Loop Subscriptions , 279 reviews

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, affordable pricing, and smooth migration process. It offers flexible subscription options, unique features like product bundles and custom discount codes, and a centralized dashboard for order management. Many have reported reduced cancellation rates and increased sales. The customer service is highly praised for its responsiveness and problem-solving abilities. The app also integrates well with Klaviyo, providing valuable insights into customer behavior and subscription product performance.

September 6, 2023

I'm so impressed with Loop's customer and support team! They were incredibly helpful when I switched from two other subscription apps, and they've been quick to respond to any questions I've had since then. Loop has been super easy to use, and I haven't had any glitches at all. I highly recommend it!

Happy Way
Australia
7 months using the app
Loop Solutions Inc replied September 7, 2023

Thank you for the kind words and shout-out Team Happy Way :)

We were very excited when we onboarded you and glad that you chose us as your subscriptions growth partner 🚀

We are always a message away for any sort of query :)

Cheers,
Nihal and Team Loop

October 21, 2023

TOP NOTCH service and support puts the other top brands to SHAME (Ill spare you the specific brands) We're thrilled about our results - radio buttons loaded so much faster than the competitors. So glad we made the change to Loop

Skinesa
United States
3 months using the app
Loop Solutions Inc replied October 23, 2023

Thank you for the kind words and shout-out about our service and support, Team Skinesa 😇. Great start to the week!

We are super happy and excited that you chose as your subscriptions growth partner 💪

We have designed our widgets so that they have minimal impact on the loading speed of the store :)

Cheers,
Team Loop

Edited June 5, 2023

After having used some other popular subscription solutions, we highly recommend Loop. There are other decent solutions out their, but based on price, support, functionality, and ease-of-use, we believe Loop is the best by far.

The Loop team is incredible - they're so helpful and responsive. We have many subscribers, and migrating to a new subscription platform was daunting. But Loop made it easy and was very proactive about getting us through each step.

Dealing with my old subscription provider could be frustrating because you have to go through their chatbot and then submit a ticket. But with the Loop team, we were able to get on Zoom right away, and they will never leave you hanging. The application itself is 100x more user-friendly than our old subscription provider.

Orange Burps
United States
2 months using the app
Loop Solutions Inc replied June 6, 2023

Thank you for the kind words and this valuable feedback, Team Orange Burps 😊

We are very excited that you chose us as your subscriptions app 🚀
More subscriptions power to you 💪. Always here to help 😊

Cheers,
Team Loop

August 31, 2023

Really love this app! The support is amazing - the team are always available to chat through slack or a video call if I get really stuck. It's just so easy to use and we've increased our customer retention rate plus number of subscriptions. It also looks great and is a much better experience for our customers. It's more expensive that Bold, but so worth it.

MyOva
United Kingdom
5 months using the app
Loop Solutions Inc replied September 1, 2023

Thank you for the kind words, Team MyOva :)

We are very happy that you chose us as your subscriptions growth partner this year (the results are already being seen 😇)

Our goal is to provide the best subscriber experience for all our merchants.

We believe investment in the right subscriptions app will pay dividends in the long-term.

Always here for your support.

Cheers,
Team Loop

November 1, 2023

Great App and great Support. Thank you Atul and Tandra for your amazing help.

Best regards

Miralina's Halal Sweets
Germany
5 months using the app
Loop Solutions Inc replied November 3, 2023

Thank you for the kind words and shout-out, Team Miralina's Halal Sweets 😇

Excited to have you on-board. We am ver happy that we were able to assist you with all your queries :)

Cheers,
Atul, Tandra and Team Loop

August 8, 2023

The Loop team have been AWESOME to deal with. We are new to subscriptions on our store and their customer service has been next-level. I bombarded them (and continue to now) with questions to help us set up and optimize our subscription program and they continually go out of their way to make things work flawlessly. From Zoom meetings to ensure they know how we operate to extensive emails with easy-to-follow instructions, everyone at Loop has been beyond helpful. High five to all of the Loop Crew.

BCause
Canada
7 months using the app
Loop Solutions Inc replied August 10, 2023

Thank you for your kind words, Team BCause 😊. We're happy to hear that you've had an awesome experience with our team.

Your shoutout for our customer service means a lot to us! We understand that starting subscriptions can be a new and exciting journey, and we're here to support you every step of the way. Don't hesitate to continue bombarding us with questions – that's what we're here for!

Loop team is always just a message away :) High five right back at you! 🙌

Cheers,
Team Loop

September 11, 2023

Our experience with Loop has been really great and supportive. We have been assisted mostly by Surbhi, Sri & Abel and all have been extremely helpful and friendly. The transition was a little bit difficult as we had a lot of weird pricing mixed in with our old Bold subscription but the Loop team did everything they could to make it seamless. So far the new system is doing amazing and we are slowly acquiring the subscribers we lost on our old platform. Highly recommend.

Dog & Gun Coffee
Australia
About 2 months using the app
Loop Solutions Inc replied September 13, 2023

Thank you for the kind words and shout-out, Team Dog & Gun Coffee :)

We are so excited to have you onboard 🚀
Thank you for choosing us as your subscriptions growth partner 💪

Here's to acquiring more subscribers in the future 🥂

Cheers,
Surbhi, Sri, Abel and Team Loop

July 24, 2023

Best hassle free subscription app so far. We were on recharge for quite some time and switched to Loop. It is so much more user friendly and easy to manage. Analytics are great and packed with features we need. We can't wait to see what more features are added. Great onboarding process and awesome team that will support you very quickly. I would say it's miles better than recharge.

Cortez Coffee Roasters
United States
4 months using the app
Loop Solutions Inc replied July 26, 2023

Thank you for such an awesome review and kind words, Team Cortez Coffee! 🌟

We're absolutely thrilled to hear that Loop has been the best hassle-free subscription app for you so far!

Our onboarding process is designed to get you up and running without any hassle, and we're overjoyed that you had a great experience with it. Providing fast and reliable support is one of our top priorities

We're honored to be considered miles better, and we promise to keep exceeding your expectations.

We can't wait for you to see what more we have in store for you! 🚀

Cheers,
Team Loop

July 21, 2023

Loop was amazing with helping me migrate from a different subscription app! We were considering other apps as well but Sri at Loop helped me know that Loop is the place for me and my business! A big feature I wanted was a Dunning Flow and it comes stock in Loop! THAT IS AMAZING! We are just getting started and the experience and service has been unmatched!

I am very excited to grow my business with Loop and make magic together!

The Mouse Merch Box
United States
4 months using the app
Loop Solutions Inc replied July 23, 2023

Thank you for the kind words, Team Mouse Merch Box 😊
After working with many DTC brands, we figured that brands don't even realise the revenue they lose to failed card payments- That's why we built that feature as an important part of Loop and not as add-on.

We are very excited to work with you 💪
Can't wait to grow your business together 🚀

To more subscription growth,
Sri & Team Loop

August 14, 2023

The Loop Team continue to be fantastic for our business growth and development! Working with Loop to migrate over to Shopify was seamless and they were available at all stages to get us set up for success. The collaboration we have with our Loop account manager Nihal keeps us communicating constantly. They provide support extremely fast as well as offering solutions to increase our subscription retention and growth. Our business is THRIVING with Loop!

Eternapure
United States
About 1 year using the app
Loop Solutions Inc replied August 16, 2023

Thank you for the kind words, Team Eternapure :) This review made my day.

Very happy to be your partner in subscriptions growth. Always a message away for any doubt or discussing ideas or just talking about DTC in general.

Here's to more growth in the future 🍷 💪 🚀

Best wishes,
Nihal & Team Loop