Reviews (378)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective subscription management and customer retention features. It offers a self-serve portal, automated deals like "Subscribe and save," and easy migrations from other platforms. The interface is customizable and integrates well with Shopify, enhancing functionality. Features like smart payment recovery and personalized cancellation flows help retain customers. Merchants also praise the exceptional 24/7 support for providing strategic advice and custom solutions.

April 17, 2023

This app is very easy to use, many subscription details were thought of in advance. Widget and customer portal customization and subscription service management are top notch. However that's not the greatest advantage of this app. Loop team and the way they support you is just amazing. Really happy to pick Loop from the list of subscription apps.

Picky.lt
Lithuania
4 months using the app
Loop Solutions Inc replied April 17, 2023

Thank you for this amazing review, Team Picky.It!
We are super excited that you chose Loop as your subscriptions growth partner.

More subscriptions power to you 🚀
Team Loop

October 18, 2021

For the price, it's amazing. The support is almost instantaneous. I was responded to via their texting support in about a minute

Kita Star
United States
4 months using the app
Loop Solutions Inc replied July 8, 2022

Thank you for the review!
Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop

July 21, 2023

Loop was amazing with helping me migrate from a different subscription app! We were considering other apps as well but Sri at Loop helped me know that Loop is the place for me and my business! A big feature I wanted was a Dunning Flow and it comes stock in Loop! THAT IS AMAZING! We are just getting started and the experience and service has been unmatched!

I am very excited to grow my business with Loop and make magic together!

The Mouse Merch Box
United States
4 months using the app
Loop Solutions Inc replied July 23, 2023

Thank you for the kind words, Team Mouse Merch Box 😊
After working with many DTC brands, we figured that brands don't even realise the revenue they lose to failed card payments- That's why we built that feature as an important part of Loop and not as add-on.

We are very excited to work with you 💪
Can't wait to grow your business together 🚀

To more subscription growth,
Sri & Team Loop

January 31, 2022

Great app, easy to install and use. Once I practice more we will be able to take advantage of all the features. Piyu has an excellent customer service. Very happy!

Total Incentives
United States
4 months using the app
Loop Solutions Inc replied July 2, 2022

Thank you for the kind words! We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop

August 7, 2023

I always get amazing support from Atul at Loop and the response is alway timely and accurate. It gives me a huge amount of confidence in the Loop platform because even if I'm faced with a difficult issue I know that excellent support is easily accessed. Thank you Atul and the Loop team!

LOVESKIN
New Zealand
4 months using the app
Loop Solutions Inc replied August 9, 2023

Thanks a ton for the awesome shoutout and the kind words!

Me and rest of the crew are absolutely thrilled to be your go-to support squad. 🚀

We're here to tackle any issue that you face. And we're super excited to know you're feeling super confident in the platform.

We are building Loop for long-term subscriptions growth 🚀

Cheers,
Atul and Team Loop

July 24, 2023

Best hassle free subscription app so far. We were on recharge for quite some time and switched to Loop. It is so much more user friendly and easy to manage. Analytics are great and packed with features we need. We can't wait to see what more features are added. Great onboarding process and awesome team that will support you very quickly. I would say it's miles better than recharge.

Cortez Coffee Roasters
United States
4 months using the app
Loop Solutions Inc replied July 26, 2023

Thank you for such an awesome review and kind words, Team Cortez Coffee! 🌟

We're absolutely thrilled to hear that Loop has been the best hassle-free subscription app for you so far!

Our onboarding process is designed to get you up and running without any hassle, and we're overjoyed that you had a great experience with it. Providing fast and reliable support is one of our top priorities

We're honored to be considered miles better, and we promise to keep exceeding your expectations.

We can't wait for you to see what more we have in store for you! 🚀

Cheers,
Team Loop

February 28, 2023

Excellent customer service and the app works really well! Definitely better than some of the other apps out there for subscriptions and bundles.

Bold Soaps
United States
3 months using the app
Loop Solutions Inc replied March 2, 2023

Thank you Team Bold Soaps!
We are super excited that you chose us as your subscriptions growth partner.

More subscription power to you 🚀

Thanks,
Team Loop

September 8, 2023

Fantastic onboarding experience. Platform super stable and the features are brilliant. Most importantly the support & dev team are reliable, agile and efficient. Brilliant experience.

Veloforte
United Kingdom
3 months using the app
Loop Solutions Inc replied September 10, 2023

Thank you for the kind words and shout-out, Team Veloforte :)

Thank you for choosing us as your subscriptions partner 💪

We are very excited to work with your team and create some amazing subscription growth campaigns together 🚀

Cheers,
Nihal and Team Loop

November 8, 2023

The LOOP team has been incredible every step of the way! They've helped us with everything from simple questions to complex integrations and customizations. We look forward to fully maximizing the potential of the LOOP app and we're confident they will be there to help us!

PHARMALYNK, Online Store
United States
3 months using the app
Loop Solutions Inc replied November 11, 2023

Thank you for the kind words and shout-out, Team PHARMALYNK!

Super excited to have you onboard and helping you reach the maximum potential of your subscriptions growth 🚀.

Yes! We are always a message away.

Cheers,
Team Loop

January 26, 2023

Very good experience so far. The setup is quite straightforward and really solid customer support that is very responsive.

Synthesis Organics
Australia
3 months using the app
Loop Solutions Inc replied January 27, 2023

Thank you for this great review, Team Synthesis Organics!
More subscriptions power to you in 2023 💪 🚀

Thanks,
Team Loop