Reviews (378)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective subscription management and customer retention features. It offers a self-serve portal, automated deals like "Subscribe and save," and easy migrations from other platforms. The interface is customizable and integrates well with Shopify, enhancing functionality. Features like smart payment recovery and personalized cancellation flows help retain customers. Merchants also praise the exceptional 24/7 support for providing strategic advice and custom solutions.

November 4, 2022

The app has been successful in helping us launch our subscription business model. The team were also very helpful when we had to make some edits to the page.

JACKSON WEST
Australia
14 days using the app
Loop Solutions Inc replied November 4, 2022

Thank you for this amazing review! We are not only a subscriptions app, we are your subscriptions growth partner 🚀

Feel free to reach out to us in case you have any other issues on your page.

Thanks,
Team Loop

October 18, 2023

Very responsive and helpful in our migration process. The app has some great features!

Rise Coffee
United Kingdom
12 days using the app
Loop Solutions Inc replied October 20, 2023

Thank you the kind words and shout-out, Team Rise Coffee! 😇

We are very excited and happy that you decided to migrate to Loop 🚀

Can't wait to run some exciting retention and subscription growth campaigns with your team.

Cheers,
Team Loop

October 28, 2022

This app is EXACTLY what I have been dreaming of after running a subscription based company for years! It allows so much customization and automation, that I've previously spent so many hours doing manually. The user interface is so smooth and easy to use, both at the backend and for the customer. On top of all that, the team behind it is super helpful and answering any question you may have quickly and in great detail. This is THE subscription app to use. They are also constantly pumping out updates, giving even more new customization options all the time. Don't bother going through the headache of trying other subscription apps first, like I did. Just try this one, if you want a nice and intuitive and bug free app, that has all the customization options you need. Thank me later ;)

MakroboksAS
Norway
12 days using the app
Loop Solutions Inc replied October 29, 2022

Hi!

Thanks for this amazing review! This made our day 😇

This is what we live for- Customer obsession & best-in-class subscriber experience is at the core of what we are building here at Loop! 🚀

February 25, 2022

After a year of research and trials, this app was the only one to allow us to launch subscription on our shop in France. The support team is super reactive and reply within minutes. Looking forward to continue working with these people.

Pane Vivo
France
12 days using the app
Loop Solutions Inc replied June 25, 2022

Hey there! We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance. Yes we offer support for Shopify Markets in our app. We know a lot of other legacy systems don't have this feature.

Your customers, your subscribers, our software- That's what we stand for :)

Thanks,
Team Loop

January 8, 2022

Just set this up. Piyush was a HUGE help to get things organized. Excited to start getting subscribers!

thepizzaclub.ca
Canada
10 days using the app
Loop Solutions Inc replied July 2, 2022

We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop

October 27, 2023

This is the best subscription app I've come across. The bundle works great and it allows customizing to match your theme through a little bit of coding.

I had a few specific requirements and the team at Loop were so helpful in solving them. I'm looking forward to being a long time user of this application!

Care Package Kitchen
Canada
9 days using the app
Loop Solutions Inc replied October 29, 2023

Thank you for the kind words and shout-out, Team Care Package Kitchen!
We are super excited to have you on board! So happy that you loved our bundles!

We love feedback from our customers and that's what makes our practical for the modern D2C brands.

Can't wait to run exciting campaigns with your team 🥂

Cheers,
Team Loop

August 31, 2021

I used the app to manage subscriptions. It is easy to use. I had an issue that support team resolved immediately so my subscriptions can be effectively managed. Thank you.

Sonoran Organic Products
United States
9 days using the app
Loop Solutions Inc replied July 8, 2022

Thank you for the review!
Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop

April 6, 2023

I can't say enough about the Loop support team! They went above and beyond to make sure their app worked with our theme, all under a very tight deadline! You couldn't ask for better service, all on top of an app that is easy to use and customize! Thank you so much for all your help! I will definitely be using this app on all my future websites

Exponent Canada
Canada
8 days using the app
Loop Solutions Inc replied April 10, 2023

Thank you for this amazing review, Team Exponent Canada!
Super excited to work with you on multiple websites.

More subscriptions power to you 🚀

Cheers,
Team Loop

August 16, 2023

I had a very specific case for Subscriptions that it seemed no other app was capable of performing. Our store subscriptions needed to be available for in-store pickup only and have shipping restricted. Harshit, Vivek and Surbhi were all friendly, professional and punctual with updates and responses. They resolved the issue by getting in touch with Shopify and within a couple days - I was good to go. Thank you so much to the Loop team, I would definitely recommend this app for anyone looking to start subscriptions or bundles.

Forever Yours Lingerie
Canada
7 days using the app
Loop Solutions Inc replied August 18, 2023

Thank you for the kind words and the shout out :)

We are super happy that you chose us as your subscriptions growth partner 🚀
We pride ourselves in the experience that we provide to our customers 😊

Here is to more growth in the future 🥂

Cheers,
Harshit, Surbhi and Team Loop

June 20, 2023

My experience with Loop has been great! It was very simple to install to my website and customer service is very responsive and helpful. I ran into a slight issue installing the subscription to my website but they fixed the problem for me immediately. I highly recommend Loop for your subscription services.

Strength For Today Nutrition
United States
7 days using the app
Loop Solutions Inc replied June 21, 2023

Thank you for the kind words, Team Strength for Today Nutrition 🙂.

We are very happy that we were able to help you with your issue. Thanks for recommending us and choosing us your subscriptions growth partner 💪 🚀

Cheers,
Team Loop