Reviews (378)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective subscription management and customer retention features. It offers a self-serve portal, automated deals like "Subscribe and save," and easy migrations from other platforms. The interface is customizable and integrates well with Shopify, enhancing functionality. Features like smart payment recovery and personalized cancellation flows help retain customers. Merchants also praise the exceptional 24/7 support for providing strategic advice and custom solutions.

September 11, 2023

Our experience with Loop has been really great and supportive. We have been assisted mostly by Surbhi, Sri & Abel and all have been extremely helpful and friendly. The transition was a little bit difficult as we had a lot of weird pricing mixed in with our old Bold subscription but the Loop team did everything they could to make it seamless. So far the new system is doing amazing and we are slowly acquiring the subscribers we lost on our old platform. Highly recommend.

Dog & Gun Coffee
Australia
About 2 months using the app
Loop Solutions Inc replied September 13, 2023

Thank you for the kind words and shout-out, Team Dog & Gun Coffee :)

We are so excited to have you onboard 🚀
Thank you for choosing us as your subscriptions growth partner 💪

Here's to acquiring more subscribers in the future 🥂

Cheers,
Surbhi, Sri, Abel and Team Loop

April 24, 2023

Abel and his whole crew were so brilliant to understand what I needed in my auto-ship project, and the implementation was a smooth process as a result of their tremendous expertise.

Natural Heaven Pasta
United States
About 2 months using the app
Loop Solutions Inc replied April 24, 2023

Thank you for this amazing review, Team Natural Heaven Pasta!
We are so happy that you decided to chose us as your subscriptions growth partner.

More subscriptions power to you 🚀

Thanks,
Abel and Team Loop

Edited August 5, 2021

I've tested every Subscription app on Shopify but to no avail. These guys went beyond support in helping me set up / configure/customize. Great app and great support team. Five stars... simple to configure - Thank you!

Inner Glow Vitamins
United States
About 1 month using the app
Loop Solutions Inc replied July 8, 2022

Thank you for the recommendation! Such reviews keep us going!
Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop

June 5, 2023

I had a great experience with Loop. I moved over from Appstle because their support team never could resolve my issues. Loop was quick and has a better interface!

West Shore Wine Co.
United States
About 1 month using the app
Loop Solutions Inc replied June 6, 2023

Thank you for the kind words, Team West Shore Wine Co. 😊

We are very excited to have you with us. So happy that you chose us over other subscription apps in the marketplace.
More subscriptions power to you 💪

Cheers,
Team Loop

March 14, 2023

Excellent app, have a slight issue during installation, reached out to the team and they resolved it very quickly. Very helpful and nice to deal with. Thank you

Bag And Boop
United Kingdom
About 1 month using the app
Loop Solutions Inc replied March 15, 2023

Thank you for this great review, Team Bag and Boop!
Happy that we were able to resolve your issue and excited to have you with us

More subscriptions power to you in 2023 🚀

Cheers,
Team Loop

December 9, 2021

Really great app on Shopify, easy to use and edit and the customer service is amazing. Very quick and helpful.

Your Bodhi
United Kingdom
About 1 month using the app
Loop Solutions Inc replied July 8, 2022

Thank you for the kind words!
Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop

September 11, 2023

Loop Subscriptions went above and beyond expectations in helping migrate our subscriptions from Stripe to Shopify. Their migration and support team was prompt, professional, and persistent in helping us through some tricky technical issues. They made the subscription platform transition as seamless as possible.

Happy Baton HK
Hong Kong SAR
About 1 month using the app
Loop Solutions Inc replied September 13, 2023

Thank you for the kind words and shout-out, Team Happy Baston :)

We are so happy that you liked our platform 😊

We are very excited to have you onboard 🚀
Thank you for choosing us as your subscriptions growth partner 💪

Cheers,
Team Loop

November 18, 2021

A fantasitc add-on for shopify store owners looking to impletement Subscriptions. Which is a great way to ensure regular payments. There were A few niggles in the set up, but mainly becasue i have a customised theme.... The support team is second to none, so even if you feel a little frutrated, these guys will not only ensure you have excelelent customer & support services but will also work with other app owners to work thru any issues..... I can wait to see how these guys continue to develop this app.

Jack Bishop Boxing Academy
United Kingdom
About 1 month using the app
Loop Solutions Inc replied July 8, 2022

Thank you for this amazing review! Such motivational words keep us going!

Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop

February 21, 2023

Abel and the Loop Team have been fantastic. Easy setup of the subscription overall and then assisted troubleshooting an issue on our homepage. Thank you so much for everything!

My Super Oil
United States
About 1 month using the app
Loop Solutions Inc replied February 22, 2023

Thank you for this amazing review, Team My Super Oil!
We are so happy that we were able to fix your home page issue

Super excited to work together as your subscriptions partner :)

Thanks,
Abel & Team Loop

January 26, 2023

The level of service is wonderful. They have been very proactive in messaging me to optimize our experience.

Zaza Coffee Store
United States
About 1 month using the app
Loop Solutions Inc replied January 26, 2023

Thank you for this amazing review, Team Zaza Coffee!
More subscriptions power to you in 2023 💪 🚀

Thanks,
Team Loop