Reviews (376)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective subscription management and customer retention features. It offers a self-serve portal, automated deals like "Subscribe and save," and easy migrations from other platforms. The interface is customizable and integrates well with Shopify, enhancing functionality. Features like smart payment recovery and personalized cancellation flows help retain customers. Merchants also praise the exceptional 24/7 support for providing strategic advice and custom solutions.

September 11, 2023

Loop Subscriptions went above and beyond expectations in helping migrate our subscriptions from Stripe to Shopify. Their migration and support team was prompt, professional, and persistent in helping us through some tricky technical issues. They made the subscription platform transition as seamless as possible.

Happy Baton HK
Hong Kong SAR
About 1 month using the app
Loop Solutions Inc replied September 13, 2023

Thank you for the kind words and shout-out, Team Happy Baston :)

We are so happy that you liked our platform 😊

We are very excited to have you onboard 🚀
Thank you for choosing us as your subscriptions growth partner 💪

Cheers,
Team Loop

November 18, 2021

A fantasitc add-on for shopify store owners looking to impletement Subscriptions. Which is a great way to ensure regular payments. There were A few niggles in the set up, but mainly becasue i have a customised theme.... The support team is second to none, so even if you feel a little frutrated, these guys will not only ensure you have excelelent customer & support services but will also work with other app owners to work thru any issues..... I can wait to see how these guys continue to develop this app.

Jack Bishop Boxing Academy
United Kingdom
About 1 month using the app
Loop Solutions Inc replied July 8, 2022

Thank you for this amazing review! Such motivational words keep us going!

Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop

February 21, 2023

Abel and the Loop Team have been fantastic. Easy setup of the subscription overall and then assisted troubleshooting an issue on our homepage. Thank you so much for everything!

My Super Oil
United States
About 1 month using the app
Loop Solutions Inc replied February 22, 2023

Thank you for this amazing review, Team My Super Oil!
We are so happy that we were able to fix your home page issue

Super excited to work together as your subscriptions partner :)

Thanks,
Abel & Team Loop

January 26, 2023

The level of service is wonderful. They have been very proactive in messaging me to optimize our experience.

Zaza Coffee Store
United States
About 1 month using the app
Loop Solutions Inc replied January 26, 2023

Thank you for this amazing review, Team Zaza Coffee!
More subscriptions power to you in 2023 💪 🚀

Thanks,
Team Loop

January 18, 2023

Excellent subscription service - have used them for 30 days and theimprovements is amazing. Great onboarding!

White Flamingo Lash
United States
About 1 month using the app
Loop Solutions Inc replied January 19, 2023

Thank you for this great review! So happy that you loved our onboarding.
More subscriptions power to your team 💪 🚀

Thanks,
Team Loop

April 19, 2023

We migrated to Loop from another top 5 subscription service in a few days only.

The team at Loop was very kind, respectful and receptive to our demands all the way, they even went further and co-worked with devs from another third party app that handles our Customer Portal to integrate with. Wow

When we need support we usually have an answer in max 5-10 min. on average through emails, which is extremely precious in some delicate situations like a migration process.

We enjoy the fact that Loop has a clean integrated interface in Shopify and that the team improves the app regularly

Talk to them if you have questions and see by yourself, it is worth it :)

Nature Zen
Canada
About 1 month using the app
Loop Solutions Inc replied April 20, 2023

Thank you for this amazing review, Team Nature Zen!
Super excited that you chose us as your subscriptions growth partner. We execute migrations without migraine :)

Thanks for the kind words about our app. Yes we are building Loop so that brands are able to provide a great subscriber experience to their customers.

More subscriptions power to you 🚀
Team Loop

April 2, 2023

The Loop team was incredible to work with from the very first call and all the way through to completion of our migration away from Recharge. Loop gives us the flexibility we need to provide the best subscription experience for our customers. We demoed software from several providers and Loop was far and away the best choice for us.

Doggy Do Good®
United States
About 1 month using the app
Loop Solutions Inc replied April 3, 2023

Thank you team Doggy Do Good!
We are super happy and excited that you chose us as your subscriptions partner for growth 🚀

More subscriptions power to you 💪

Cheers,
Team Loop

December 20, 2021

This app provided exactly what we needed for our subscription service. We went through so many different apps before we found Loop. Loops ability to chose an anchor date and have a cut off period were critical to our needs. The service was EXCELLENT and very quick. Our subscription service is unique and we needed some help setting things up at the start ....we found the service great and it really eased the integration of loop within our store. Highly recommend this app. Great service, reasonable fees, and great functionality.

The Richmond Wine Club
Canada
About 1 month using the app
Loop Solutions Inc replied July 6, 2022

Hey there,

We are glad that you decided to go with our app.
Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop

November 28, 2022

Really impressed with Loop! We migrated from WooCommerce Subscriptions to Shopify + Loop Subscriptions, and their team has been responsive, helpful, and patient throughout the whole process. The tech is incredible, with all the options and configurations you would expect to make for a beautiful and customizable subscriptions experience, but lightweight enough to not slow or bog things down. Abel and Yashbir have been INCREDIBLE to work with. So grateful for their time help to make sure the migration went perfectly smooth. Highly recommend!

Caffe Ibis
United States
About 1 month using the app
Loop Solutions Inc replied November 28, 2022

Thanks for this amazing review, Team Caffe Ibis! This made our day! We are grateful to you for having selected us as your subscriptions app.

Thanks,
Team Loop

December 20, 2021

A great little app that does just what I need, without any hassle. When I have reached out to support with a query, the response has been. Thankyou!

Wisewater Organic Farm Ltd
New Zealand
About 1 month using the app
Loop Solutions Inc replied July 6, 2022

Hey there!

We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop