Reviews (440)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its exceptional customer support, ease of setup, and seamless Shopify integration. It offers robust features like customizable subscription plans and smart payment recovery, enhancing functionality and user experience. These features help improve retention rates and revenue recovery, contributing to business success. The app is also noted for its regular updates and responsiveness to merchant needs, making it suitable for various business sizes and types.

February 19, 2025

Loop has been an outstanding partner, consistently delivering top-notch support and innovation. Their team is incredibly personable, detail-oriented and highly responsive, addressing any issues immediately. The platform itself is intuitive, with excellent reporting that continues to evolve. We're especially excited about their gamification feature.

After evaluating multiple subscription platforms, we’re confident that choosing Loop was the best decision we could have made!

Highly recommend!

Kitty Poo Club
United States
7 months using the app
February 27, 2025

We’ve had a fantastic experience with Loop Subscriptions! The tool is highly customizable to fit our specific needs, and their team has been incredibly responsive, always going the extra mile to help us optimize our setup. We’re especially impressed with the continuous rollouts of new features and analytics options that keep improving the platform. Highly recommend for any business looking to enhance their subscription model!

HER ONE - Female Health & Wellbeing
Germany
7 months using the app
February 6, 2025

The Loop Subscriptions team has been a pleasure to work with. They are always available, quick to respond, and handle any issues with professionalism and efficiency. Their support makes a real difference, ensuring everything runs smoothly.

A special thank you to Purna, Surbhi, Manan, Aasik, and Parvesh for their help—your responsiveness and expertise are much appreciated!

Would definitely recommend Loop to anyone looking for a solid subscription solution with great customer support.

The Lunch Club
Switzerland
8 months using the app
February 19, 2025

The team is always here to help and is full of knowledge.

Unscented Co.
Canada
7 months using the app
January 30, 2025

Excellent Customer Service from Manan!

I had the pleasure of working with Manan to configure my subscription widget, and I couldn’t be more impressed with the level of support I received. Manan was knowledgeable, patient, and went above and beyond to ensure everything was set up exactly as needed. Their quick responses and problem-solving skills made the entire process seamless. Highly recommend their customer service! ⭐⭐⭐⭐⭐

ONE59
United States
8 months using the app
February 19, 2025

Excellent Customer Service!

Support, specifically Parvesh, was very helpful. He guided us through the transition from the old theme to the new one. Solid support.Thank you so much for your help!

Made Foods
Canada
5 months using the app
February 13, 2025

So far Loop has been great for us and better and cheaper than our previous subscription service. Their support is very responsive and helpful as well

BagUps
United States
6 months using the app
January 30, 2025

Loop has been great for our subscription needs and the support is even better!

Rocker Dog
United States
6 months using the app
February 5, 2025

The app is great to be able to support and manage your subscriptions. You can add personalisation as you need and want it. Above all, the team is what I am most happy about. They respond really quickly and help you with anything you need. Would recommend

JOMO Club
United Kingdom
5 months using the app
January 30, 2025

Very fast and helpful customer service!

Aya
United States
5 months using the app