Loop Subscriptions App

We’ve recently started using Loop, but so far it’s been smooth sailing!

1. There's a ton of inbuilt flexibility for subscription mechanics and automated flows.

2. Backend support from the Loop team has been fantastic

3. Can't stress this enough but value proposition is superb compared to other subscription app alternatives in the market

We've been using Loop Subscriptions for several months now, and it has completely transformed the way we manage our subscription business. The app is intuitive, flexible, and packed with features that make recurring revenue easy to scale—whether you're just getting started or already running a mature subscription model.

But what truly sets Loop apart is their incredible customer support. I want to give a special shoutout to Saksham, who has gone above and beyond to help us with every single question, customization, and hiccup along the way. His responses are lightning fast, thorough, and always solution-oriented. It's rare to find this level of dedication and genuine care in a support team.

From onboarding to advanced setup tweaks, the team has made us feel fully supported every step of the way. Highly recommend Loop to any brand looking for a robust, reliable, and well-supported subscription solution. Thank you!

Fantastic subscription app! We use this app to run all of our subscriptions - we use it for product swaps, upsells, and free gifts each month. Very easy to use and to set up. We were previously using Seal Subscriptions and the white glove migration from there was seamless (thanks to the Loop team). Now, we've been with them for over 6 months and we have monthly team meetings with Aayush, our account representative. He brings data on our account each month and ways we can improve. Super helpful!! We also have a dedicated Slack channel with their team for quick service if there is ever a bug. The only thing we wish they had is a better integration with Pagefly and a way to block cancellations for the first X days of a subscription. That would be a game changer for our brand to protect against customers who buy then cancel right away.

Amazing value for the money. Versatile software with exceptional onboarding and support. We came to Loop to help us grow our subscription program, and based on early results it's looking like we're going to see substantial growth. 5/5 stars.

The Loop platform and the team is absolutely one of the best subscription platforms out there. The value in the features they provide is unmatched. They go above and beyond with their support, and quickly reply to any issues that come up. Love these guys.

Great onboarding experience, supported the whole way plus have a Slack channel for help with anything. Simranjeet has been amazing.

Was on recharge before and it sucked. This is cheaper and better.

After using Loop Subscriptions across multiple stores, I can confidently say it's one of the most frustratingly stagnant platforms on the market. What started with potential has turned into a case study in missed opportunities and complete lack of innovation.

Zero Customization, One-Size-Fits-None

Loop sells the idea of being flexible and Shopify Plus-friendly, but in reality, it's rigid, bloated, and overly reliant on basic templates. The lack of front-end customization options makes it near impossible to create an experience that feels native to your brand. You want a modern flow? Forget it. You’ll be stuck wrestling with limitations that shouldn’t exist in 2025.

No Real Retention Tools – Just Wishful Thinking

While other platforms are actively building retention mechanics like personalized win-back flows, smart pause/skip incentives, or tailored reactivation offers, Loop is still pitching "skip a month" like it's a game-changer. There’s no strategic churn management, no dynamic rewards, no real ownership over how you keep your customers engaged. They give you a calendar and a prayer.

Painfully Behind the Curve

The e-commerce landscape is moving fast, and Loop just isn’t keeping up. Their competitors are miles ahead, offering advanced analytics, deep integrations, and retention-first thinking. Loop, meanwhile, acts like it’s 2021 – and even then, it would’ve been average at best.

If you’re running a serious DTC brand and care about owning your subscriber journey, Loop isn’t the tool. It’s an outdated, cookie-cutter solution in a space where innovation actually matters.

Absolutely the best customer service. We switched to Loop from Recharge and are beyond happy with the support, increase in subscriptions and higher retention!

We have rapidly growing B2B categories and needed a way to encourage subscriptions amongst our customers, who are mostly business owners. Moving over to Loop was the best decision I have made in a long time. The platform is robust, beautiful, and flexible, and the migration process of existing subscriptions was smooth. Also, the available out-of-box integrations for loyalty programs are also more than sufficient. The support team is very attentive and supportive. Shoutout to Shivam for a spectacular onboarding and a wonderful integration process.

The app itself is great, functionality is perfect and reporting is great. And then they have superstar support. Possibly the best and most attentive support I've ever received from an app. The team have been so incredibly helpful and speedy with everything from set-up to customisation and integration. Can highly recommend!