Reviews (378)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective subscription management and customer retention features. It offers a self-serve portal, automated deals like "Subscribe and save," and easy migrations from other platforms. The interface is customizable and integrates well with Shopify, enhancing functionality. Features like smart payment recovery and personalized cancellation flows help retain customers. Merchants also praise the exceptional 24/7 support for providing strategic advice and custom solutions.

January 4, 2023

Abel made the process of creating bundle boxes and subscriptions a breeze - helping to quickly troubleshoot all of my questions. I am so satisfied with this top notch customer service - it makes all the difference knowing there are folks who care about making customers happy as much as I do.

Ohhts! Overnight Oatmeal
United States
6 days using the app
Loop Solutions Inc replied January 4, 2023

Thank you, Team Ohhts! This review made our day!

We are both customer obsessed and subscriber obsessed :D
So happy that you decided to choose as your subscriptions growth partner

Thanks,
Abel and Team

September 15, 2021

We are in the process of installing and launching this app but I wanted to address the negative comments about customer service - these guys have been great! Ready to jump on a call no matter what time of day and they have sent multiple detailed emails helping me get this set up. Great customer service! Excited to see our sales increase with this app.

Wildbloom Skincare
United States
6 days using the app
Loop Solutions Inc replied July 8, 2022

Thank you for your review! We pride ourselves on our customer support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop

January 10, 2022

This app was super easy to install, had everything we needed, along with excellent customer service! Piyush immediately reached out with support, was quick to respond and offer excellent suggestions. I've tried a few different subscription apps and this one is the best so far!

Point Wine & Spirits
United States
6 days using the app
Loop Solutions Inc replied July 2, 2022

Thank you for the kind words!
We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop

January 12, 2023

My experience has been lovely. Abel was patient and understanding. He was knowledgeable and helpful. I would recommend this product. Customer service was excellent.

Lyricsontopoflyrics
Canada
6 days using the app
Loop Solutions Inc replied January 12, 2023

Thank you for this review, Team Lyricsontopoflyrics! We are so happy that you loved our support.

Thanks,
Abel and Team Loop

July 6, 2023

If there's one app for subscriptions, THIS IS IT!
After migrating from another in the last few days, this has been an eye opener. Leaps and bounds better! Support have been very helpful throughout.

FLOWERFIX
United Kingdom
5 days using the app
Loop Solutions Inc replied July 6, 2023

Thank you for the kind words, Team FLOWERFIX!
This review made our day 😊

We are super excited that you chose us as your subscriptions growth partner 🚀
More subscriptions power to you 💪

Thanks,
Team Loop

January 31, 2023

Set up was straightforward and their support guided me through the small issue I had promptly. Can't recommend enough!

Slam Fuel
United States
4 days using the app
Loop Solutions Inc replied February 1, 2023

Thank you for this amazing review, Team Slam Fuel!
More subscriptions power to you 🚀💪

Thanks,
Team Loop

May 3, 2022

Easy setup and user-friendly. The staff is amazing ad very kind. I really advise the App. You can create a multiply selling plan and easily choose the countries where for example you want to offer free shipping.

LOONAWELL
Switzerland
4 days using the app
Loop Solutions Inc replied June 18, 2022

Hey there! Thanks for the supportive words! We are constantly trying to bring out more features for our subscription app. Our app works with Markets and businesses can easily enable subscriptions for different geographies.

We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Your customers, your subscribers, our software- That's what we stand for :)

Thanks,
Team Loop

March 16, 2023

Im new to the app but I had a great call with their support team and they were super helpful getting it set up for me!

cantiqLA
United States
3 days using the app
Loop Solutions Inc replied March 17, 2023

Thanks for choosing Loop as your subscriptions partner, Team cantiqLA!
Super excited to grow together 🚀💪

Thanks,
Abel and Team Loop

March 1, 2022

I am really impressed with the quality of their customer service and the app itself. They are quick to respond and they help us with special needs with digital product subscriptions. Thanks!

Les Savoureux
Canada
3 days using the app
Loop Solutions Inc replied June 25, 2022

Hey there! We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance. We are glad that you were happy with the digital product subscriptions.

Your customers, your subscribers, our software- That's what we stand for :)

Thanks,
Team Loop

October 12, 2023

I was implementing a subscription option for the first time on my website and tried 3 different apps to see how they work. I decided to go with Loop because 1) the design seemed to be the nicest 2) I saw that other customers were saying great things about the customer service. Loop team (Manan) was assisting me and helped me tremendously to install the widget on my website. I had some technical issues with my Shopify theme and he figured it out and helped me the same day. The communication was quick therefore I didn't waste any time waiting for the implementation. Definitely recommending Loop!!! :)

LE NUAGE
United States
3 days using the app
Loop Solutions Inc replied October 13, 2023

Thank you for the kind words and shout-out, Team Le NUAGE :)

Yeah we have used Polaris to design our app- That's why it looks nice 😊
More updates in design coming soon 💪

We are very happy that you decided to start your subscriptions journey with us 🚀
We are always a message away for any sort of assistance :)

Cheers,
Manan & Team Loop