Reviews (461)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface and robust features such as product swaps, upsells, and custom flows, enhancing subscription management. They value the seamless migration support, customization via the API hub, and responsive customer service. Regular contact with representatives and tools like Slack are highlighted for ongoing support. Merchants also note improvements in customer retention and business growth, with positive feedback on its integration with Shopify and proactive feature updates.

December 11, 2024

I have been in the internet marketing space since 1998, I run multiple subscription companies on different platforms. I can say without a doubt that Loop has been hands down the best subscription integration I have worked with. The team has not only jumped in to help me with custom setups, but also pointed out areas that I may have been missing.

If you know me, I do not write reviews, so if you are on the fence, get off of it and use loop.

Love Jesus
United States
About 1 year using the app
February 21, 2025

Customer service team are always happy to help. Lots to set up but always on hand if needed.

Happy so far.

Discount Supplements
United Kingdom
4 months using the app
Loop Solutions Inc replied June 26, 2025

It’s great to hear that you’re happy with the support and that our team has been there when needed! We understand that setup can take some time, but we’re always here to assist you every step of the way. We’re excited to continue supporting your success!

- Loop Team

February 12, 2025

Really happy with it so far. The support team has helped me super quickly and very effectively! Will recommend!

houswise
United States
About 1 year using the app
Loop Solutions Inc replied July 5, 2025

It’s great to hear that you’re happy with LOOP and that our support team has been quick and effective in assisting you! Your recommendation means a lot, and we’re always here to help whenever you need us.

- Loop Team

February 19, 2025

Excellent Customer Service!

Support, specifically Parvesh, was very helpful. He guided us through the transition from the old theme to the new one. Solid support.Thank you so much for your help!

Made Foods
Canada
5 months using the app
Loop Solutions Inc replied July 5, 2025

Parvesh will be delighted to hear your positive feedback! It’s wonderful that his support made your theme transition seamless. Your satisfaction means a lot to us, and we’re always ready to assist with any future needs!

- Loop Team

February 25, 2025

Loop has top tier support, and is always there to help with any questions; big or small. The scope of functionalities of the app is also amazing.

A big shoutout to Pervesh and Saksham for all their help

MyCoffeeCup.uk
Germany
30 days using the app
Loop Solutions Inc replied June 26, 2025

We’re so glad to hear that you’re enjoying the support and functionality of Loop! A big thank you for recognizing Pervesh and Saksham—they’ll be thrilled to know their efforts made a difference. We’re always here to help with any questions, big or small, and appreciate your feedback!🙌🏻

- Loop Team

February 17, 2025

Loop is super solid - their team is responsive and helpful with any issues and can come up with solutions for any problem.

Capabilities of the app are fantastic - no complaints

VitaWild
United States
9 months using the app
Loop Solutions Inc replied July 5, 2025

We’re thrilled to hear that Loop has been solid for your needs! It’s great to know that our team has been responsive and helpful in providing solutions. We’re also glad to hear that the app’s capabilities are meeting your expectations. Thanks for sharing your experience!

- Loop Team

April 30, 2025

Great app + great support.

Cant reccomend highly enough!

Twenty First Century Herbs
United Kingdom
3 months using the app
Loop Solutions Inc replied June 16, 2025

Thank you for the amazing review! We’re so glad to hear that you love the app and our support. Your recommendation means the world to us, and we’re always here to help you grow your business!

- Team Loop

June 11, 2025

Good Subscription App and helpful Support :)

True Nature
Germany
About 2 years using the app
Loop Solutions Inc replied July 5, 2025

Thanks a lot for your feedback! We’re so glad to hear you’re enjoying the app and our support. We’re always here to help and committed to making your experience even better! 😊

- Loop Team

February 5, 2025

Great Customer Support. It's always possible to get help and answers to questions quickly. The team is really eager to find the best solution and provides hands-on support

Löwenanteil
Germany
About 1 year using the app
Loop Solutions Inc replied July 5, 2025

It’s wonderful to hear that our customer support team has been so responsive and helpful! We’re committed to finding the best solutions for you, and we’re always here to provide hands-on support whenever needed. Thank you for sharing your experience!

- Loop Team

Edited June 21, 2025

We are thrilled to say our NPO is supported by Loop Subscriptions, their team and support have always been very receptive and present to help us create what was needed from our end.

After testing many subscription apps, this is, by far, one of the best we could find in the Shopify Ecosystem. It's clean, simple and well-made. But it goes way beyond that...

There are many possibilities and options to build new operations.

Something that is always interesting to see is, not only a good support or a good app, but if they release new features regularly and they do!

So for us, it's a 5 stars experience, and we believe it can be the same with everyone using Loop Subscriptions!

Thanks again Abel and all the team for your kindness and support for all these months now :)

All the best

UCM Center
Canada
Over 1 year using the app
Loop Solutions Inc replied July 22, 2024

Thank you for the fantastic review, Team UCM Center! We're honored to support you and thrilled you love our app. Onwards and upwards together! 🌟🌟