Reviews (463)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface and robust features such as product swaps, upsells, and custom flows, enhancing subscription management. They value the seamless migration support, customization via the API hub, and responsive customer service. Regular contact with representatives and tools like Slack are highlighted for ongoing support. Merchants also note improvements in customer retention and business growth, with positive feedback on its integration with Shopify and proactive feature updates.

February 13, 2025

So far Loop has been great for us and better and cheaper than our previous subscription service. Their support is very responsive and helpful as well

BagUps
United States
6 months using the app
Loop Solutions Inc replied July 5, 2025

We’re so glad to hear that Loop has been a great fit for your business and that it’s offering better value than your previous subscription service! It’s fantastic that our support team has been responsive and helpful as well. We’re excited to continue supporting your growth!

- Loop Team

June 3, 2025

excellent app - the support team is simply incredible

ORBIS Lifestyle
Switzerland
4 months using the app
Loop Solutions Inc replied June 12, 2025

Thanks a ton for the kind words! We’re so glad you’re loving Loop, and our support team truly appreciates the shoutout. We’re here whenever you need us! 🙌

– Team Loop

February 16, 2025

The onboarding experience is 5 star. You no longer have to worry about having to turn in to a coder part time just to set up your subs account. Excellent customer service. Very responsive.

Kobi Co.
United States
18 days using the app
Loop Solutions Inc replied July 5, 2025

We’re so glad to hear that the onboarding experience has been 5-star for you! It’s fantastic that setting up your subscription account was simple and didn’t require coding expertise. Thanks for highlighting our responsive customer service—we’re always here to help you every step of the way!

- Loop Team

March 13, 2025

An amazing platform with everything you want and more. Also a really amazing onboarding experience. They really take are of you to make sure you're all set up. Highly recommend!

A'muse Kava
United States
About 1 month using the app
Loop Solutions Inc replied June 26, 2025

Thank you for the amazing review! We’re thrilled to hear that Loop has everything you need and that your onboarding experience was top-notch. We’re always here to ensure you’re fully supported and set up for success. Your recommendation means a lot to us, and we’re excited to continue working with you!🙌🏻

- Loop Team

March 12, 2025

I would recommend Loop to every Shopify user with a subscription based model product. Great customer service, great conversions, all around I'm very pleased with Loop.

AUSTIN SEA MOSS CO.
United States
4 months using the app
Loop Solutions Inc replied June 26, 2025

We’re so glad to hear that Loop has been a great fit for your subscription-based model! It’s fantastic that our customer service and conversion rates have helped you achieve success. Your recommendation means a lot to us, and we’re here to support you as you continue to grow!

- Loop Team

February 20, 2025

Does just what it needs to do, glitch-free.

Always responsive, friendly and helpful customer service.

Nest
Canada
Over 2 years using the app
Loop Solutions Inc replied July 5, 2025

It’s great to hear that Loop is running glitch-free and meeting your needs! We’re glad our responsive and friendly customer service has been able to assist you effectively. We’re always here to help whenever you need us!🙏

- Team Loop

May 14, 2025

Promptly located the error I had and escalated it to be fixed.

LadyBoss
United States
About 2 months using the app
Loop Solutions Inc replied June 12, 2025

Thanks for flagging that and for your kind words! We’re glad our team could jump in quickly and get things moving. Always here to help keep things smooth! ⚙️

- Team Loop

January 31, 2025

Loop has taken our business to new heights. It's easy to configure and any design issues we had were promptly handled by Loop support.
Worth...every...penny!

Inukshuk Shop
Canada
5 months using the app
Loop Solutions Inc replied July 5, 2025

It’s fantastic to hear that Loop has contributed to your business growth! We’re glad the platform was easy to configure and that our support team quickly resolved any design issues. Your feedback means so much to us, and we’re excited to continue being a part of your journey!

- Loop Team

March 27, 2025

Loop meets our needs to perfection - and the support is amazing as well. We had a single question and within 5 minutes everything was running smoothly because of Aastik's help

Fagplakat
Denmark
7 days using the app
Loop Solutions Inc replied June 26, 2025

We appreciate the kind words! We’re so glad to hear that Loop is meeting your needs perfectly. Aastik will be thrilled to know that his support made such a positive impact. We’re always here to help and ensure everything runs smoothly for you!

- Loop Team

December 11, 2024

I have been in the internet marketing space since 1998, I run multiple subscription companies on different platforms. I can say without a doubt that Loop has been hands down the best subscription integration I have worked with. The team has not only jumped in to help me with custom setups, but also pointed out areas that I may have been missing.

If you know me, I do not write reviews, so if you are on the fence, get off of it and use loop.

Love Jesus
United States
About 1 year using the app