Reviews (378)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective subscription management and customer retention features. It offers a self-serve portal, automated deals like "Subscribe and save," and easy migrations from other platforms. The interface is customizable and integrates well with Shopify, enhancing functionality. Features like smart payment recovery and personalized cancellation flows help retain customers. Merchants also praise the exceptional 24/7 support for providing strategic advice and custom solutions.

October 3, 2022

App works well, much better than other subscription options that we've tried. The customer service is brilliant, and they have sorted all the little snags we've had setting up. Would recommend!

Love to b
United Kingdom
3 months using the app
Loop Solutions Inc replied October 4, 2022

Thank you for this amazing review! We are happy that you liked our support!

Thanks,
Team Loop

June 4, 2023

It has been a fantastic experience working with Loop. Support team is extremely knowledgable and action-oriented. I reported a small, harmless bug where a dashboard wasn't loading in numbers, and they created an entire report / investigation into why it happened. They really do care about their merchants. The platform itself is excellent. Super easy to use/setup. You're in good hands with Loop. Nothing but good things to say.

Watch Crew
United States
3 months using the app
Loop Solutions Inc replied June 6, 2023

Thank you for the kind words and this amazing review, Team Watch Crew 😊

Thanks for reporting that bug with us. Our goal is to help merchants as swiftly as we can and also in the best possible way.

More subscriptions power to you 🚀
Yes, merchant success is our obsessions (just like Amazon)

Cheers,
Team Loop

December 23, 2022

Honestly the best all around. If you need help, their customer service is absolutely amazing. We will absolutely recommend!

Sapari
United States
3 months using the app
Loop Solutions Inc replied December 23, 2022

Thank you for this kind review, Team Sapari! This made our day.

Thanks,
Team Loop

Edited January 26, 2023

The app is easy to use and the implementation went quite smoothly for us. Their Support Team is amazing! They are always available and ready to jump on a call when something stops working. Highly recommend.

Every
Germany
3 months using the app
Loop Solutions Inc replied January 26, 2023

Thank you for this amazing review, Team Every!
More subscriptions power to you in 2023 💪 🚀

Thanks,
Team Loop

August 25, 2023

Fantastic all around. Very helpful with the integration and so far they offer the best functionalities a subscription app can offer.

Zerolla
United Kingdom
2 months using the app
Loop Solutions Inc replied August 28, 2023

Thank you for the shout out and kind words, Team Zerolla :)

We are always here to help you- Just a message away 🚀

The features are as a result of listening to the DTC community and only building what they want 💪

Here's to more subscriptions growth 🥂

Cheers,
Team Loop

November 1, 2023

Great app, best customer service ever. These are real people who not only have an excellent product but they also are super responsive to questions, they take feedback and improve their product based on suggestions and they are very available to help whenever needed. We migrated from Bold1. Loop has much more functionality. I highly recommend.

ISOVive
United States
2 months using the app
Loop Solutions Inc replied November 3, 2023

Thank you for the kind words and shout-out, Team ISOVive 😇

We are very happy that you migrated to Loop. Super excited to have you on-board.

Yes! We have built the product based on feedback from the community on what was missing in previous solutions and the current ecosystem. We take customer feedback very seriously and prioritize our roadmap accordingly 💪

Always a message away if you need any help :)

Here's to more subscription growth and retention campaigns 🥂

Cheers,
Team Loop

Edited January 26, 2023

The guide in the Help Center and the support staff made it easy to initially set up our subscriptions. The staff then kept us informed while they carried out the migration of our existing subscriptions for us. Any questions we have are quickly responded to with helpful information.

Country Pursuit
United Kingdom
2 months using the app
Loop Solutions Inc replied January 26, 2023

Thank you for this amazing review, Team Country Pursuit!
More subscriptions power to you in 2023 💪 🚀

Thanks,
Team Loop

January 11, 2023

Using Loop with our custom widget design was very straightforward. I’m very glad we were able to use them to bring our subscription design to life. The Loop team was very patient with any questions our developer had and took hours out of their schedule to fix an issue we had with our theme not working with the widget. Highly recommend!

SpaLife
United States
2 months using the app
Loop Solutions Inc replied January 12, 2023

Thank you, Team SpaLife! More subscriptions power to you 💪
Feel free to ping us again in case you face any other issue with the theme

Thanks,
Team Loop

Edited June 5, 2023

After having used some other popular subscription solutions, we highly recommend Loop. There are other decent solutions out their, but based on price, support, functionality, and ease-of-use, we believe Loop is the best by far.

The Loop team is incredible - they're so helpful and responsive. We have many subscribers, and migrating to a new subscription platform was daunting. But Loop made it easy and was very proactive about getting us through each step.

Dealing with my old subscription provider could be frustrating because you have to go through their chatbot and then submit a ticket. But with the Loop team, we were able to get on Zoom right away, and they will never leave you hanging. The application itself is 100x more user-friendly than our old subscription provider.

Orange Burps
United States
2 months using the app
Loop Solutions Inc replied June 6, 2023

Thank you for the kind words and this valuable feedback, Team Orange Burps 😊

We are very excited that you chose us as your subscriptions app 🚀
More subscriptions power to you 💪. Always here to help 😊

Cheers,
Team Loop

March 5, 2022

Customer service it AMAZING! Super quick responses and they really try to help you. I tried multiple subscription apps and wasted countless hours for our designer inspired fragrance company Kio Fragrance and they had the absolute best features & Look. The customer portal is very easy to navigate and attractive and so is the Shopify app. Very easy to use. I love the app. Absolutely recommend.

Kio Fragrance
United States
2 months using the app
Loop Solutions Inc replied June 24, 2022

Hey there! We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Your customers, your subscribers, our software- That's what we stand for :)

Thanks,
Team Loop