Reviews (301)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this affordable subscription app for its user-friendly interface, smooth migration process, and insightful analytics. The app's responsive customer service, smart product bundling, and clear customer portal are particularly appreciated. Merchants value the app's attractive pricing and commitment to long-term partnerships. Features like churn prevention, upselling, and automated email notifications are praised for enhancing customer retention and satisfaction.
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As a co-founder at HelloBello, it is with delight to write the following lines on our experiance to switch to Loop. At HelloBello we offer fresh/frozen dog food meals in convenient 14-day and 28-day subscription plans. We're a 100% subscription-focused company with a strong commitment to delivering exceptional products and a seamless digital customer experience.
We recently transitioned from the Recharge Pro plan to Loop for several compelling reasons:
- Superior access to development and customer support: Loop provides outstanding access to their development and customer service teams. This is crucial as we develop our API-based customer dashboard. Unlike with Recharge, where each interaction involved a new representative requiring repeated explanations, Loop offers direct engagement with the team who can readily assist with our API needs.
- Rapid development capabilities: Loop demonstrated impressive agility in responding to our requests. Features like Make.com access, Loyalty Lion integration, and API enhancements were implemented within days or weeks, far exceeding the responsiveness we experienced with Recharge.
- Seamless Shopify integration: As a Shopify-based business, we appreciate Loop's native integration. This translates to smoother operation, better integration, and faster development cycles compared to Recharge's non-native solution.
- Competitive pricing: Loop offered a more attractive pricing structure compared to Recharge.
- Shared DNA and dedicated support: We resonate with Loop's entrepreneurial spirit and their commitment to building long-term partnerships. We have established relationships with key personnel at Loop, ensuring 24/7 support and personalized attention to our needs. This stands in stark contrast to the frustrating experience we had with our past subscription provider, which often felt impersonal and unresponsive.
Our migration process was complex, involving two PayPal accounts, Stripe as our primary gateway, and residual activity on Braintree. Despite the challenges, the Loop team went above and beyond to ensure a smooth transition. They actively collaborated with us until all issues were resolved, demonstrating a genuine commitment to exceeding expectations.
HelloBello wholeheartedly recommends Loop. Their dedication to customer success, agility, and focus on our needs make them a truly exceptional partner.
Thank you for sharing your experience with Loop - Stephan, and Team Hello Bello!!
We are truly delighted to hear that our platform has met and exceeded your expectations!
We are particularly pleased to hear about your positive experience with our team's dedication and the personalized support you received during the migration process. At Loop, we strive to build strong, long-term partnerships with our clients, and your acknowledgment of this effort is very encouraging.
Thank you once again for choosing Loop and for your kind words. We look forward to continuing our successful partnership with HelloBello and supporting your growth in the subscription market.
Cheers 🥂,
Nihal and Team Loop
Loop Subscriptions have helped our business grow. We really like the dashboard because it provides us with great analytics to get understand our customer purchase behaviors for subscriptions.
We're delighted to hear that we have contributed to your business growth, Team Rocky's Matcha! Very happy to know that you love our dashboard and its features. Thank you for your positive feedback and continued support :)
Amazing subscription service with A++ customer support. The technical team helped us implement custom designs and more. Great pricing compared to other subscription apps as well.
Thank you so much for your amazing review, Fulfyld Day! We're thrilled to hear that you're enjoying our subscription service and that our customer support team was able to assist you effectively. If you ever need further assistance or have any questions, please don't hesitate to reach out. :)
The Loop team have been absolutely supportive with any questions or problems that we have encountered on our Shopify platform. Super responsive and efficient!
Thank you for sharing your lovely feedback, BeMe Wellness!
We're really happy to hear that you are loving Loop and it is great to know that our customer support has been responsive to your needs. Whenever you need us, we're here to assist you!
Cheers,
Team Loop
Best support across any app/company we have ever worked with!
Thank you so much, Team Cords Club! We're thrilled to hear that our support has been helpful. We're here to assist you anytime :)
The Loop subscription service is truly remarkable, as it simplifies the subscription process for all merchants. One of the standout services is the exceptional customer assistance, which promptly responds to any concerns or bugs encountered.
This level of support makes it highly recommended for anyone looking to streamline their selling experience.
Thank you for sharing your experience, Team Senzu Health!
We're thrilled to hear that we have simplified your subscription process and our customer support has been responsive to your needs. We're glad to have contributed to streamlining your selling experience.
Cheers,
Team Loop
We were with Bold Subscriptions for many years then switched to Appstle with the Shopify 2.0 release. It took us a month to configure and get setup on Appstle and after going live we just ran into issue after issue after issue as the system wasn't stable. We started looking at other platforms and found Loop. The install and configuration took just a few hours. They migrated our existing customers over from Appstle and we were live within a few days. Customers love it and we are very happy with it about a month since launch. Would highly recommend!
That's fantastic to hear, Team Frozen Garden!
We're so glad that your transition to Loop was smooth and that both you and your customers are loving the experience. Thank you for sharing your journey and for your high recommendation. We're here to support you and look forward to being a part of your continued success!
Cheers,
Team Loop
Support is great, we were not quite ready to continue and it rebilled without us having it configured yet.
They understood the issue and refunded. Thank you
We are looking forward to using them in the future when we have figured out our offer.
We're glad to hear that our support team was able to assist you with your billing issue and that you received a refund. We look forward to having you use our services in the future once you've finalized your offer.
If you need any assistance or have further questions, we're here to help!
Team Loop
I am thrilled! The integration went almost without a hitch! And with the few bumps in the road, the team was able to help out with some of the best, fastest and friendliest support I've ever experienced! Great team, great app! Thank you
Thank you for your kind words and for choosing Loop, Team STACKS. We're grateful for the opportunity to work with you, and we look forward to continuing to provide you with exceptional service and support in the future! :)
Excellent Customer Service. Very easy to work with and the widget integrates with our site beautifully. Highly recommend using this for setting up subscription service within your site.
Thank you for your review, Team Elite Roaster of Atlanta!
We're thrilled to hear that our service has been excellent and our widget integrates seamlessly with your site. Thank you for the recommendation, and we're glad we could help set up your subscription service.
Cheers,
Team Loop