Reviews (440)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its exceptional customer support, ease of setup, and seamless Shopify integration. It offers robust features like customizable subscription plans and smart payment recovery, enhancing functionality and user experience. These features help improve retention rates and revenue recovery, contributing to business success. The app is also noted for its regular updates and responsiveness to merchant needs, making it suitable for various business sizes and types.

February 17, 2025

Loop is super solid - their team is responsive and helpful with any issues and can come up with solutions for any problem.

Capabilities of the app are fantastic - no complaints

VitaWild
United States
9 months using the app
February 19, 2025

Excellent Customer Service!

Support, specifically Parvesh, was very helpful. He guided us through the transition from the old theme to the new one. Solid support.Thank you so much for your help!

Made Foods
Canada
5 months using the app
February 16, 2025

The onboarding experience is 5 star. You no longer have to worry about having to turn in to a coder part time just to set up your subs account. Excellent customer service. Very responsive.

Kobi Co.
United States
18 days using the app
December 2, 2024

Got great customer service from Manan today! He was knowledgeable, patient and was able to resolve my issue quickly. He didn't rush me and made sure I understood my "next steps" before he disconnected our chat. Thanks Manan!!

SONO Supplies
United States
About 1 year using the app
January 30, 2025

Loop has been great for our subscription needs and the support is even better!

Rocker Dog
United States
6 months using the app
February 25, 2025

Loop has top tier support, and is always there to help with any questions; big or small. The scope of functionalities of the app is also amazing.

A big shoutout to Pervesh and Saksham for all their help

MyCoffeeCup.uk
Germany
30 days using the app
February 19, 2025

Has been good so far and have had great support when need it

PureBlends.com.au
Australia
2 months using the app
October 30, 2024

The #1 thing I look for when using a service is customer service and support. Loop has been amazing since day 1. Always working hard to find a way to make it work. It feels like I'm working with a whole team.

Thanks again!

Everwell Pro
Canada
Over 2 years using the app
Loop Solutions Inc replied November 7, 2024

Reviews like this keep us going! Thank you, Team Everwell Pro

November 21, 2024

Great customer service and seemless integration to Shopify store. Would highly recommend. This app has boosted my ARR significantly!

GRIA Food Co.
United States
Almost 3 years using the app
November 25, 2024

Loop has met and exceeded our expectations. Manan and Arunita have been incredibly helpful in making sure we are set up properly, and we're really excited to start building our subscriber base!

Soapbox
United States
3 months using the app