Reviews (301)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this affordable subscription app for its user-friendly interface, smooth migration process, and insightful analytics. The app's responsive customer service, smart product bundling, and clear customer portal are particularly appreciated. Merchants value the app's attractive pricing and commitment to long-term partnerships. Features like churn prevention, upselling, and automated email notifications are praised for enhancing customer retention and satisfaction.

March 1, 2022

I am really impressed with the quality of their customer service and the app itself. They are quick to respond and they help us with special needs with digital product subscriptions. Thanks!

Les Savoureux
Canada
3 days using the app
Loop Solutions Inc replied June 25, 2022

Hey there! We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance. We are glad that you were happy with the digital product subscriptions.

Your customers, your subscribers, our software- That's what we stand for :)

Thanks,
Team Loop

April 24, 2023

The product was not worth the price and the customer service was unsatisfactory. I experienced an issue and was advised to fix it on my own without much assistance or support from the customer service team. The app is also overpriced.

TextGPT
United States
2 days using the app
Loop Solutions Inc replied April 24, 2023

Hi Team TextGPT,

Sorry to hear about your experience. We take our product and customer service pretty seriously. Please let us know your concern at support@loopwork.co- We would love to fix your issue.

We are sorry to say that we can't give you access to our APIs in the free plan.

As far as the concern about our pricing, we received your feedback. For full transparency, we charge the lowest transaction fees in the Shopify app ecosystem amongst Shopify apps.

Our plans are suitably set for growth and Enterprise brands after getting feedback from the DTC community.

Thanks,
Abel and Team Loop

December 9, 2021

I am so glad I found this App. It give people a choice and customer services was so helpful and very prompt to assist me in anything I ask.

ESSENCE OF NATURE LLC
United States
2 days using the app
Loop Solutions Inc replied July 6, 2022

Thank you for this wonderful review!
Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop

December 14, 2022

Very helpful - step by step service to help me get all set up. Would definitely recommend their service.

Thanks

Henry's Coffee Company
United Kingdom
1 day using the app
Loop Solutions Inc replied December 14, 2022

Thank you for this review! We are happy that you liked our support.

More coffee subscribers growth to you!

Thanks,
Team Loop

May 12, 2022

Support was very helpful and resolved my issues immediately. So far I have been impressed with their app and their support team.

Gotta Go Grass
United States
About 24 hours using the app
Loop Solutions Inc replied June 18, 2022

Hey there! Thanks for the supportive words! We are constantly trying to bring out more features for our subscription app. We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Your customers, your subscribers, our software- That's what we stand for :)

Thanks,
Team Loop

February 22, 2022

So far, I am loving Loop for my new subscription box and subscribe and save products! In the past, I've used Recharge for subscription products, but setting up the Loop integration is much more user-friendly. I also love that it's a seamless checkout process for my customer through Shopify payments. I had some technical difficulties with the widget when it was first installed, but I contacted the Loop support team and they fixed it quickly!

Twinkle Apothecary
United States
About 24 hours using the app
Loop Solutions Inc replied June 27, 2022

Hey there!

Thanks for believing in us. We are glad that you liked our subscription box product and save and subscribe. Please feel free to reach out to us in case of any assistance.

Thanks,
Team Loop

April 20, 2022

I also moved from recharge to LOOP . Great app with a wonderful outstanding support team that makes it even easier to work with!

Hey Honey Skin Care
United States
About 24 hours using the app
Loop Solutions Inc replied June 20, 2022

Hey there! Thanks for the supportive words! We are glad that you migrated to our app and find it easy to use.

We are also happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Your customers, your subscribers, our software- That's what we stand for :)

Thanks,
Team Loop

May 13, 2022

Excellent customer service with seamless integration of Loop! I also very much appreciate the personalizied support.

RootRadar
United States
About 21 hours using the app
Loop Solutions Inc replied June 16, 2022

Hey there! Thanks for installing and trying out our subscriptions app. We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Your customers, your subscribers, our software- That's what we stand for :)

Thanks,
Team Loop

January 10, 2023

The best subscription app and unmatched excellent customer service. Very quick to respond to any questions we had. The Loop team was able to provide our business with custom features to so that we provide our csutomers with an amazing customer portal. I am so happy we made the switch and hands down I recomend Loop for your subscrption needs.

Ferosom Forte
Canada
About 5 hours using the app
Loop Solutions Inc replied January 12, 2023

Thank you for this amazing review, Team Ferosome Forte! This made our day.

Our customer portal is 100% customizable to meet the demands of any subscription business.

Thanks,
Team Loop

September 20, 2021

From the first day of downloading Loop, the customer support has been excellent. Despite having a few issues within the first couple days, Loop always replied fast and solved the issues. Loop provides everything I need for my subscription-based business. Would definitely recommend this to anyone who needs to add subscriptions to their website.

JNM Football
United Kingdom
About 4 hours using the app
Loop Solutions Inc replied July 8, 2022

Thank you for the recommendation! Such reviews keep us going!
Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop