Reviews (461)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface and robust features such as product swaps, upsells, and custom flows, enhancing subscription management. They value the seamless migration support, customization via the API hub, and responsive customer service. Regular contact with representatives and tools like Slack are highlighted for ongoing support. Merchants also note improvements in customer retention and business growth, with positive feedback on its integration with Shopify and proactive feature updates.

May 15, 2025

Aadi and Harshit were amazing during our onboarding/migration process; they exceeded our expectations and made the entire process as smooth as possible. Great team, great product. Highly recommend.

Innovet Pet
United States
23 days using the app
Loop Solutions Inc replied June 12, 2025

Huge thanks for the kind words! Aadi and Harshit will be thrilled to hear this. We’re so glad onboarding went smoothly and you’re enjoying Loop. 🙌

- Team Loop

February 14, 2025

Fantastic app and fantastic team. They offer monthly calls to go over best practises to optimise your program & LTV. And they quickly are shipping new features that you request, fast support as well. Great team!

Elavate Collagen
United Kingdom
About 1 year using the app
Loop Solutions Inc replied July 5, 2025

We’re thrilled to hear that you’re enjoying the app and our team’s support! It’s great to know that the monthly calls and new feature updates are helping optimize your program and LTV. We’re always here to provide quick support and help you grow—thanks for your fantastic feedback!

- Loop Team

May 1, 2025

Easy to use, quick customer service and works really well!

Grape Nights
United Kingdom
8 months using the app
Loop Solutions Inc replied June 12, 2025

Appreciate the kind words! We're glad Loop is easy to use and that our support team is meeting the mark. Always here when you need us! 💬

- Team Loop

February 5, 2025

The app is great to be able to support and manage your subscriptions. You can add personalisation as you need and want it. Above all, the team is what I am most happy about. They respond really quickly and help you with anything you need. Would recommend

JOMO Club
United Kingdom
5 months using the app
Loop Solutions Inc replied July 5, 2025

We’re thrilled to hear that you’re enjoying the app and the personalization features! It’s fantastic to know that our team has been able to assist you quickly and effectively. Your recommendation means a lot, and we’re always here to support you whenever you need us!

- Loop Team

March 19, 2025

The customer service is very fast and I had many calls with them. They usually reply instantly which is super useful as I am doing the things on last minute ;) Thank you Loop Team

Foocus
France
9 months using the app
Loop Solutions Inc replied June 26, 2025

Thank you for your wonderful feedback! We’re thrilled to hear that our fast response times and quick support have been helpful, especially in those last-minute moments. We’re always here to make things easier for you—don’t hesitate to reach out whenever you need!🙌🏻

- Loop Team

February 7, 2025

Loop Subscription has been an absolute game-changer!

Their integration team is highly skilled and always ready to help, making the process smooth and stress-free.

The platform itself is packed with powerful yet easy-to-use features, making subscription management effortless. We have used other systems, which are simply not a patch on Loop. Highly recommend!

Volyoume
United Kingdom
About 2 months using the app
Loop Solutions Inc replied July 5, 2025

I’m glad to hear that you found our support quick and effective! Your feedback means a lot to us, and we’re always here to ensure your experience with LOOP remains seamless.

- Loop Team

February 6, 2025

The Loop Subscriptions team has been a pleasure to work with. They are always available, quick to respond, and handle any issues with professionalism and efficiency. Their support makes a real difference, ensuring everything runs smoothly.

A special thank you to Purna, Surbhi, Manan, Aasik, and Parvesh for their help—your responsiveness and expertise are much appreciated!

Would definitely recommend Loop to anyone looking for a solid subscription solution with great customer support.

The Lunch Club
Switzerland
8 months using the app
Loop Solutions Inc replied July 5, 2025

It’s wonderful to hear that the Loop team has been such a great partner for your business! We’re thrilled that Purna, Surbhi, Manan, Aasik, and Parvesh have been able to provide the support and expertise you needed. Your recommendation means a lot to us, and we’re excited to continue helping you with all your subscription needs!🙏

- Loop Team

March 4, 2025

Loop is great! Quick, hands-on onboarding -- advanced technology and already seeing a large increase in our daily subscriptions!

Fig.1 Beauty
United States
About 2 months using the app
Loop Solutions Inc replied June 26, 2025

It’s fantastic to hear that the onboarding process was quick and hands-on, and even better that you’re already seeing an increase in your daily subscriptions! We’re excited to be a part of your growth and will continue to support you with advanced technology and excellent service.☺️

- Loop Team

Edited June 22, 2025

Excellent Customer Service from Manan!

I had the pleasure of working with Manan to configure my subscription widget, and I couldn’t be more impressed with the level of support I received. Manan was knowledgeable, patient, and went above and beyond to ensure everything was set up exactly as needed. Their quick responses and problem-solving skills made the entire process seamless. Highly recommend their customer service!

ONE59
United States
About 1 year using the app
Loop Solutions Inc replied July 5, 2025

Wonderful to hear that Manan provided such excellent support in configuring your subscription widget! We’re thrilled that his knowledge, patience, and problem-solving skills made the process seamless. Your 5-star rating means a lot to us, and we’re grateful for your recommendation. We’re always here to assist you whenever needed!

- Loop Team

February 4, 2025

Loop subscriptions has been a welcome relief to work with after our experience with a larger Shopify subscription provider. They've shown a willingness to work as a partner and have proven to be nimble innovators that listen to their customers.

RegimenPro®
United States
Over 1 year using the app
Loop Solutions Inc replied July 5, 2025

Happy to hear that Loop has been a positive change for your subscription needs! It’s great to know that our team’s approach as a partner and our willingness to innovate have made a difference for your business. We’re always here to listen and support your success moving forward!😇

- Loop Team