 months using the app
Loop Solutions Inc replied May 6, 2024

We're delighted to hear that we have contributed to your business growth, Team Rocky's Matcha! Very happy to know that you love our dashboard and its features. Thank you for your positive feedback and continued support :)

June 7, 2024

It's been a great experience working with Loop Subscriptions.

We were growing fast and struggled to have the right data with our old provider. That instantly changed with Loop.

We were able to gauge exactly where our subscription program needed to improve, and the team at Loop helped us do exactly that.

I highly recommend Loop.

Organics Ocean
United States
4 months using the app
Loop Solutions Inc replied June 10, 2024

Thank you for your kind words, Team Organics Ocean! We're thrilled to hear about your positive experience. Your recommendation means a lot to us. :)

Edited August 9, 2024

Loop is great. Integrates with Klaviyo really well, which is key for us. Great for “subscribe and save” subscription models. Customer support is great, some of the most helpful customer support I've probably ever received from a Shopify app.

If I were to start offering subscriptions in my business, I'm choosing Loop, no question!!

Sperry Honey
United States
3 months using the app
Loop Solutions Inc replied September 15, 2023

Thank you for the kind words & shout-out, Team Sperry Honey :)

Thank you for choosing as your subscription growth partner 💪🚀

Cheers,
Team Loop

November 22, 2024

responsive support and working great!

VapeTM
United States
11 days using the app
August 22, 2024

The app is easy to use, easy to understand and the 50 free subscriptions in the start are a great way to test things out. I highly recommend this app.

aninu
Germany
26 days using the app
Loop Solutions Inc replied August 26, 2024

Thank you for the 5-star rating, Team aninu! We're glad you found the app easy to use and could test things out on our platform. Feel free to reach out if you need any support. :)

June 17, 2024

We've received outstanding feedback from partners and collaborators about Loop. The primary technical benefit we've quickly noticed is the impressive load time—unlike other apps, the Loop widget loads almost instantly on a product page. Additionally, Loop offers an extensive range of features, including customizable cancellation flows and advanced options for creating upsells through its comprehensive management portal.

One of the most remarkable experiences has been working with the Loop team. Their dedication and expertise shine through, making the implementation of new strategies smooth and efficient. The feedback loop with their technical team is quick and seamless.

We highly recommend Loop for its thorough, smart, and efficient software. The genuine partnership and unwavering support from the Loop team have significantly enhanced our experience, making it an invaluable asset to our operations.

Aseir Custom
United States
About 1 month using the app
Loop Solutions Inc replied June 19, 2024

Thank you for the amazing review, Team Aseir Custom! We're delighted that our product, with its extensive features and customizable options, has exceeded your expectations. We are pleased to know that you've had a really positive experience with our team's dedication and expertise. We appreciate your recommendation and are committed to continuing to support your success! :)

June 18, 2024

I had a very unique vision of what I wanted to do and the Loop team was so helpful in making it happen! My new bundle subscription page/setup is exactly what I envisioned! Thank you so much! I highly recommend this app. :)

Jessica Autumn
United States
About 1 month using the app
Loop Solutions Inc replied June 20, 2024

Thank you for your kind words, Team Jessica Autumn! We're thrilled to hear that our team could bring your vision to life! Your recommendation means a lot to us! :)