Reviews (455)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its subscription management features, including product swaps, upsells, and monthly free gifts, which boost customer retention and store performance. It's easy to set up and offers tools like cancellation flows and analytics for deeper business insights. The support team is praised for their responsiveness, especially during onboarding. Seamless Shopify integration and continuous updates based on merchant feedback are also noted benefits.

Edited June 15, 2023

Amazing team that will help you grow your business! They were always responsive when I need them and very professional

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Review update - June 6th 2023,

I am absolutely thrilled with the incredible assistance I received from the Loop team. I can honestly say that I have never experienced such remarkable support from any other company before. From the moment I reached out to them, they went above and beyond to help me with my website.

My customers had been reporting that the subscription button was missing since the beginning, and initially, I didn't realize that I hadn't enabled it. Upon further investigation, I discovered that my custom theme was causing the button to not appear due to coding issues. This is where Loop came to my rescue.

Their support was exceptional, as they provided prompt and helpful responses over email and even connected with my website to identify the problem and find a solution. Despite facing challenges with customizing the theme, the previous company I consulted claimed it couldn't be done. However, the Loop team never gave up on me. They continued to work diligently and customized a code specifically for my website, ensuring that the subscription button would function flawlessly for my valued customers.

Their dedication was truly unwavering, and they persisted until the task was completed successfully. I cannot express enough gratitude for the outstanding support I received from Loop. They have set a new standard for customer service, and I am incredibly grateful for their unwavering commitment.

The Mister Brewer
Canada
8 months using the app
Loop Solutions Inc replied December 25, 2022

Thank you for this amazing review, Team The Mister Brewer. That's why we work so hard behind the scenes 👉 To help you grow your business.

Feel free to ping us whenever you need any help.

Thanks,
Team Loop

December 22, 2022

Loop delivered excellent white glove support for migrating over our thousands of subscribers for our customer build a box subscription with tiered volume discounts. Where off the shelf functionality was not available, Loop provided great service for building the custom components that we needed. Especially incredible compared to the lack of response from legacy subscription platform players.

Lilac St.
United States
8 months using the app
Loop Solutions Inc replied December 23, 2022

Thank you for choosing us as your subscriptions growth partner, Team Lilac St.!
More success to you in 2023 🚀

Thanks,
Team Loop

February 14, 2024

Great Customer Service. Atul is awesome.

Inward Half
United States
8 months using the app
Loop Solutions Inc replied February 21, 2024

Thank you for your wonderful feedback, Team Inward Half!

We're so pleased to hear about your great experience with our customer service, and especially with Atul. We'll be sure to pass along your compliments. If there's anything more we can help you with, please don't hesitate to reach out. Cheers to more awesome experiences ahead! 🌟

Team Loop

September 6, 2023

I'm so impressed with Loop's customer and support team! They were incredibly helpful when I switched from two other subscription apps, and they've been quick to respond to any questions I've had since then. Loop has been super easy to use, and I haven't had any glitches at all. I highly recommend it!

Happy Way
Australia
7 months using the app
Loop Solutions Inc replied September 7, 2023

Thank you for the kind words and shout-out Team Happy Way :)

We were very excited when we onboarded you and glad that you chose us as your subscriptions growth partner 🚀

We are always a message away for any sort of query :)

Cheers,
Nihal and Team Loop

January 16, 2023

This app is so easy and convenient to use I'd recommend it to anybody.

There is everything you could only with for being a subscription business, and guys keep adding more.

Also, I've had the best possible customer experience I could imagine.

MEL Science
United States
7 months using the app
Loop Solutions Inc replied January 16, 2023

Thank you for this great review, Team MEL Science.
More subscriptions power to you 💪 🚀

Thanks,
Team Loop

March 1, 2023

I will totally recommend this app to other as it's pretty well described and easy to play around. Also the costumer service is really helpful and they made things easier for us.

Molly J
United States
7 months using the app
Loop Solutions Inc replied March 2, 2023

Thank you for the recommendation, Team Molly J!
Super excited to have you with us.

More subscription power to you 🚀

Thanks,
Team Loop

January 18, 2024

Loop is a great product to have for subscriptions! The dashboard is easy to understand and the service has a variety of tools for a custom experience. Shoutout to the team behind Loop as well; excellent customer service and responsiveness! We look forward to using Loop for a long time.

Jaspr
United States
7 months using the app
Loop Solutions Inc replied January 22, 2024

Thanks for the awesome shoutout, Team Jaspr! 😊

Super glad you're loving Loop and finding everything easy to use. Big cheers to you for being part of our journey! If you've got any cool ideas or need a hand with anything, just give us a shout.🚀

Cheers🥂
Nihal and Team Loop

May 12, 2023

The best. Seamless experience. We had some pretty complex requests and EVERYTHING was handled promptly and perfectly by the fantastic team at Loop. We have been with recharge for years before this. There is no comparison. These guys are pros - highly recommend. Special shout out to Atul who helped me accomplish something I've been failing to do for years in less than 20 minutes.

Empress Mimi
United Kingdom
7 months using the app
Loop Solutions Inc replied May 14, 2023

Thank you for your kind words 😊! You just made my day, Team Empress Mimi.
Always here to help brands :)

Cheers,
Atul and Team Loop

August 30, 2022

The Subscriptions management system works well, and the team is super helpful in getting everything setup & servicing ongoing issues. Great team that listens to feedback

BoundbyWine
Singapore
7 months using the app
Loop Solutions Inc replied August 30, 2022

Thank you for this amazing review! We are glad that you liked our support! Your feedback is critical for us to build a world-class subscriptions app.

We are here in case you need assistance with anything else.

Thanks,
Team Loop

September 22, 2023

Loop has been great to manage subscriptions and retain customers for our company. The support is amazing as well! Highly recommend.

Sprigs Life Inc
United States
7 months using the app
Loop Solutions Inc replied September 25, 2023

Thank you for the kind words & shout-out, Team Sprigs Life!

We are very happy that you chose us as your subscriptions growth partner 🚀

Super excited to work with you on new campaigns to increase subscription and reducing churn 😊

Always here to support you 💪.

Cheers,
Team Loop