Loop Subscriptions , 167 reviews
The product was not worth the price and the customer service was unsatisfactory. I experienced an issue and was advised to fix it on my own without much assistance or support from the customer service team. The app is also overpriced.
Hi Team TextGPT,
Sorry to hear about your experience. We take our product and customer service pretty seriously. Please let us know your concern at support@loopwork.co- We would love to fix your issue.
As far as the concern about our pricing, we received your feedback. For full transparency, we charge the lowest transaction fees in the Shopify app ecosystem amongst Shopify apps.
Our plans are suitably set for growth and Enterprise brands after getting feedback from the DTC community.
Thanks,
Abel and Team Loop
I would love to keep this app, but it's not working out. The customer service is very weak, I guess it's because the app is free. The app is not functioning properly. I contact customer service they didn't reply back, instead they dropped a code in my theme that cause an error message. luckily I know a few things about coding, so I was able to remove the code. I contact customer service again, still waiting on a reply.
Hi There!
Our apologies for the poor experience. We don’t have night support right now and hence the delay of 8 hrs in responding to you.
We tried reaching out to you multiple times but we didn’t get a response from your side. Please feel free to reach out if you would like to enable Subscriptions on your online store.
Thanks.
Team Loop
This app is a JOKE. There is NO customer service. They do not contact you ever. They just keep sending "schedule a call" emails but then push your call off over and over. And all call times are between midnight and 4am. I'm convinced that all reviews were entered by this company.
Hi Tinley,
After this review and even before this review, we have tried reaching out to you to activate Subscriptions for your store but haven’t been able to do so.
You scheduled 3 calls with us for your subscription widget issue but didn’t join any of the calls. After every call, we sent an email asking you to reschedule the call and even followed-up with you. I have updated the timeline of events on the google doc below, we have shared the same sheet with you as well.
https://docs.google.com/document/d/1Ts2PVwhnNcqLSWcDa7RPyQbSlH1GeB7wTgL7mUw_e94/edit?usp=sharing
I am really not sure what we could have done differently so you wouldn't have felt disappointed with us.
If you do want to try us again, please feel free to respond to our emails and we will be happy to power subscriptions for you.
Thanks.
Team Loop